Coronavirus
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FAQs
A large number of co-workers are working from home; however our office remains open for business-critical functions and to ensure our services are resilient.
In order to protect our co-workers and to help reduce the spread of the virus, all our offices are closed to visitors from the general public at this time. This includes our head office in Bristol and our offices in Edinburgh and London.
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We look to support any customer who is concerned regarding fees and charges following the outbreak of Covid-19 (Coronavirus). If your circumstances are causing you to worry or causing you financial stress, please contact us as we can discuss options to support you. This could include the following:
- Seeking advice on budgeting and financial commitments via an independent organisation such as the Money Advice Trust or Citizens Advice, they can give free and impartial advice and tips
- Reviewing charges on your Triodos account
- Reviewing access to overdraft facilities
- Access to funds held in your Triodos savings accounts if appropriate
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The recent developments on the global stock markets inevitably impact the share prices of the companies invested within the Triodos Impact funds. Triodos Investment Management is monitoring the situation closely and, as normal, looking at both the financial and sustainability performance of the companies in the fund portfolios to ensure they continue to meet the financial and sustainable objectives of the funds. We are clear with all customers that the value of investments can go down as well as up and that investing should be considered for the long term.
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We look to support any customer who needs urgent access to their savings due to the current situation around Coronavirus (Covid-19). If you need to arrange immediate access to funds please contact us.
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We are committed to looking after our co-workers and mitigating any potential impact of the Covid-19 outbreak to the provision of our banking services. We have implemented our business contingency plans and have been following the Public Health England preventive measures and aligning with the appropriate international travel restrictions.
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We’re here to support customers who may be impacted by Covid-19 (Coronavirus) - please contact us to discuss what support we can provide. We do not provide personal loans, but we offer overdrafts on a case-by-case basis to ensure fair treatment of individual customers circumstances.
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It is worth speaking with your travel provider directly for advice on refunds or how to make changes to your plans. In the event of service providers cancelling flights or even going into liquidation, chargebacks can be initiated to reimburse you. If you have paid using your Triodos debit card please contact us to discuss this.
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The official base rate set by the Bank of England does affect the interest rates offered by banks, and we cannot speculate at this time on what the effect on the rates we charge our customers will be. We will communicate with customers and give appropriate notice if any changes are planned.
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Contact us
Opening hours
- Mon-Fri: 8am-6pm (excluding bank holidays)
- Sat-Sun: 10am-4pm (for calls about fraud, or blocked internet access on the personal current account)
At any other time you can request a call back using our automated system. We will do our best to call you back at the time requested but sometimes this may not be possible.
Lost or stolen card?
Call us immediately - our card services team is available 24/7