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Contact and Help - Personal Banking

FAQs

Why have I been asked for ID?

When you open an account with us, we need to obtain sufficient proof of your identity and address. We do this to satisfy our legal obligations and protect you, the public and Triodos Bank against fraud and misuse of the banking system. To help us verify your identity, we may use the details you provide to do electronic searchs about you at credit reference agencies. They will supply us information from databases, including information from the Electoral Register and fraud prevention agencies.

More information about proving your identity.

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