Go directly tomain navigation, search input field or thecontent

Summary of changes to our Terms and Conditions

The information on this page details the most significant changes to the Terms and Conditions for Personal Banking, Socially Responsible Investment Funds and Ethical Stocks and Shares ISA and Microfinance Funds. Please click here to see the full version of the relevant Terms and Conditions.

Terms and Conditions for our personal banking accounts

7.4 We may change the interest rates on your Account with us. This change may be effective immediately. New rates will be published on our Website within three Business Days of a change. We will let you know of any changes in interest rates within 30 Calendar Days by letter, email and through our Website. Details of our current interest rates will be published on our Website and on any statement we send you.

8.4 If your Account has internet banking access, you can transfer funds by Faster Payment to your nominated account(s) through internet banking. For accounts without a notice period, Faster Payment instructions received through internet banking before 3.30pm on any Business Day will be sent on that day. Instructions received from 3.30pm will be processed on the next Business Day. There may be occasions where instructions received after 3.30pm will be sent on the day they are received rather than the next Business Day.

12.1 From time to time we may change these Terms and Conditions. We will notify you of any material change by email or by post. We will always make the latest version of these Terms and Conditions available on our website.

12.2 If we decide to make a material change to these Terms and Conditions we will give you 30 Calendar Days' notice of the change or 60 Calendar Days’ notice for accounts that have cheque and/or direct debit and standing order facilities. The only exception is when there is a change in the law or regulations.

12.3 If the changes are not to your advantage you may wish to close your Account. If you do so before the change is due to take place, any account notice period will be waived and no penalty charged. If we do not hear from you, we will consider that you have accepted the changes.

12.4 If we make any material changes to these Terms and Conditions that do not disadvantage you, we may make them immediately and tell you about them within 30 Calendar Days of having done so.

12.5 You will not be notified by email or post of incidental changes such as clarity, drafting, and typographical amendments or changes to reflect the facilities offered by new products or services to benefit our customers. These will be made immediately and will be available on our Website.

13.3 We will not be responsible for any payments from the Account or any loss you may suffer including any indirect loss, caused by:

  • your failure to keep password, user name and memorable word or other confidential information about your Account secure
  • your failure to take all reasonable precautions to prevent unauthorised or fraudulent use of your password, user name or memorable word or other confidential information about your Account;
  • your failure to comply with the security obligations set out in these Terms and Conditions and the security recommendations on our Website; or
  • our disclosure of your personal or financial details to tax authorities.

17.2 Notwithstanding 17.1, where required by legislation or agreement with tax authorities to do so, we may disclose personal and financial details to a tax authority.

19.2 We may be required to report information about you to tax authorities. In such circumstances we will disclose personal and financial details to the relevant tax authority.

20. Marketing of services

From time to time we will send you information about our products and services and the projects we lend to. We are careful not to send you information, or additional information about our services, where you do not want it. You can say what information you want to receive when you open an Account with us. We will also remind you of your right to say you do not wish to receive information about our services.

27.5 The maximum annual subscription limits for ISAs are set by regulation. ISA savers can invest in two separate ISAs each year; one cash ISA and one stocks and shares ISA. The current ISA limit is provided when you apply for an ISA, and is also available on our Website and on request. Once you have invested the subscription limit for the year, you may make no further subscriptions, regardless of withdrawals. You must subscribe with your own funds. This includes payment by cheque, standing order, telegraphic transfer. We can accept ISA subscriptions made by a third party unless we have reason to believe (by reference to information in our possession) that they do not belong to you as the investor. Subscriptions made by cheque are only valid pending clearance of the cheque. If the subscription is made by cheque, the date of subscription is the date we receive and accept the cheque (providing the cheque subsequently clears).

27.7 If you become a non-UK resident, have ceased to perform duties as a Crown employee serving overseas, or have ceased to be married to, or in a civil partnership with, such a person you do not need to close your existing ISA and you can still withdraw funds from your ISA but you can no longer subscribe to it.

30.3 Deposit

You may make your deposit by one or more of the following options:

  • Electronic bank transfer from your nominated account
  • Move money from an existing Triodos UK (non ISA) account
  • Transferring subscriptions from your existing ISA with another provider (subject to acceptance)
  • Transferring subscriptions from your existing Triodos ISA (subject to acceptance)

The full deposit must be in the account within 60 calendar days of the account opening. After that, no more money can be added. If no money has been added in that time, the account will be closed.

32.5 When the Account holder reaches 18 years old

Right Start Saver Accounts are not designed to be held beyond 18 years of age. We will contact the Account operator 30 days before the Account holder’s 18th birthday for instructions regarding the Account. If we do not receive a reply by the 18th birthday, the Account will be changed into a Triodos Saver.

38.2 Bonds and investment limits

Once your Triodos Ethical Savings Bond is opened you cannot add to it. There is a minimum and maximum balance for these accounts. We reserve the right to return funds received over this maximum to the source account. Details of the investment limits are available on our website and on request.

38.4 Interest

Interest is fixed for the term of each Triodos Ethical Savings Bond. Interest is calculated daily from the day that the total amount shown on your application or maturity instruction has been deposited in your Triodos Ethical Savings Bond up to and including the day before the Bond matures. Interest can stay in your Account or be paid away. If you do not indicate a preference at the time of your application, the interest will stay in your Account. You will not be able to change how interest is paid during the lifetime of your Bond.

38.5 and 40.4 Maturity

Your Triodos Ethical Savings Bond will mature on a fixed maturity date. We will tell you this date in writing at the time your Bond is issued. A minimum of 30 Calendar Days before the fixed maturity date we will contact you to ask you to choose where you’d like your maturing funds transferred and let you know if there’s an option to transfer your maturing funds into another Triodos Bond. If we don’t hear from you before the Ethical Savings Bond matures or your maturity instruction contains incorrect information that prevents us from processing the instruction or completing it by the end of the Business Day prior to the maturity date, a Triodos Saver Account will be set up and the money paid into that. The notice period for closure on this Triodos Saver will be waived for 30 calendar days following the change.

28.5, 29.5, 30.9, 35.4, and 36.10 Marketing of services - These sections have been deleted

All marketing communications for this Account will be sent by email. However our general Terms and Conditions about Marketing of Services still apply to this Account.

Terms and Conditions for our Socially Responsible Investment Funds

15.1 From time to time we may change these Terms and Conditions. We will notify you of any material change by email or by post. We will always make the latest version of these Terms and Conditions available on our website.

15.2 If we decide to make any material change to these Terms and Conditions we will give you 30 Calendar Days' notice of the change. The only exception is when there is a change in the law or regulations.

15.3 If the changes are not to your advantage you may wish to sell your shares and close your Account. If we do not hear from you, we will consider that you have accepted the changes.

15.4 If we make any material changes to these Terms and Conditions that do not disadvantage you, we may make them immediately and tell you about them within 30 Calendar Days of having done so.

15.5 You will not be notified by email or post of incidental changes such as clarity, drafting, and typographical amendments or changes to reflect the facilities offered by new products or services to benefit our customers. These will be made immediately and will be available on our Website.

16.3 We will not be responsible for any payments from the Account or any loss you may suffer including any indirect loss, caused by:

  • your failure to keep your password, user name and telephone security word or other confidential information about your Account secure;
  • your failure to take all reasonable precautions to prevent unauthorised or fraudulent use of your password, user name or telephone security word or other confidential information about your Account;
  • your failure to comply with the security obligations set out in these Terms and Conditions and the security recommendations on our Website; or
  • our disclosure of your personal or financial details to tax authorities.

19.2 Where required by legislation or agreement with tax authorities to do so, we may disclose personal and financial details to a tax authority.

21.2 We may be required to report information about you to tax authorities. In such circumstances we will disclose personal and financial details to the relevant tax authority.

22. Marketing of services

We may send you information about our products and services and the projects we lend to. We are careful not to send you information, or additional information about our services, where you do not want it. You can say what information you want to receive when you open an Account with us. We will also remind you of your right to say you do not wish to receive information about our services. You can make changes to the information you receive from us at anytime through Internet Banking.

27.5 If you become a non-UK resident, have ceased to perform duties as a Crown employee serving overseas, or have ceased to be married to, or in a civil partnership with, such a person you do not need to close your existing ISA and you can still withdraw funds from your ISA but you can no longer subscribe to it.

29.2 You may invest the whole of the allowed subscription in a stocks and shares ISA or if you are also subscribing to a cash ISA, you may invest the total less the amount invested in the cash ISA. The current ISA limits are provided when you apply for an ISA, and are also available on our Website and on request. Once you have invested the subscription limit for the year, you may make no further subscriptions, regardless of withdrawals.

30.1 HMRC gives you the right to transfer your ISAs whenever you want. However, ISA Managers are not obliged to accept transfers in. To transfer an existing ISA into a new ISA you must complete a transfer application and submit this to your new ISA Manager; you cannot transfer an ISA by closing your current ISA and paying the proceeds into a new ISA.

Subscriptions to a stocks and shares ISA can be transferred to another stocks and shares ISA or a cash ISA.

30.3 Transferring between your Triodos ISAs

If you want to transfer subscriptions between your Triodos Ethical Stocks and Shares ISA and your existing Triodos cash ISAs and vice versa, we must do it for you in order to maintain the money’s current tax free status and not affect your subscription allowance. To instruct us to do so, complete and return a Transfer authority form between existing Triodos ISAs.

Terms and Conditions for the Triodos Microfinance Fund

11. Reporting and shareholder communications

The shareholders’ register of Triodos SICAV will not record your shareholding in your own name and therefore you will not be able to fully exercise your investors rights directly against SICAV II. You will be sent notification of all communications received from the fund manager for issue to direct shareholders, as you will be the beneficial owner of the share(s). As detailed in the SICAV II prospectus an investor is entitled at any time to claim direct title to the shares and who, in order to empower the nominee to vote at any general meeting of Shareholders, shall provide the nominee with specific or general voting instructions to that effect.

16.1 From time to time we may change these Terms and Conditions. We will notify you of any material change by email or by post. We will always make the latest version of these Terms and Conditions available on our Website.

16.3 If the changes are not to your advantage you may wish to sell your shares and close your Account. If we do not hear from you, we will consider that you have accepted the changes.

17.3 We will not be responsible for any payments from the Account or any loss you may suffer including any indirect loss, caused by:

  • your failure to keep your password, user name and telephone security word or other confidential information about your Account secure;
  • your failure to take all reasonable precautions to prevent unauthorised or fraudulent use of your password, user name or telephone security word or other confidential information about your Account;
  • your failure to comply with the security obligations set out in these Terms and Conditions and the security recommendations on our Website;or
  • our disclosure of your personal or financial details to tax authorities.

20.2 Where required by legislation or agreement with tax authorities to do so, we may disclose personal and financial details to a tax authority.

22.2 We may be required to report information about you to tax authorities. In such circumstances we will disclose personal and financial details to the relevant tax authority.

Tell your friends: