Yes, cheque books are not issued automatically as we understand that some customers do not require them. If you would like to order one please call our contact team on 0330 355 0355 to request one or send a secure message in Internet Banking.

The Current Account Switch Service makes switching current accounts to Triodos Bank from another UK bank or building society simple, reliable, and stress-free.

The whole process takes only seven working days and is completely free. It is also backed by the Current Account Switch Guarantee.

This service provides all the following benefits:

• Regular payments (in and out) will be moved to your new account, and payments made to your old account after your switch date will be automatically redirected to your new account. Please note this doesn’t include any payments received from abroad.
• Any remaining credit balance in your old account will be transferred to your new account and your old account will automatically close.
• The switch process will be managed entirely by your new bank or building society and will be backed by the Current Account Switch Guarantee.

Yes, we do offer joint accounts. You can apply via our current account page.

If you want to move all your everyday banking to Triodos, it’s easy, safe, and secure with the Current Account Switch Service - what's more there is a seven-day switch guarantee. You can find out all about the service here.

Ready to switch?

Simply log in to your Mobile App, go to ‘More’ then ‘Account Settings’ and tap on ‘Switching Service’ to start your switch.

Alternatively, you can log in to Internet Banking, click on 'Self service' and use the quick links to ‘Switch current account’, which will take you to the switch form in old Internet Banking.

Yes, Confirmation of Payee, an account name-checking service, has been introduced to combat fraud and misdirected payment. Triodos is part of this scheme for incoming and outbound payments, and a CoP check will be performed every time you send money from your Triodos account. We encourage you still continue to check payment details in line with our guidance, and regularly review our website for information on how to prevent fraud.

Our customers have asked how they can help us to further our mission to make money work for positive social, environmental and cultural change. The simple answer is to help us grow our community by recommending us to others. To help do that we’ve introduced our Refer a Friend Scheme which is an easy and inspiring way for our existing customers to recommend us, be thanked for doing so, and to thank new customers for joining Triodos Bank.

To thank our existing customers, we will make a £25 donation to a charity on their behalf for every friend they recommend. Similarly, we will say thank you to all new customers who are referred and open a personal current account offering them a gift of a £60 voucher from one of our business customers, or by making a charity donation on their behalf. New customers can choose which reward they receive.

Find out more at https://join.triodos.co.uk/raf/register

We don’t currently offer Apple Pay or Google Wallet (Google Pay or Android Pay).

We are aware of how popular making contactless mobile wallet card payments is with customers. We’re therefore working hard towards delivering this functionality in the future and will notify our customers when it’s available. In the meantime, we ask our customers to carry their debit card with them to make payments. For customers interested in making mobile wallet card payments now with a Triodos debit card, there are other providers you can register your card with to do that, however, please bear in mind fees or charges that the provider may apply and consider what data privacy or security the provider has in place.

You can let us know when and where you are going to be using your card abroad and this may reduce the likelihood that we would block the card and/or payment.

Transactions are still subject to monitoring so your card may still be declined if we suspect your card is compromised. If a payment does get declined you can contact us 24/7 using the phone number on the back of your card. We would also advise travelling with more than one means of payment.

Use of your debit card outside the UK will incur a 2.5% foreign transaction fee and is subject to the exchange rate. You can use your card at any ATM or merchant where the Mastercard symbol is displayed and the transaction is made using either Chip&PIN or contactless.

Transactions will be processed using the exchange rate set by Mastercard.

To calculate how much your transaction could cost you use our currency conversion calculator. 

See our tariff of charges for full details or the Fee Information Document for more information.

When you send money, we will check with the bank you’re sending money to that the name on the account matches the bank details you’ve provided, and let you know if they don’t.

One of the following results will appear on your screen:

The recipient account name is a match

Means the recipient account name you entered matches the payee’s account name.

The recipient name you gave us is a close match, but not exactly the same as the name held on the account

Means the recipient name you gave us is a close match to the name held on the account but not an exact match. We will show the name on the account you’re paying to help you decide whether it’s the right person. You should also double-check the details and request another CoP check before sending any payment.

The recipient name you gave us is not the same as the name held on the account

Means the recipient name you gave us is different to the name held on the account. You should double-check the details and request another CoP check, otherwise your money could be sent to the wrong account.

It is important to be aware that if you choose to go ahead anyway, and the account does not belong to the intended recipient, we may not be able to get your money back.

The recipient bank account does not exist

Means it may be that the recipient account sort code or account number has been entered incorrectly, or the account may be closed. You will need to check with the recipient if their details are correct before you are able to make a payment. If an account does not exist, the payment can't be made.

Unable to check the name, please try again later

Sometimes we won’t be able to check the name on the account you’re sending money to. That doesn’t mean that anything’s wrong. It could just be that the payee’s bank or building society isn’t using CoP yet.

You can continue with the payment – but always double-check yourself that the account name and details are correct.

We are unable to verify these details with the recipient bank at this time – please check the details before continuing

Sometimes we won’t be able to check the name on the account you’re sending money to. That doesn’t mean that anything’s wrong. It could just be that the payee’s bank or building society isn’t using CoP yet.

You can continue with the payment – but always double-check yourself that the account name and details are correct.

You can apply for an overdraft of a maximum limit of £2,000. Overdrafts are designed for short term borrowing.  We can offer an overdraft facility where there is a specific purpose to cover unexpected expenses, for an agreed timeframe up to a maximum of 6 months. We don’t offer overdrafts to be used as a buffer in case of need. Eligibility criteria applies, with minimum 3 months' salary required to be paid into the account. Applications are assessed on credit score and affordability in line with our responsible lending criteria. Our personal overdrafts should not be used for business purposes. You can apply for an overdraft by calling 0330 355 0355. Our opening hours are published on our help and support page. 

If you are not eligible for a Triodos Current Account you might want to contact the Money Advice Service who provide free impartial money advice. They can also provide details of bank accounts that may be suitable for you.

You’ll need your access code to activate your debit card. This can be found in the Triodos Mobile Banking App or Internet Banking.

If you have the Mobile App, start by logging in and then go to 'More, then 'Cards' and select the debit card you wish to activate, then select ‘Activate your card’ and follow the on-screen instructions.

Don't have the Mobile App? Download via the App Store and on Google Play to manage your money on the go, easily and securely. To download the app, you'll need a compatible smartphone or tablet - running Android 6.0 or higher, or Apple iOS 14 or higher.

Alternatively, you can log in to Internet Banking, then select the quick link under ‘Self service’ and ‘Card management’ which will take you to old Internet Banking to view your access code.

Once you have your access code, send a text message to 57887 with the following message: 'TRIODOS PINACT', followed by your access code, followed by the last four digits of your card number - you need a space between sets of numbers. For example: TRIODOS PINACT 123456 1234.

You'll be sent your card PIN via text message within a couple of minutes - don't forget to delete that text message after memorising your PIN.

You're ready to use your card - remember to sign the back.

Please note that some mobile providers do not process text messages to 5-digit numbers. If you text and do not receive a response from us, please call us as your request will not have been confirmed and processed.

If you need any help activating your account, please call our friendly Bristol-based Contact Team - they'll have your everyday banking working for people and planet in no time. You can find our Contact Team opening hours on our support page.

Need to set up your digipass too? Watch our how-to video.

Yes you can. To make a payment in a currency other than GBP, log in to your Internet Banking and click on Payments and choose the International Payment option. You will then be able to choose which currency you want to send, and then complete all the relevant details. This is currently not available in the Triodos App.  The charges for this service are explained in the Personal Banking Tariff for current and savings accounts.

Please note the cut-off time for International Payments is 1pm each working day.  Timings for these payments being received vary depending on where the funds are going to. Please allow up to 10 business days for them to arrive if they are being sent outside of Europe.

There are several ways to log in depending on what type of account you have.

Start by going to our website www.triodos.co.uk and in the top right-hand corner you'll see a link for "Log in" to Internet Banking.

If you’re a Personal Savings or Investments customer, you will only need your username and password.

If you’re a Current Account customer you will need your digipass (the green pin pad), the PIN to your digipass (which you set yourself), and details regarding the security word you set up when applying for the account. We've produced a short online video to show you how to set up your digipass and activate your online banking. Watch the video on YouTube now. 

Alternatively, if you have access to the Triodos Mobile Banking App, you can log into Internet Banking using your QR code reader. You can find more information on how this works here.

We've produced a short online video to show you how to set up your digipass and activate your online banking. Watch the video on Youtube now, or follow the steps below.

You can also sign into online banking using the Triodos Mobile Banking App, find out how to here.

To get started, you will need your digipass, the pin for your digipass and your security word. When you first use it you will be prompted to change your digipass PIN to something memorable. You can do this by following these simple steps:

• Switch the digipass on by pressing “OK”
• Then press button “1”
• Enter the four-digit digipass PIN we sent you and press “OK”
• You will now be prompted to enter your own new digipass PIN, which for your security must meet the following criteria:
  

• • It must be four digits long and different to the PIN we sent to you
  • It must not be sequential or identical numbers, such as “1234” or “2222”
  • It must not be easily obtained or guessed, such as using your date of birth
  • Please note, if your choice of digipass PIN isn’t considered secure enough the message “Weak PIN” will be displayed. If this happens press “OK” and you will be prompted to enter a different, more secure, PIN.
    

When your PIN has been changed successfully, an eight-digit code will be displayed.

To login to internet banking, continue to the Triodos homepage. Instructions on how to login are here.

Strong Customer Authentication (SCA) is a new set of rules that will change how you confirm your identity when making purchases online. Banks and retailers are introducing changes to make your authentication options smarter, and paying online even safer. The changes will help protect you from fraud, as sometimes you’ll be asked to prove it really is you when making some online purchases.

How it works?
You may have noticed that sometimes you’re being asked to authorise payments in the Triodos Mobile Banking App or Internet Banking. This is called two-factor authentication.

To authorise a payment:
• Log into the Triodos Mobile App or Internet Banking as usual.
• Details of the payment will be shown and you will be asked to verify the payment.
• A fraud warning will be displayed, to allow you to double check the payment is genuine.
• If you’re using Internet Banking, you will also need your digipass to authorise the payment.
• You will be informed of the outcome – e.g. Payment Successful.

If you would prefer to cancel the online payment, this must be done instead of authenticating it. If you think it’s a fraudulent payment you should cancel it and contact us immediately on 0330 355 0355 (or if abroad on +44 (0)1179 739339).

All banks and retailers are getting ready to ensure customers who make online payments benefit from this increased level of protection and as a result, you will see an increase in the number of times you are asked to verify your payment. Not all retailers are ready for the changes so you may find an increased number of your online transactions are declined.

If your transaction is declined, in the first instance please contact the retailer. Unfortunately, for instances where the retailer hasn’t updated their systems, we cannot overturn declined transactions and you may want to try using an alternative payment method. Further information can be found on the UK Finance website. 

There are two ways to confirm it’s you – the quickest and easiest way is using the Triodos Mobile Banking App. If you don’t have the Mobile App, you can authorise the payment in Internet Banking.

Once you have entered your card details to buy a product or service online, you will be asked to authorise the payment.

To authorise a payment:
• Log into the Triodos Mobile App or Internet Banking as usual.
• Details of the payment will be shown and you will be asked to verify the payment.
• A fraud warning will be displayed, to allow you to double check the payment is genuine.
• If you’re using Internet Banking, you will also need your digipass to authorise the payment.
• You will be informed of the outcome – e.g. Payment Successful.

If you would prefer to cancel the online payment, this must be done instead of authenticating it. If you think it’s a fraudulent payment you should cancel it and contact us immediately on 0330 355 0355 (or if abroad on +44 (0)1179 739339).