ICT Servicedesk engineer (32-40 hours p/w)
Become one of the ambassadors of our ICT Service Desk
As an ICT Service Desk employee you are in the middle of the organization and you have a lot of interaction with the business. Not only with our Dutch colleagues, but also with those from England, Belgium, Spain and Germany.
"Can you explain how OneNote works", "Help, my laptop has stopped working", "I'm having problems with Outlook, what's going on?" ... These are just a few of the wide range of questions that colleagues ask us. By telephone or at our service desk. You know and give the answer. And if you do not have the solution ready, you can find it from your colleagues from the second line. But, with our Single Point of Contact way of working, you are the one who ultimately provides feedback. In short, you do everything you can to help your colleagues. You do this:
- In a personal, friendly and professional manner.
- Preferably with a good sense of humor.
- As the pivot between the person asking the question and the second line (Application Support, Development, System Management, ...).
- With ease in Dutch, but also in English.
With great pleasure you regularly man the service desk where you, as a true ambassador, keep the good image of the ICT Service Desk high. You can do this, for example, by making the overheated colleague who comes running in at the end of the day with a broken laptop at ease. Thanks to your determined way of working, you know how to let the colleague go home with a good feeling, even if you have not been able to repair the laptop immediately.
- Help your colleagues by listening carefully and showing understanding for their problem, and only then proposing a solution or passing the problem on to secondary care.
- Provide feedback on the solution, even if it is provided by the second line.
- Expand your knowledge of the technology and the applications used.
About the role
This is youYou are service-oriented. Besides the fact that we would like it if you already have some knowledge of a wide range of tablets, desktops, laptops and computer applications such as Microsoft Office and Triton, we find it especially important that you are very customer-friendly. You know how to turn difficult situations into something positive and you actually come up with solutions.You also learn quickly and are able to master new systems and applications. With your fresh perspective and up-to-date knowledge, you know how to optimize processes and proactively come up with improvement proposals.Your command of both Dutch and English is good; you must be able to communicate with our colleagues in the Netherlands as well as at our offices in England, Belgium, Spain and Germany.
Follow your heart. Use your head.
Money always sets something into motion. At Triodos Bank, with our 1,600 co-workers, we are making money work for positive societal change. Inspired by this mission, for 40 years we have been financing businesses, organisations and projects that seek to achieve positive change in societal, ecological and cultural domains. We are enabled to do so by savers and investors who wish to contribute to an honest, sustainable and humane society. We only invest in the real economy and do not trade in complex financial products. We furthermore make a point of knowing all the sustainable entrepreneurs that choose to bank with us.
People make the difference: at Triodos Bank we are very aware of this. Together we actively contribute to a sustainable society, and this obviously starts with our co-workers. Several regular moments of reflection and our systematic attention for personal development help ensure that we can make that difference together. We keep each other focused and are all dedicated to the Triodos Bank mission.
Our head office is in Zeist. If you travel in a sustainable manner and commute to office using public transport, then we will fully remunerate your commuter expenses. This is one way of contributing to a healthier environment, together.
What we offer
You want to have an impact
Impact on society is the number one priority, both for us as a bank and for you as ICT Servicedesk engineer. The fact that Triodos moreover offers attractive and just employment conditions is a bonus. This includes:
- a salary appropriate to who you are and what you can do.
- an attractive pension policy.
- 100% remuneration of commuting expenses when using public transport.
- a company bicycle scheme.
- 29 holiday days with a 40-hour working week, plus the option of buying 2 weeks of extra holiday days.
- a range of education and training opportunities.
- the option to join our collective health insurance.
Are you interested?
For more information about this position, please contact Wessel Brouwer, Team Lead of the Servicedesk, via 06-46898672.
Want to join our team?
Please send in your application via the apply button before datum to the attention of Coen de Winter, Recruiter. Applications via e-mail or LinkedIn will not be processed. We would like to get in touch with you!
We reserve the right to close the vacancy earlier if there are enough good candidates. Furthermore, we prioritize internal candidates over external candidates.
Acquisition as a result of this vacancy is not appreciated.
Zeist | Head Office
19 April 2021