FAQs
- How can I pay into my account ?
- How can I withdraw money from my account?
- How safe is money held in Triodos Bank?
- What's Triodos Bank's policy on interest rates?
- How do you calculate and pay interest?
- Do you take tax off my interest?
- What will it cost me to run a Triodos Bank savings account?
- What if I have a complaint?
- How is Triodos Bank different from other banks?
- How do I inform you of a change of address?
How can I pay into my account ?
Send a cheque with a paying-in slip or a letter to our FREEPOST address, 'Triodos Bank, Freepost BS9292, Bristol BS8 3FA' - no further address details are needed. - by transfer or standing order from another bank or building society - if you would like to make regular payments into your account please call us on 0500 008 720 and we'll send you a standing order form. - pay across the counter at any branch of the Royal Bank of Scotland in the UK using one of our paying-in slips - there will be no charge for this service.
How can I withdraw money from my account?
Use a Triodos Bank withdrawal form or send us a letter with your payment instructions. Once your notice period has passed we'll transfer your money directly to another bank of your choice.
How safe is money held in Triodos Bank?
Very safe. We are closely regulated by the Dutch Central Bank. Triodos Bank is a European Economic Area Authorised Institution, authorised to accept deposits in the UK under the Banking Co-ordination Regulations 1992. Triodos Bank is a member of the Dutch Collective Guarantee Scheme (DCGS) and the UK Financial Services Compensation Scheme (FSCS). Our customers are protected by up to £31,700, in line with most high street banks. Most deposits in sterling and other European Economic Area currencies are covered. Call us on 0500 008 720 or consult our terms and conditions for further details.
What's Triodos Bank's policy on interest rates?
We aim to keep our interest rates healthy and sustainable for both borrowers and savers. This means that while we might not match the 'headline' rates advertised in the papers - often with quite restricted terms and conditions - we offer healthy rates with a positive financial as well as social return.
How do you calculate and pay interest?
You start earning interest on your account from the day we receive your funds. This is calculated on a daily basis according to rates set out in our current interest rate schedule. We normally pay you interest on 1 July and 1 January, but some accounts have their interest paid monthly or quarterly. All rates of interest can be changed at the Bank's discretion. We will let you know of any changes within 30 days by letter, e-mail or personal notice.
Do you take tax off my interest?
Lower rate tax will be deducted from your interest unless your account is registered as tax exempt, either because you don't normally live in the UK or if your income is below the tax threshold. To register as tax exempt you will need to complete R85 or R105 forms. Call us on 0500 008 720 for copies. All ISA accounts are tax exempt.
What will it cost me to run a Triodos Bank savings account?
Savings accounts can usually be run free of charge. We don't charge fees for normal deposits, withdrawals, account statements or tax certificates. We pass on any charges raised in the banking system in carrying out special transactions you have requested, such as foreign transfers. Please refer to the relevant Tariff of Charges for full details.
What if I have a complaint?
If Triodos Bank is unable to settle a dispute through our internal complaints procedure, the Financial Ombudsman's Service (FOS) may be able to help. The FOS is set up by law to provide consumers with a free, independent service for resolving disputes with financial organisations. You can find out more about the FOS at www.financial-ombudsman.org.uk, or call 0845 080 1800. For details of our internal complaints procedure please visit the 'About Us' section.
How is Triodos Bank different from other banks?
We only lend money to businesses, projects and charitable initiatives delivering real social, environmental and cultural benefits. We don't just avoid enterprises which do harm. We positively choose to finance only those which actively do good. As well as building a more sustainable future, we make sure the enterprises we lend to are sound financial investments so that you don't have to compromise when it comes to interest rates on your savings.
How do I inform you of a change of address?
We require your original signature in order to change our records. - please send us a signed letter with your old and new address details and your account number(s). you can use our FREEPOST address, 'Triodos Bank, Freepost BS9292, Bristol, BS8 3FA' - no further address details are needed. - we will always write to you at your new address to confirm that your details have been changed.
