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Personal Banking

FAQs

I am trying to request a new username but can’t remember all the details needed on your ‘I have forgotten my username’ page. What can I do?

If you hold savings accounts only with Triodos you will use a username and password to log into your Internet Banking. If we are unable to match the information you have entered on our username reminder request page with the information we hold on record you will need to contact us. We will be able to send a username reminder email to your registered email address. When calling us, please have your account number and security details at hand.

If you are trying to log into Internet Banking for a business account or a personal current account you do not need a username and password but will have a Digipass and PIN.

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