Personal Current Account
Live by your values. Bank on them too.
Live by your values. Bank on them too.
Our customer service is award-winning, and we're Ethical Consumer's Best Buy for Current Accounts.
Manage your money on the go, easily, securely.
Please read the important documents below before you apply. Triodos Current Accounts are only available for UK residents aged 18 or over.
Your eligible deposits with Triodos Bank UK Ltd are protected up to a total of £85,000. Learn more about the Financial Services Compensation Scheme.
We will not charge you for cash withdrawals from any ATM in the UK. However, some ATM providers may charge for using their machines to withdraw cash. There is a charge for withdrawing cash from abroad, please see our tariff for details.
As you'd expect from a bank, we take security very seriously - here are some things we do to keep you safe. To help you spot fraud, we’d also like you to know the things we’d never do.What we do
We will never contact you out of the blue to ask you:
If in doubt, call us on the number on our website, or delete the email without opening it.
Cash cannot be paid in to the Triodos Current Account. You can make payments into your Triodos Current Account by bank transfer or online. If you wish to pay a cheque into your account, you can send them via our freepost service to our office in Bristol - Freepost TRIODOS BANK. Please include the sort code and account number of the account you wish the cheque to be credited to.
Please note that in order to protect our staff and to help reduce the spread of the coronavirus, all our offices are closed to visitors from the general public at this time. This means it is not possible to deliver cheques to our office in person.
Yes, cheque books are not issued automatically as we understand that some customers do not require them. If you would like to order one please call our contact team on 0330 355 0355 to request one or send a secure message in Internet Banking.
The Current Account Switch Service makes switching current accounts to Triodos Bank from another UK bank or building society simple, reliable, and stress-free.
The whole process takes only seven working days and is completely free. It is also backed by the Current Account Switch Guarantee.
This service provides all the following benefits:
If you want to move all your everyday banking to Triodos, it’s easy, safe, and secure with the Current Account Switch Service - what's more there is a seven-day switch guarantee. You can find out all about the service here.
Ready to switch?
Log in to Internet Banking and use the quick links in ‘Self service’ then ‘Switch current account’, which will take you to the switch form in old Internet Banking.
Our customers have asked how they can help us to further our mission to make money work for positive social, environmental and cultural change. The simple answer is to help us grow our community by recommending us to others. To help do that we’ve introduced our Refer a Friend Scheme which is an easy and inspiring way for our existing customers to recommend us, be thanked for doing so, and to thank new customers for joining Triodos Bank.
To thank our existing customers, we will make a £25 donation to a charity on their behalf for every friend they recommend. Similarly, we will say thank you to all new customers who are referred and open a personal current account offering them a gift of a £60 voucher from one of our business customers, or by making a charity donation on their behalf. New customers can choose which reward they receive.
Find out more at https://join.triodos.co.uk/raf/register
To download the app you'll need a compatible smartphone or tablet - running Android™ 5.0 (KitKat®) or higher, or Apple iOS 12 or higher.
The Triodos Mobile App is only available for Triodos Current Account customers, or Online Saver and Online Saver Plus customers that have opened an account using the Mobile App.
If you are not a Triodos Current Account customer yet, you can apply here.
If you are not eligible for a Triodos Current Account you might want to contact the Money Advice Service who provide free impartial money advice. They can also provide details of bank accounts that may be suitable for you.
We've produced a short online video to show you how to set up your digipass and activate your online banking. Watch the video on Youtube now, or follow the steps below.
You can also sign into online banking using the Triodos Mobile App, find out how to here.
To get started, you will need your digipass, the pin for your digipass and your security word. When you first use it you will be prompted to change your digipass PIN to something memorable. You can do this by following these simple steps:
When your PIN has been changed successfully, an eight-digit code will be displayed.
To login to internet banking, continue to the Triodos homepage. Instructions on how to login are here.
There are several ways to log in depending on what type of account you have.
Start by going to our website www.triodos.co.uk and in the top right-hand corner you'll see a link for "Log in" to Internet Banking.
If you’re a Personal Savings or Investments customer, you will only need your username and password.
If you’re a Current Account customer you will need your digipass (the green pin pad), the PIN to your digipass (which you set yourself), and details regarding the security word you set up when applying for the account. We've produced a short online video to show you how to set up your digipass and activate your online banking. Watch the video on YouTube now.
Alternatively, if you have access to the Triodos Mobile App, you can log into Internet Banking using your QR code reader. You can find more information on how this works here.
You cannot currently use Apple Pay or Android Pay with your Triodos Current Account.
At Triodos we embrace the opportunities that an increasingly digital world presents. We understand that many of our customers would find it useful to make contactless mobile payments. We are still looking at developing this functionality, but our size and sustainable focus mean it may take us longer than some other banks to add such features. Developments in payment methods and technologies is an area that we continue to review. For now, we ask that our customers carry their debit card with them to make payments.
You can apply for an overdraft of a maximum limit of £2,000. Applications are assessed on credit score and affordability in line with our responsible lending criteria. Our personal overdrafts should not be used for business purposes.
You’ll need your access code to activate your debit card. This can be found in the Triodos Mobile App or Internet Banking.
If you have the Triodos Mobile App, start by logging in and then go to 'More, then 'Cards' and select the debit card you wish to activate, then select ‘Activate your card’ and follow the on-screen instructions.
Don't have the Triodos Mobile App? Download via the App Store and on Google Play to manage your money on the go, easily and securely. To download the app, you'll need a compatible smartphone or tablet - running Android™ 5.0 (KitKat®) or higher, or Apple iOS 11 or higher.
Alternatively, you can log in to Internet Banking, then select the quick link under ‘Self service’ and ‘Card management’ which will take you to old Internet Banking to view your access code.
Once you have your access code, send a text message to 57887 with the following message: 'TRIODOS PINACT', followed by your access code, followed by the last four digits of your card number - you need a space between sets of numbers. For example: TRIODOS PINACT 123456 1234.
You'll be sent your card PIN via text message within a couple of minutes - don't forget to delete that text message after memorising your PIN.
You're ready to use your card - remember to sign the back.
Please note that some mobile providers do not process text messages to 5-digit numbers. If you text and do not receive a response from us, please call us as your request will not have been confirmed and processed.
If you need any help activating your account, please call our friendly Bristol-based Contact Team - they'll have your everyday banking working for people and planet in no time. You can find our Contact Team opening hours on our support page.
Need to set up your digipass too? Watch our how-to video.
Our different approach to banking means your money works harder - changing lives, protecting the environment and building strong communities.
Discover how we can create positive social, cultural and environmental change through our banking.