How can we help?

Help and support for individuals


How-to guides

How to invest in our impact investment funds

How to transfer an ISA to a Triodos cash ISA

Change the type of cash ISA held with Triodos Bank

How to transfer an existing ISA to the Triodos Innovative Finance ISA

How to check that an email from Triodos Bank is genuine

How to report fraud

How to top up your impact investment

How to transfer an existing ISA to a Triodos Stocks & Shares ISA

How to update your account and personal details

How to check that a website is genuine


Contact us

Opening hours

  • Mon-Fri: 8am-6pm (excluding bank holidays)
  • Sat-Sun: 10am-4pm (for calls about fraud, or blocked internet access on the personal current account)

Lost or stolen card?

Call us immediately - our card services team is available 24/7

Existing customer?

Look through our frequently asked questions or send us a secure message through Internet Banking.

Write to us