How do I manage Visa Click to Pay?

Visa Click to Pay is a service that brings the security of contactless payments to online payments by removing the need to manually enter personal or card information. Simply enter the email address and phone number you use for your Triodos current account to receive a one-time passcode, then enter the passcode to complete your payment.

Visa securely store and encrypt your card details. You can use Click to Pay wherever you see the Click to Pay symbol.

You will be automatically opted in to this service. You can disable or re-enable at any time via the Triodos Mobile Banking App or Internet Banking.

If your card is blocked and/or you request a replacement, you will not be able to use Click to Pay on your old card.

Once your new card has been issued it will be set up for Click to Pay (if you have it on your old card), however you will need to activate your debit card once it arrives to be able to use it, which includes for the Click to Pay service.

We share your personal information with Visa. This includes your email address, mobile number, card number, card expiration date, CVC data, mobile number, cardholder name, billing address and shipping address. More information on how we use your data can be found in our privacy statement.

Visa share your personal information with participating card networks, service providers and merchants to facilitate the checkout experience. For more on how Visa collects, protects and shares your personal information, please see the Visa Privacy Notice.

If the webpage is not responding, please try refreshing or clear your cache and cookies before using Visa Click to Pay again. You can also try an alternative browser. If you receive an error message, please check that you’ve filled out all required fields for information.

If you are still having trouble, please call us on 0330 355 0355 (or +44 (0)1179 739339 if calling from abroad) to speak to our card services department.