A verified request will be processed within one month of receipt. Where necessary, confirmation of your identity and understanding of your request may be required.
This time may be extended where requests are complex or numerous. If this is the case, you will be informed within one month of receipt of your request.
Usually there is no charge.
However, guidance from the Information Commissioner's Office says that we may charge a fee where a request "is manifestly unfounded or excessive, particularly if it is repetitive".
We will consider each request we receive on a case-by-case basis, and if we consider that it does fall into one of the categories above, we will notify you of the potential charges before we continue.
If you wish to make a request then please complete the Personal data rights request form below and send it to us. There is a link to this form from the Triodos Bank UK Privacy Statement under the section 'What are your rights?'.
GDPR stands for 'General Data Protection Regulation' and is the new data protection regulation that applies to any organisation which holds and processes the personal data of any data subject residing in EU member states and came into effect 25th May 2018.
If you are making a request on your own behalf then the Data Subject is you.
If you are making a request about someone else's data (for example, if you have the legal right to do so as you hold a Power of Attorney) then the person whose data you are enquiring about is the Data Subject.
We will only share your data if there is a lawful ground to do so or you have given us your consent. We never share your personal data for commercial reasons. Please see the Triodos Bank UK Privacy Statement for further details.
Yes, so long as we have already received details of the Power of Attorney so that we have proof in place that you are legally entitled to act on our customer's behalf.
You will need to complete the Personal data rights request form below with the details of our customer on whose behalf you are making the request and add a cover letter with your own details (name, address, relationship to the person you are making the request about). We will also need you to enclose proof of your identity. You can contact us for a list of what documents are acceptable for confirming your identity.
If you have Internet Banking, you can manage your mailing preferences in Mailing Settings in our Internet Banking or by calling us on 0330 355 0355. Mailing preference changes may take up to one month to take effect.
Alternatively, you can click on the 'unsubscribe' link at the bottom of your emails from Triodos, which takes you to a page where you can also change your marketing preferences.
As the request is related to personal data, we will require proof of your identity to make sure that the request is valid. We will use reasonable means to verify the identity of the person making the request.
For customers using internet banking a secure message would be sufficient to confirm that the request does come from you.
Where ID has been requested, please send a certified copy of your identification document. Should you send us a copy of your identification card or drivers licence, please make sure you send a copy of both sides. Details of acceptable identification documents are sent out with a request for ID.
Search our help and support section for more
Go to help and supportWe value your choices on privacy. When entering this website, cookies will be placed on your computer for technical purposes and to analyse the way our website is used. If you click “Accept all cookies”, cookies will be placed on your computer for marketing purposes and to personalise your experience on our website. By clicking “Manage your cookie settings”, you can choose which cookies you are happy for us to place on your computer.
