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What is your complaints procedure?

If you wish to complain please call, write or send a secure message through your internet banking. We aim to provide a friendly, professional and accurate values driven service and actively encourage feedback about the service received from us. We are sorry if you are unhappy with your experience and want to know when things have gone wrong so that we have a chance to put things right. We will treat you fairly and reasonably. Full details of our complaints process can be found here.

If you would like a copy of any complaint response we have sent you, we will be happy to provide a copy free of charge by post. To request a copy of a response please contact us and have details of the account to which the complaint related to hand.

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