Yes, there are charges for foreign payments. Transactions will be processed using the exchange rate set by Mastercard.

To calculate how much your transaction could cost you use our currency conversion calculator. 

See our tariff of charges for full details or the Fee Information Document for more information.

As you'd expect from a bank, we take security very seriously - here are some things we do to keep you safe. To help you spot fraud, we’d also like you to know the things we’d never do.

• Provide around the clock debit card transaction monitoring
• We are available 24 hours a day, seven days a week for all calls relating to debit card queries (such as lost or stolen cards)
• Give you the ability to block your card by sending us a text message
• Temporarily block accounts and debit cards if fraudulent activity is suspected
• Log you out of internet banking and the app after a period of inactivity
• Keep you up-to-date with the fraud protection advice
• Use a secure three-stage log in with a digipass for personal current account holders
• As a personal account customer you can receive alerts by text message when online or card transactions are made
• Temporarily suspend your internet banking if left dormant for a long time
• Only contact you via your registered details

We will never contact you out of the blue to ask you:

• for your digipass PIN
• for your card number or PIN
• for your mobile app passcode
• to transfer money out of your account
• to click a link in an email to our internet banking

If in doubt, call us on the number on our website, or delete the email without opening it.

Learn more about how to stay safe online or visit the action fraud website.

Yes.

Yes, you can split your ISA allowance into different types of ISA: Cash, Stocks & Shares, Lifetime, and Innovative Finance.

The Current Account Switch Service makes switching current accounts to Triodos Bank from another UK bank or building society simple, reliable, and stress-free.

The whole process takes only seven working days and is completely free. It is also backed by the Current Account Switch Guarantee.

This service provides all the following benefits:

• Regular payments (in and out) will be moved to your new account, and payments made to your old account after your switch date will be automatically redirected to your new account. Please note this doesn’t include any payments received from abroad.
• Any remaining credit balance in your old account will be transferred to your new account and your old account will automatically close.
• The switch process will be managed entirely by your new bank or building society and will be backed by the Current Account Switch Guarantee.

Screen scraping happens when you allow a third party to log into your computer while you are using it, so they see what you are doing and can copy the data on the screens you are viewing. This is a way for third parties to be able to get access to your payment data or account overview.

Triodos Bank is not in favour of this practice, as it potentially compromises the integrity of your own computer and your passwords.

To sell your Triodos Impact Investment fund, you must complete a Redemption Form and send it to:

Freepost RTAB-JGZR-BUHK
Triodos Bank
T. Bailey Asset Management Ltd
64-66 St James’s Street
Nottingham
NG1 6FJ

Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail. Alternatively, for first class mail, you can post your form to us in the normal way, simply copy our above address without the first line.

The proceeds of the sale will be sent to your nominated bank account within 3 business days of the dealing date.

Please note that if you are not selling the whole of your holding, a minimum fund balance of £500 applies. If your instruction takes the fund below that minimum balance we will try to contact you to establish how you would like to proceed, however if we are unable to contact you we reserve the right to reject your instruction pending further clarity.

Yes, cheque books are not issued automatically as we understand that some customers do not require them. If you would like to order one please call our contact team on 0330 355 0355 to request one or send a secure message in Internet Banking.

Yes, as long as both parties agree to the switch and you are switching to another joint account. It is not possible to use the service to switch a joint account to a sole account.

Tree-oh-dos

You will be able to continue using your old account up to and until your switch date, when your funds will be transferred to your new account.

Do not respond to any email that asks you for information about your internet banking log in details. If you have received a suspicious email, do not respond and call our Contact Team as soon as you can during our opening hours on 0330 355 0355 to check if it is a genuine email.

Our opening hours are published on our help and support page.

We can pay it on the first of each month into an account you choose when you apply, or we pay it annually each January and at the end when the bond matures.

Money mules are people used to help launder money, often without realising that’s what they’re doing. They help move illegitimate funds (money gained illegally) between accounts so that the money then appears to be legitimate. They may be asked to receive money into their account, then withdraw it and put it into another account, sometimes in another country. Sometimes the money mules are offered compensation or commission.

Even if money mules don’t know the money they’re transferring is fraudulent, they are still committing fraud and money laundering, and could be sentenced to time in prison or to pay a fine.

Money mules are often recruited into this activity through false job adverts, or social media posts that promote quick money-making opportunities. Sometimes they are duped by fake social media profiles that pretend to want a romantic relationship with the victim to gain their trust and affection before asking this favour or blackmailing them. This is also known as romance fraud.

Never move money between accounts you don’t know and trust, especially because someone else has asked you to, or if you don’t know where that money has come from. If you are suspicious of money laundering, call us immediately on 0330 355 0355.

If you'd like to write to us, you can do so freepost at:

Freepost TRIODOS BANK

Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.

For first class mail, you can post in the normal way to:

Triodos Bank
Deanery Road
Bristol
BS1 5AS

As an online bank, we don't provide counter banking services, but we're always pleased to meet with our business customers - simply make an appointment with your relationship manager.

Our regional business banking offices can be found at:

Triodos Bank
20 Old Bailey
London
EC4M 7LN

Triodos Bank
50 Frederick Street
Edinburgh
EH2 1EX

We'll write to you one month before your bond matures, asking you where you’d like your funds to go. If you have internet banking you will be able to make your choice online and can decide to either reinvest or transfer your matured funds to another account.

If we don’t hear from you before your bond matures, we’ll open a variable rate savings account on your behalf and write to let you know. There will always be opportunities for you to reinvest your money with Triodos, and we hope you choose to do so.

After the first 30 days, you cannot withdraw your funds or close the account. The account can only be closed before the end of the term on death of a sole depositor, or in certain exceptional circumstances at our discretion. Where the bond is held in joint names, on the death of one account holder we will require a new mandate and transfer the bond into the name of the remaining account holder.

Her Majesty's Revenue and Customs (HMRC) ISA rules require you to make a declaration, when applying to open an ISA. This is to confirm that you are eligible to subscribe to your ISA.

If you haven't subscribed to your ISA for a whole tax year, then you need to declare your eligibility again and confirm that you haven't paid into another ISA of the same type in the current tax year. You will not be able to make any further deposits into your ISA until a new declaration is made.

If you have Triodos Internet Banking, you can complete a new declaration online. To do this, please log in to Internet Banking and go back to old Internet Banking via the green ‘Go to old Internet Banking’ button. Select 'Account Management, ISA Declaration Management', from the menu.

Alternatively you can download, print and complete a declaration form below, or you can contact us and we can post a declaration form to you.

Junior ISAs and Fixed Rate Cash ISAs do not need a new declaration to be made after the account is opened.

Triodos will be offering Open Banking services from 14 September 2019, enabling providers to integrated their apps and tools with our systems via their API. Triodos will only facilitate the sharing of your account information with other parties when you have provided your explicit consent for us to do so. Find out more about Open Banking.

You can save any amount between £500 and £1,000,000.