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Personal Banking

FAQs

What should I do if I suspect fraudulent activity may have taken place on my account?

Please call our Contact Team as soon as you can during our opening hours on 0330 355 0355.

Our Contact Team are available from 10.00 to 17.00 on Monday, and from 09.00 to 17.00 Tuesday to Friday. Outside of these hours you can request a call back using our automated system. Our Contact Team will call you back as close to the time you request as is operationally possible. Alternatively please email us at contact@triodos.co.uk from the registered email address we hold for you and mark it urgent in the subject line.

See our Internet Banking Security Notice for further details. 

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