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Contact and Help - Personal Banking
Contact and Help - Personal Banking
Get in touch
See our FAQs or contact the team. We're available to take your call 10:00am-5:00pm on Mondays and 9:00am-5:00pm Tuesday to Friday. Alternatively send us an email.
Forgotten Internet Banking log in details?
Call the team on: 0845 456 1454
We can send you an email username reminder and/or postal password reset instruction if you have forgotten them. We will ask you for your account number and memorable word (also known as your security word or telephone enquiry password.)
Helpful documents
- Interest rates for personal savings accounts (PDF 42.0 KB)
- Triodos Cash ISA transfer authority form (PDF 36.5 KB)
- Tariff of charges for personal banking (PDF 27.5 KB)
More Green. Less Greed.
Saving in what you believe in
Whatever you're saving for, our range of accounts will help you get there ethically.
- Online Saver Plus
2.50% gross/AER
Rate includes 1.50% 12 month bonus - Online Cash ISA
2.01% AER (2.00% tax-free)
Rate includes 0.25% 12 month bonus - Ethical Savings Bonds
2.75%-3.75% gross/AER - Right Start Saver
0.80% gross/AER