Our commitment and approach to maintaining accessible products and services
Triodos Bank is committed to:
- ensuring that there are no barriers to customers with accessibility needs from accessing our products and services.
- providing a website that is accessible to all our customers; we are working hard to make sure that this website is accessible and usable by people of all abilities. We aim to ensure that all information on the website will achieve at least "Level A" conformance to the Web Content Accessibility Guidelines (WCAG) 2.0.
- including accessibility when we procure 3rd-party systems or upgrades to existing systems.
Accessibility features and services
Large format digipass
For customers who might find our standard digipass difficult to use we offer a large format digipass with large buttons and talking features
All our printed materials can be provide in braille, large print and in audio format. Please contact us to request any of our materials in a different format.
There are many services available at most standard ATMs. To find out more details please see our Accessing your money at an ATM document
Accessibility features of our website
Visitors using screen readers and other assistive technology users can navigate key pages of the site by heading structure, being able to access top level elements (<h1>), next level elements (<h2>), third level elements (<h3>).
When required, forms on our website will provide a descriptive form field label that will allow users to know what information to enter in a form field. Where a series of form fields relate to similar information, the context of the form fields will be included in the field description.
Our business and personal banking application forms have a time limit for completion.
All images on the site are accompanied by an alt-text tag that identifies the image or its function.
All pre-recorded videos hosted in the site, our social media channels or YouTube will have a text alternative.
How to send feedback on this website's accessibility
We welcome feedback on the accessibility of this website.
- Write to us at our freepost address below (no stamp required)
Freepost Triodos Bank
BBC My Web My Way - This site provides accessibility help, enabling computer users to make the most of the internet whatever their ability or disability. http://www.bbc.co.uk/accessibility/index.shtml
World Wide Web Content Accessibility Guidelines 2.0 http://www.w3.org/WAI/
Shaw Trust - a national charity helping people live independent and inclusive lives https://www.shaw-trust.org.uk/
Date updated: 05 September 2018