Does this change have any impact on the security of banking?

You can keep using your current physical bank card. It will remain valid and does not need to be replaced because of the new look. During the transition, you will however see a new design on your digital card, for example in the app. We’re making these changes gradually, with care and in line with our sustainability values, avoiding unnecessary waste. Therefore, with physical products like bank cards and stationery we will use up existing stock until we switch to the new design. 

Yes. You will gradually see visual changes on our website, in Internet Banking, in the mobile app and on documents such as digital bank statements. The icon of your banking app will also change. 

What does not change is how everything works. Logging in, making payments and managing your accounts all stay the same. If anything ever feels unfamiliar beyond the visual design, please contact us directly. 

We will never contact you out of the blue to ask you:

• for your digipass PIN
• for your card number or PIN
• for your mobile app passcode
• to transfer money out of your account
• to click a link in an email to our internet banking
• to download any software onto your PC or mobile phone
• to authorise or cancel card payments through the app, or approve “refunds”

If in doubt, call us on the number on our website.

No. Our brand refresh does not affect our products or services in any way. You can continue to use your accounts, cards and banking services exactly as before. There are no changes to terms, conditions or functionality as a result of this update. If someone reaches out to you with questions or demands that you are unsure about, please contact us directly. We’re happy to help. 

No. You can continue to communicate with us through the same channels as before, such as the app, Internet Banking, email, phone or post. Our availability and support remain the same. As always, be cautious with unexpected messages. Triodos Bank will never ask you for your login details, password or PIN. 

Our new earth shaped logo shows three ways meeting each other, representing the ‘tri-hodos’ that reflects the Triodos Bank philosophy. People, planet, profit AND head, heart, hands, AND impact, risk, return. In the new logo, the three ways are T shaped, and the three parts are not equal in shape or colour, which stands for the dynamics of society and the continuous balancing that is required between different values and interests. The three elements in the logo are the building blocks for a new society, a better future that we shape together with our customers. 

No. You don’t need to take any action. Your accounts, login details and access methods remain exactly the same. We will never ask you to confirm personal details, move money or share security information as part of this rebrand. If you receive a message claiming otherwise, please treat it with caution and contact us. 

Accessibility and readability have been an integral part of the project from the very start. We strongly believe a visual identity only works if it is clear and usable for as many people as possible. In developing the new identity, we applied recognised accessibility principles around colour contrast, typography, spacing and information hierarchy. These choices help make our content easy to read and understand, both offline (in print) and online, and across different devices. 

The designs were reviewed and tested extensively, including checks against widely used standards such as the Web Content Accessibility Guidelines (WCAG) and the European Accessibility Act (EAA). 

We see accessibility as an ongoing responsibility. As the new visual identity is rolled out, we will continue to review it and make improvements where needed, so our communication remains clear, understandable and inclusive. If you have any questions or concerns, please don’t hesitate to get in touch with us.