Process Optimisation Manager


About the role

The Opportunity

We are delighted to be recruiting for a Process Optimisation Manager, to join our growing change and ICT team at our Bristol Head Office.

Change and ICT Services is a multi-disciplinary function, comprising of change delivery & management, business analysis & support, ICT service delivery & management, information security, data, and process management. It exists to deliver and service the strategic objectives of TBUK across these connected disciplines in a joined-up way, promoting customer focus, process effectiveness and control, oversight, and smooth transitions between running and changing the organization.

In this role you will lead the Process Optimisation team, and will be responsible for the delivery and embedding of standards for end-to-end customer focussed process management within TBUK.

You will design and deliver process improvement initiatives across TBUK in support of scalable, value-driven operations, and in doing so champion and drive an organisational culture of continuous process improvement.

This role also offers the benefits of flexible hybrid working options

Who we are:

Triodos Bank is an award-winning organisation and one of Europe’s leading sustainable banks, whose mission is to make money work for positive social, environmental, and cultural change. We finance companies, institutions and projects that add cultural value and benefit people and the environment, with the support of depositors and investors who want to encourage corporate social responsibility and a sustainable society.

Our mission is -

  • To help create a society that promotes people’s quality of life and that has human dignity at its core
  • To enable individuals, institutions, and businesses to use money more consciously in ways that benefit people and the environment, and promote sustainable development
  • To offer our customers sustainable financial products and high-quality service

Some of the Industry awards we have received recently: British Bank Awards – Best British Bank Runner Up 2020

  • Queen's Award for Sustainable Development 2020
  • Top-rated by Which? for sustainable savings in 2021

What we are looking for:

To be successful in this role you will have a solid understanding of one or more process improvement tools and methodologies (such as Lean, Six Sigma, 5S and root cause analysis) as well as a strong understanding of Agile and Scrum led change delivery combined with practical experience of applying these tools in the workplace.

The role holder will be experienced in negotiating and positively influencing stakeholders at all levels and from all interest groups within an organisation, including senior management teams.

Extensive change management experience and the ability to present information clearly and with confidence are key elements to this opportunity.

Knowledge of UK retail banking processes and systems would be desirable for this role.

Triodos Bank is proud of its culture, ethos, and ability to make a positive change in society. It is important that candidates evidence a strong commitment to Triodos Bank’s core values of ethical sustainability and transparency, as well as the personal qualities to live these values.

What we offer

In return for your hard work and expertise, you will receive a competitive salary of between 36k – 45k depending on experience, plus access to our extensive benefits package, where most of our benefits are non-contributory! Our benefits include:

  • Non-contributory pension scheme from your first day of 8% in year 1 and 10% from year 2 onwards
  • Life Assurance (worth 4 times basic pay)
  • Income Protection - 75% of basic pay after 13 weeks sick and following six months service
  • Private Medical Insurance
  • A Health Cash Plan
  • Vitality Leave – After each 7 years of service, you will be able to take a sabbatical of up 3 months
  • 25 days (FTE) plus bank holidays per annum with additional increase in holiday though length of service (up to 5 days FTE)
  • A buy and sell holiday scheme of up to 5 days (FTE) to maximum of 30 days
  • Season Ticket Loan available for commuting into the office
  • A wellbeing allowance of £100 a year
  • Voluntary benefits, including discounts and cycle to work scheme

Triodos embraces flexibility and diversity in the workplace and is proud to be a Living Wage Employer and a Disability Confident "Committed" employer. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

Triodos Bank is proud to be using Rare's Contextual Recruitment System (CRS) which allows us to consider applicants' achievements in the context in which they were gained. We understand that not every candidate’s achievements look the same on paper – and we want to recruit the best people, from every background. Once you’ve submitted your application to us, please make sure to check your inbox, and or junk folder, for an email with a link to the CRS form.

Closing Date: 18/08/2022



Date added

29 July 2022