About the role

Who we are:

Triodos Bank is an award-winning organisation and one of Europe’s leading sustainable banks, whose mission is to make money work for positive social, environmental, and cultural change. We offer a wide range of banking services for people who want to use their money consciously – from current accounts through to investments and savings. We only finance companies, organisations and projects that benefit people and the environment.

Our mission is -

• To help create a society that promotes people’s quality of life and that has human dignity at its core
• To enable individuals, institutions, and businesses to use money more consciously in ways that benefit people and the environment, and promote sustainable development
• To offer our customers sustainable financial products and high-quality service

We’re a certified B Corporation, meaning that we are part of a community of businesses driving the shift to a new kind of economy, that is better for workers, better for communities and better for the environment.

The Opportunity:

We are delighted to be recruiting for a Receptionist to join our Facilities & Estates team at our Bristol Head Office. This is a part-time permanent role, available on a 2 day per week basis covering Thursdays and Fridays and will require you to be in the office on both days.

The overall purpose of this role is to provide a professional and effective reception service at the Triodos Bristol Head Office, undertaking administrative duties as part of the Facilities and Estates team.

This role requires you to interact with internal and external stakeholders, including all UK co-workers, delivery services, and travel services. You will be responsible for keeping a record of visitor arrivals and departures; to issue visitor passes according to the prevailing visitor record system.

Within the Facilities & Estates department, you will serve as the single point of contact for UK travel requirements. This includes booking taxis, arranging train travel, and coordinating flight arrangements for co-workers. Your responsibilities also include identifying the most efficient and cost-effective travel methods and maintaining accurate financial records.

In addition, key responsibilities will require you to:

Reception

• To monitor and operate the front door, side door and car park entry system for visitors.
• To manage and update a record of all visitors to the bank, whether scheduled or arriving without prior appointment and prepare monthly reports for the Facilities & Estates manger.
• To monitor the external CCTV cameras and to notify Facilities & Estates Manager of any security breaches or areas of concern.
• To make sure the reception area and adjoining meeting and office space is kept tidy and properly stocked.
• To assist with face-to-face enquiries from customers and enquirers in line with first level FAQ Schedule (to be provided). More technical enquiries to be directed to a member of the appropriate business department.
• To screen the needs of customers and enquirers arriving without prior appointment, and to provide first level support, where possible.

Facilities & Estates

• To prepare monthly travel reports for the Facilities & Estates Manager and to collate data for the quarterly environmental reports.
• To manage the relationship with local hotels and book hotels as required for UK co-workers visiting Bristol, international co-workers and other visitors, and to maintain records of bookings for Finance, preparing quarterly reports for the Facilities & Estates Manager.
• To maintain access to the internal and external door entry system, issuing passes for new starters and removing leavers as instructed by HR and other departments.
• To act as the point of contact for lunch requirements for meetings, and to maintain records for Finance.
• To process and distribute inbound and collect outbound post in conjunction with other Facilities & Estates Co-workers.
• To manage video conference requests on behalf of TBUK. Confirm availability and make bookings with external providers.

General

• To own and maintain documented business process instructions for all duties relating to the Receptionist role ensuring all office services co-workers and apprentices are aware and fully trained to provide temporary reception cover.
• Comply with all regulatory obligations and internal governance to help ensure ethical behaviour, working to deliver good customer outcomes and avoiding foreseeable harm in line with Triodos’ practice of putting customers at the heart of what we do.

What we are looking for:

To be successful in this role, you have experience working in a customer facing role and have excellent interpersonal and communication skills.

The successful candidate will have good administrative skills and a strong knowledge of PC software, particularly Microsoft Office. Additionally, they should possess the ability to work on their own initiative, plan and organise workloads effectively, and complete paperwork and forms accurately and legibly.

Triodos Bank is proud of its culture, ethos, and ability to make a positive change in society. It is important that candidates evidence a strong commitment to Triodos Bank’s core values of sustainability and transparency, as well as the personal qualities to live these values.

What we offer

In return for your hard work and expertise, you will receive a salary of between £25,00,000 - £26,000 Full Time Equivalent salary depending on experience, plus access to our extensive benefits package, where most of our benefits are non-contributory.

Our benefits include:

• Non-contributory pension scheme from your first day of 8% in year 1 and 10% from year 2 onwards
• Life Assurance (worth 4 times basic pay)
• Income Protection - 75% of basic pay after 13 weeks sick and following six months service
• Private Medical Insurance with optional enhanced or HCP family coverage
• A Health Cash Plan
• Vitality Leave – After each 5 years of service, you will be able to take a sabbatical of up to 3 months
• 27 days (Full Time Equivalent) annual leave plus bank holidays per annum increasing to 30 days after 2 years’ service
• A buy and sell holiday scheme of up to 5 days (Full Time Equivalent) up to maximum of 35 days total annual leave
• 5 days fully paid carers leave
• A wellbeing allowance of £200 a year
• 1 Wellbeing Day
• Free yoga classes
• Co-worker retail discounts
• Cycle to work scheme
• Refer a Friend scheme
• Colleague recognition voucher scheme

We are committed to diversity and inclusion and would therefore welcome applications for candidates from underrepresented and neurodiverse backgrounds. We value that receiving applications from candidates with diverse backgrounds is key in supporting our inclusive organisation to grow. We don’t want to miss out on candidates who feel they don’t exactly match the job description requirements, so if this is a role that sounds interesting to you, and you feel you could add value to the role please do apply. You could be exactly what we need!

Triodos reserve the right to close the vacancy once sufficient applications are received, so please do apply asap if this opportunity is of interest to you.

Closing Date: 10/05/2023

Location

Bristol

Date added

26 April 2024