Usually there is no charge.

However, guidance from the Information Commissioner's Office says that we may charge a fee where a request "is manifestly unfounded or excessive, particularly if it is repetitive". 

We will consider each request we receive on a case-by-case basis, and if we consider that it does fall into one of the categories above, we will notify you of the potential charges before we continue.  

A verified request will be processed within one month of receipt. Where necessary, confirmation of your identity and understanding of your request may be required.

This time may be extended where requests are complex or numerous. If this is the case, you will be informed within one month of receipt of your request.

If you wish to make a request then please complete the Personal data rights request form below and send it to us. There is a link to this form from the Triodos Bank UK Privacy Statement under the section 'What are your rights?'.

GDPR stands for 'General Data Protection Regulation' and is the new data protection regulation that applies to any organisation which holds and processes the personal data of any data subject residing in EU member states and came into effect 25th May 2018.

If you are making a request on your own behalf then the Data Subject is you. 

If you are making a request about someone else's data (for example, if you have the legal right to do so as you hold a Power of Attorney) then the person whose data you are enquiring about is the Data Subject.