How can we help?

Help and support for individuals

FAQs

How-to guides

How to set up a regular monthly investment

How to check that a website is genuine

The 7-day switch process

How to create a budget

How to transfer an ISA to a Triodos cash ISA

What to do if you have a loss of income through redundancy, early retirement or another life change

How to check that an email from Triodos Bank is genuine

How to buy shares or top up your impact investment

How to sell your impact investment shares

Change the type of cash ISA held with Triodos Bank

How to transfer an existing ISA to a Triodos Stocks & Shares ISA

How to report fraud

Managing your bills

How to update your account and personal details

Documents

Contact us

Opening hours (excluding bank holidays)

  • Mon to Fri: 8am-6pm (Thu: 9am-6pm)
  • Sat-Sun: 10am-4pm (for calls about fraud, or blocked internet access on the personal current account)

Lost or stolen card?

Call us immediately - our card services team is available 24/7

Existing customer?

Write to us