We recommend that you do not share your account security details with anyone. This includes your telephone password and any internet banking log in details or digipass codes.

Making a Will and appointing executors can make the process easier for those managing your estate. The Money Helper website from the Money & Pensions Service provides lots of advice for later life planning: Putting your financial affairs in order if you get ill or die – making a will and more (moneyhelper.org.uk)

When we are notified that a customer has died, all their sole accounts are frozen and internet banking is removed. We also remove Court of Protection deputies from the account(s), because the Will or any subsequent Grant of Representation will legally supersede these arrangements.

If you are a personal representative, please complete a Bereavement Notification Form or call us on 0330 355 0355.

Yes. All the deputies outlined in the Court of Protection Order can act on the account holder’s behalf.

For deputies appointed ‘jointly’, each deputy must be fully registered with us before we can let any deputy act on the account holder’s behalf.