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Account statements

This section explains how you receive account statements from us.

Online statements in internet banking

For accounts managed online, we’ll email you when your statement is available to view. We create statements for Fixed Rate ISAs and Savings Bonds in January each year. For all other accounts, we create
statements in January and July each year.

Once created, you can download, print and save your statement(s) any time.

You can change how often we create statements in internet banking. If you choose to have statements more often we won’t email you every time we create one.

Paper statements

If you manage your account by post, you’ll receive paper statements. We post statements for Fixed Rate ISAs and Savings Bonds in January each year. For all other accounts, we post statements in January and July each year. Paper statements are not available for online-only accounts.

Account security and access

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Ways we protect your money, account and personal information. Find out more

Internet banking

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How to set up and use our internet banking. Find out more

Making and receiving payments

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How make payments in and out of your account. Find out more

Account changes

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How to let us know about changes to your details or make changes yourself. Find out more

How to complain

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Find out what to do if you have a complaint. Find out more

Tell your friends:

Triodos Bank, Deanery Road, Bristol BS1 5AS. Tel. 0800 328 218. contact@triodos.co.uk