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Contact and Help - Business Banking

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What should I do if my Digipass and/or PIN are lost or stolen?

If you suspect that your Digipass and/or PIN has been lost or stolen call our Contact Team as soon as you can during our opening hours. If you know your Digipass number you can block internet banking access by entering the incorrect PIN 4 times at any time.

Our Contact Team are available from 10.00 to 17.00 on Monday, and from 09.00 to 17.00 Tuesday to Friday. Outside of these hours you can request a call back using our automated system. Our Contact Team will call you back as close to the time you request as is operationally possible. Alternatively please email us at contact@triodos.co.uk from the registered email address we hold for you and mark it urgent in the subject line.

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