Go directly tomain navigation, search input field or thecontent

Contact and Help

Looking for Business Banking help? Are you looking for: Business Banking help Information about Triodos Bank

Personal Banking

FAQs

How do I activate my current account debit card? / How to activate your current account debit card

  1. Log into Internet Banking (see 'How to set up Internet Banking')
  2. Click on the 'Cards' tab and you'll be provided with a six digit access code
  3. Send a text message to 57887 with the following message: 'TRIODOS PINACT', followed by your access code, followed by the last four digits of your card number - you need a space between sets of numbers. For example: TRIODOS PINACT 123456
  4. You'll be sent your card PIN via text message within a couple of minutes - don't forget to delete that text message after memorising your PIN
  5. You're ready to use your card - remember to sign the back

Please note that some mobile providers do not process text messages to 5 digit numbers. If you text and do not receive a response from us please call us as your request will not have been confirmed and processed.

If you need any help activating your account, please call our friendly Bristol-based contact team - they'll have your everyday banking working for people and planet in no time. They're available Monday to Friday, 8am to 6pm on 0330 355 0355 (+44 117 973 9339 if you are not in the UK).

Have we answered your question? Yes No

More from the same category of FAQs: