The term Savings describes accounts in which you deposit money and earn a set rate of interest, such as our Cash ISA or Saver accounts. Triodos Bank only lends deposited money to organisations that are making a positive environmental, social or cultural impact, and we publish details of every organisation we lend to on our website.

The term Investments refers to accounts in which you can buy assets such as shares in stock market listed companies. With all investments your capital is at risk and you may not get back the full amount you invested and investments should be considered for the long term i.e. 5 years or more. Payment of income or interest is variable and not guaranteed.

Like with our Savings accounts, all Investments made via Triodos Bank are used to support businesses that are making a positive environmental, social or cultural impact and we publish details of all the investments we make. For example, through the Triodos Impact Investment Funds you can invest in a diverse portfolio of stock market listed shares and bonds. We publish the entire portfolio of both funds on our website:

• Triodos Global Equities Fund
  
• Triodos Pioneer Impact Fund
• Triodos Future Generations Fund
• Triodos Sterling Bond Impact Fund

You can sell shares in the Triodos Impact Investment Funds through the Triodos Mobile Banking App or Internet Banking. See our guide on How to sell your impact investment shares.

Yes, once you add money into a Stocks and Shares ISA Cash Account linked to a Triodos Stocks and Shares ISA, this will count as an ISA subscription for the current tax year.

Whilst adding money to the Cash Account will count as an ISA subscription, dividends and sale proceeds paid into the Cash Account will not count as subscriptions.

Please note that the Triodos Stocks and Shares ISA is not a flexible ISA, and therefore cash withdrawn from a linked Cash Account cannot be replaced in the same tax year without the replacement counting towards your ISA allowance for the current tax year.

There is a 14 Calendar Day cancellation period applicable to susbcriptions into a Stocks and Shares ISA Cash Account. Any cancellation must be carried out by us, so if you want to cancel a subscription (for example, if you have accidentally transferred money into your Cash Account), please contact us and we will arrange this for you.

You can transfer some or all of an existing ISA to a Triodos Stocks and Shares ISA and invest in the Triodos Impact Investment Funds - without losing your tax-free ISA status. See How to transfer an existing ISA to a Triodos Stocks and Shares ISA and follow the transfer process to ensure your ISA transfer occurs without affecting your ISA allowance. Do not move funds out of an ISA yourself, because your money will lose this ISA status.

The gain and/or loss shown in the Mobile App and Internet Banking shows the current value of your investment less the value of any purchases at the time that they were bought.

The gain/loss shown is calculated from when we moved to our current investments administration system on 25 November 2022. Any gain/loss from investments held prior to that date will not be included in the calculation.

The Annual Service Charge is tiered, so customers who hold more than £250,000 in either their Triodos Impact Investment Account or Stocks and Shares ISA will pay a lower percentage on the investment balance over this amount.

Holdings in either a Triodos Impact Investment Account or Stocks and Shares ISA

• The percentage charged per annum on any balance of holdings up to and including £250,000.00 is 0.40%
• The percentage charged per annum on any balance of holdings £250,000.01 and over is 0.20%

The Annual Service Charge is calculated pro-rata quarterly based on the average value of your holding across the previous quarter. You can therefore look at your total holding and use this percentage to calculate the approximate charge. For example, if your average holding value for the quarter was £10,000, your Annual Service Charge will be £10 for that quarter.

If you don’t have sufficient cash in your Cash Account to cover your upcoming Annual Service Charge when we check your available balance on the first Calendar Day of a new quarter, we will arrange to sell some of your shares to cover the charge (there is no further charge to pay your Annual Service Charge in this way).

For more information see How do you decide which shares to sell from my holdings to cover my Annual Service Charge?

If you do not have enough money in your Cash Account to cover an upcoming Annual Service Charge, we will try to contact you beforehand by email or letter to let you know, so that you can pay into your Cash Account if you would like to.

As purchases and sales are instructed on a forward value basis (that is, we don’t know the Price Per Share to be used until the day after the instruction is completed), only allowing up to 90% of your holding to be sold will allow for price fluctuations. If you instead ask us to sell your whole holding, this will be an instruction for the entire amount in number of shares rather than by value.

Yes, you can. You may find it helpful to rename your accounts to make identifying and distinguishing them a bit easier. To do this, go into ‘Account settings’, select the account you would like to change the name of, then click on ‘Account name’. Once here you can amend the account name.

No, there is no interest paid on our Cash Accounts. This is because these accounts are meant to make it easy for you to make investments, they aren’t designed as a long-term home for savings.

If you do not yet know what you would like to do with the money you hold in a Cash Account, you may want to consider other options, for example you may wish to transfer funds from a Stocks and Share ISA Cash Account to a Cash ISA such as the Triodos Online Cash ISA or move funds from an Impact Investment Cash Account to a savings account such as the Triodos Online Saver or Triodos Online Saver Plus.

Alternatively, you can keep a cash balance in your Cash Account from which you can make regular monthly investments.  For more information see How to set up a regular monthly investment?

The Triodos Impact Investment Funds are sub-funds of Triodos SICAV I, a “Société d’Investissement à Capital Variable” established in Luxembourg. Triodos SICAV I has a Passport into the UK, enabling UK distribution. Triodos SICAV I, including its sub-funds, is governed by the law of the Grand Duchy of Luxembourg.

The funds being offered in the UK are:

Triodos Global Equities Impact Fund
Triodos Global Equities Impact Fund offers investors the possibility to invest in equities issued by larger listed companies worldwide delivering superior social and environmental performance within their sector as well as a strong financial performance.

Triodos Pioneer Impact Fund
Triodos Pioneer Impact Fund provides investors the opportunity to invest in equities issued by innovative and pioneering small and medium-sized listed companies worldwide that focus on the sustainable themes of climate protection, clean planet, healthy living, and or corporate social responsibility.

Triodos Future Generations Fund
The Triodos Future Generations Fund focuses particularly on the welfare of children across the world such as child health and survival, access to education, protection from violence and exploitation, environment and climate, and equality and inclusion.

Triodos Sterling Bond Impact Fund
The Sterling Bond Impact Fund aims to generate positive impact and a stable income from a portfolio of bonds such as corporate, green and social bonds, and bonds issued by the UK government known as gilts.

You can use your ISA allowance by 'wrapping' your existing impact investment funds in our Stocks and Shares ISA. Within the Stocks and Shares ISA you benefit from no further tax on income and no capital gains tax. The benefits of an ISA depend on your individual circumstances and tax rules may change in the future.

To wrap your existing holding in an ISA it must be sold and repurchased. The process of making this double transaction is also known as a 'Bed and ISA'. Follow the 3 steps below to do this: 

1. Open a Stocks and Shares ISA (if you don't already have one)
   Every Stocks and Shares ISA or Impact Investment Account has a linked Cash Account which is used to hold the cash that you will use to make new investments, including buying shares for a Bed and ISA.  For more information see What is a Cash Account and why do I need one?
   
   
2. Sell your Impact Investment Account shares
   You will need give us your instruction to sell your Impact Investment Account shares through the Mobile App or Internet Banking (see How to sell your impact investment shares). 
   
   
3. Transfer the money into your Stocks and Shares ISA Cash Account
   Once you have received the money from the proceeds of the sale in your Impact Investment Cash Account, you can then transfer it into your Stocks and Shares ISA Cash Account using the Mobile App or Internet Banking (see How do I add money to my Stocks and Shares ISA or Impact Investment Cash Account?).
   
   Money added into a Stocks and Shares ISA Cash Account will count as an ISA subscription for the current tax year. You can then take your time to decide what investments you would like to make, safe in the knowledge that your money has already counted as a subscription for the current tax year. For more information see How to buy shares or top up your impact investment.

Please note, when selling your holding outside of the ISA wrapper you will realise a capital gain or loss. Most people have a capital gains allowance of £3,000 (for the 2024/25 tax year), any gain below this amount means there is no charge on any profit you made. If you happen to make a capital loss this can be used to offset future capital gains.

We will take your Annual Service Charge in one of the following two ways:

1. Firstly, we will check your linked Cash Account on the first Calendar Day of a new quarter to see if there is a sufficient cash balance to cover the charge. If the cash is available, it will be earmarked and debited the same day, unless it’s a weekend, in which case the money will be debited on the next weekday.
2. If there is an insufficient balance when we carry out this check, we will instruct to sell shares in your investments to cover the whole amount (there is no charge to pay your Annual Service Charge in this way).

Please note that if you have a Stocks and Shares ISA and have fully subscribed for the tax year, then you will not be able to add money to your linked Cash Account and your only option for payment of the charge will be for us to sell shares to cover the charge.

For more information, please also see What are the charges for investing? 

You can find the current portfolio of each of the funds by visiting:

• Triodos Pioneer Impact Fund
• Triodos Global Equities Impact Fund
• Triodos Future Generations Fund
• Triodos Sterling Bond Impact Fund

Triodos Investment Management is a wholly-owned subsidiary of Triodos Bank, and have been active in the sustainable investment sector for over 30 years. Triodos Investment Management manage investments ranging from sustainable energy infrastructure to microfinance institutions, and individuals in the UK can invest in the Triodos Global Equities Impact Fund, Triodos Pioneer Impact Fund, Triodos Future Generations Fund and Triodos Sterling Bond Impact Fund.

If you don’t have sufficient cash in your Cash Account to cover your upcoming Annual Service Charge when we carry out the check on the first Calendar Day of a new quarter, we will arrange to sell some of your shares to cover the charge (there is no charge to pay your Annual Service Charge in this way). 

We will calculate your Annual Service Charge based on your average holding across the previous quarter. If you have holdings in more than one fund or share class, we will sell shares from each proportionate to the value you have in each fund/share class based on your holding on the first Calendar Day of the new quarter. For example, if your average holding for the previous quarter is £12,500 with £7,500 in the Triodos Global Equity Impact Fund (3/5ths of the average holding) and £2,500 in the Triodos Pioneer Impact Fund (2/5ths of the average holding) on the first Calendar Day of the new quarter, then your Annual Service Charge will be £12.50 in total with £7.50 (3/5ths) deducted from your Triodos Global Equity Impact Fund holding and £5.00 (2/5ths) deducted from your Triodos Pioneer Impact Fund holding.

After a buy or sell trade is confirmed, you will be able to download a contract note in the Triodos Mobile Banking App and/or Internet Banking. Once in your Stocks and Shares ISA or Impact Investment Account, go to ‘Transactions’ and underneath ‘Transactions’ click on ‘Completed’ which will show you the details of all your purchases and sales including:

• £ amount bought or sold
• Number of shares bought or sold
• Price per share at the time of the transaction
• A download button through which you can download a PDF contract note

You can also see ‘Pending’ purchases or sales under ‘Transactions’.

Previously, if you did not subscribe to your ISA in the previous tax year you may have had to redeclare your ISA eligibility before you could make further subscriptions. From 6th April 2024 this is no longer necessary.

The only circumstance where we will ask you to redeclare your ISA eligibility is if you were living abroad and have now returned to the UK and wish to subscribe to your ISA again.

If you wish to do this please call us on 0330 3550 355 (or +44 117 973 9339 from abroad) or send a secure message in Internet Banking.

You can purchase shares in the Triodos Impact Investment Funds through the Triodos Mobile Banking App or Internet Banking. See our guide on How to buy shares or top up your impact investment.

By opening a Triodos Stocks and Shares ISA you can invest any of our impact investment funds:

• Triodos Global Equities Impact Fund
• Triodos Pioneer Impact Fund
  
• Triodos Future Generations Fund
• Triodos Sterling Bond Impact Fund

You can switch between funds and share classes. A switch is when you sell your holding in one fund or share class and buy back another. For example, if you hold shares in the Triodos Global Equities Impact Fund and want to switch to the Triodos Pioneer Impact Fund or if you wanted to switch from holding distribution shares to holding capitalisation shares within the same fund.

You can do this through the Triodos Mobile Banking App or Internet Banking. Simply sell the shares you no longer want and once that deal has settled and the funds have arrived in your Cash Account you can purchase the shares in the fund you now want instead. The minimum investment amount of £250 applies for initial investments and top ups, or £25 per month for regular monthly investments.

If you would like to switch, please ensure you have read the relevant Key Investor Information Document (KIID) for the new fund which can be found under Key Documents on the fund pages, as well as the Supplementary Information Document (SID) and the Terms and Conditions for our Impact Investment Funds and Stocks and Shares ISA.

Please note, when selling your holding outside of an ISA wrapper you may realise a capital gain or loss. Most individuals have a capital gains allowance of £3,000 (for the 2024/25 tax year), any gain below this amount means there is no charge on any profit you made. If you happen to make a capital loss this can be used to offset future capital gains.

For further information see How can I move my TBUK non-ISA impact investment into the Triodos Stocks & Shares ISA? (Bed & ISA).

Once you add money into a Stocks and Shares ISA Cash Account, this will count as an ISA subscription for the current tax year.

Keep in mind that when you buy and sell investments, you might buy back slightly less due to market movement. And with investing in general, there’s always the risk that you could get back less than you put in.