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Contact and Help - Personal Banking


What should I do if my Internet Banking username and password are lost or stolen?

If you suspect that your username and password have been lost or stolen call our Contact Team as soon as you can during our opening hours. You can request a password reset letter on our website at any time. This will cancel the old password to prevent access to your account by internet banking using the old password.

Our Contact Team are available from 10.00 to 17.00 on Monday, and from 09.00 to 17.00 Tuesday to Friday. Outside of these hours you can request a call back using our automated system. Our Contact Team will call you back as close to the time you request as is operationally possible. Alternatively please email us at contact@triodos.co.uk from the registered email address we hold for you and mark it urgent in the subject line.

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