Lost or stolen card?
Call us immediately - our card services team is available 24/7.
Have a question?
Look through our frequently asked questions.
Send us a chat message
Existing customers can send us a chat message in the Triodos Mobile Banking App by going to ‘More’ then ‘Help’, or by logging into Internet Banking.
Chat is open Mon-Fri 8am-6pm (Thur 9am-6pm), but you can still send us a message when it is closed and we will respond as soon as we can the next working day.
Call us
From the UK: 0330 3550 355
From abroad: +44 (0)117 973 9339
Our phone lines are open Monday to Friday, 8am–6pm (Thursdays 9am–6pm) for all enquiries including fraud. If you need to report fraud at the weekend, please email [email protected] between 10am and 4pm. This email address is monitored during these weekend hours specifically for fraud-related concerns.
Write to us
You can write to us at our freepost address: Freepost TRIODOS BANK
It's Royal Mail registered and simple to use - write it on your envelope as shown above (no stamp required) and your letter will get to us free of charge by second class mail.
For first class mail, you can post in the normal way to: Triodos Bank, Deanery Road, Bristol, BS1 5AS
