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Internet banking

Internet banking is a secure and convenient way to manage your accounts with us. This page gives you some information about applying for and using our internet banking.

If you apply for an account online you will be given internet banking automatically. If you want internet banking access and don’t have it you can apply for it on the majority of our accounts (there are some exclusions).

All new personal savings accounts are able to have access via internet banking. Some historic accounts that are no longer available may not be eligible. Please contact us if you wish to add internet banking to your account.

Requesting access to internet banking

To get internet banking for your account, complete the relevant Internet Banking application form and return to us. The form can be found on our website via Contact, FAQs & Help, in the Helpful Documents section.

Resetting your internet banking login details

If you need to reset your internet banking details, just follow these simple steps:

Resetting your username

You can request a username reminder, which we'll send to your registered email address. To do this, go to the login page from our website and select 'I have forgotten my username'.

You'll then be asked some security questions before you can proceed.

Resetting your password

You can request a new password, which we'll post to your registered address. To do this, go to the login page from our website and select 'I have forgotten my password'.

You'll then be asked some security questions before you can proceed. If you have moved address you will need to contact us for further help with resetting your password.

Finding your way around internet banking

When you log into internet banking, the menu will help you find what you need. Here is a brief description of the options:

Home

View your account(s) including account number, account type and your current balance.

Secure Messages

If you have a question, send us a secure message while you're logged in to Internet Banking.

Account Information

View the history of transactions and view or download statements.

Account Management

Make payments out of your account at any time to your nominated account(s), subject to account type and notice periods.

You can also view details of any ISA accounts you hold on the ISA Declaration Management page including any available replaceable amounts for flexible ISAs.

Account Profile

Make changes to some of your Personal Settings and Account Settings including:

  • salutation (i.e. how we address you in letters and emails)
  • your email address for mailings
  • your email address linked to internet banking
  • your telephone numbers
  • your address
  • personalise account name e.g. holiday savings account
  • how you receive statements
  • how we send mailings to you
  • your internet banking username or password

Savings Bond and Fixed Rate ISA customers can also provide instructions for maturing funds 30 days before their bond or fixed rate ISA matures.

Nominated account

You will need to supply a nominated account for us to send all payments requested online. This account must be a UK sterling bank account in your name. You can amend your nominated account at any time by sending us a signed, written instruction. It cannot be amended in internet banking.

Making and receiving payments

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How make payments in and out of your account. Find out more

Account changes

changes

How to let us know about changes to your details or make changes yourself. Find out more

Account security and access

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Ways we protect your money, account and personal information. Find out more

How to complain

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Find out what to do if you have a complaint. Find out more

Account statements

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How to receive and access your account statements. Find out more

Tell your friends:

Triodos Bank, Deanery Road, Bristol BS1 5AS. Tel. 0800 328 218. contact@triodos.co.uk