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Personal Banking

FAQs

I can’t remember my internet banking log in details, how can I reset them?

To log into Triodos Bank Internet Banking for a personal account you will need your internet banking username and password. To log into internet banking for a business account please click here

Internet Banking Username

Your username was sent to the email address you registered with us when your internet banking was initially set up. You may have changed your username to one of your own choice. Your username contains letters, may or may not contain numbers and is case sensitive, there are no other characters.

Please click here to request a username reminder.

Your internet banking password was sent by post to the postal address you registered with us when your internet banking was initially set up. If you have successfully logged in before now you would have changed it to a password of your choice between 8 and 64 characters including a combination of three of the following:

  • upper case letters
  • lower case letters
  • numbers
  • non-alphabetic characters (such as @, &, $, !)

Your internet banking password should not contain your date of birth, account numbers or username.

If you have forgotten your internet banking password you can request a new one which will be sent by post to the postal address you registered with us. Please click here to request a new password.

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