How can we help?

Help and support for individuals

FAQs

How-to guides

How to invest in our impact investment funds

How to transfer an existing ISA to the Triodos Innovative Finance ISA

How to transfer an ISA to a Triodos cash ISA

Change the type of cash ISA held with Triodos Bank

How to check that a website is genuine

How to check that an email from Triodos Bank is genuine

How to top up your impact investment

How to transfer an existing ISA to a Triodos Stocks & Shares ISA

How to update your account and personal details

How to report fraud

The 7-day switch process

test 7-day switch

Documents

Contact us

Opening hours (excluding bank holidays)

  • Mon to Fri: 8am-6pm (Thu: 9am-6pm)
  • Sat-Sun: 10am-4pm (for calls about fraud, or blocked internet access on the personal current account)

Lost or stolen card?

Call us immediately - our card services team is available 24/7

Existing customer?

Write to us