Contact and Help
What happens if I receive an error message when trying to make a payment?
When you input the sort code and account number to make a payment, we will check that the details are valid and that the sort code will accept the type of payment you are trying to make. If we can identify that the sort code or account number are invalid you will receive an error message on the screen.
Please review the account details you have entered. You may wish to contact the payee to confirm their account details.
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