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We don't offer loans or arranged/unarranged overdraft facilities on our current account. For assistance with debt and managing your finances please visit our support page where we list a number of specialist organisations who will be able to help you.
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We look to support any customer who needs urgent access to their savings due to the current situation around Coronavirus (Covid-19). If you need to arrange immediate access to funds please contact us.
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It is worth speaking with your travel provider directly for advice on refunds or how to make changes to your plans. In the event of service providers cancelling flights or even going into liquidation, chargebacks can be initiated to reimburse you. If you have paid using your Triodos debit card please contact us to discuss this.
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A large number of co-workers are working from home; however our office remains open for business-critical functions and to ensure our services are resilient.
In order to protect our co-workers and to help reduce the spread of the virus, all our offices are closed to visitors from the general public at this time. This includes our head office in Bristol and our offices in Edinburgh and London.
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We are committed to looking after our co-workers and mitigating any potential impact of the Covid-19 outbreak to the provision of our banking services. We have implemented our business contingency plans and have been following the Public Health England preventive measures and aligning with the appropriate international travel restrictions.
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We look to support any customer who is concerned regarding fees and charges, and we know that life has been difficult for many of us in recent years. If your circumstances are causing you to worry or causing you financial stress, please contact us as we can discuss options to support you. This could include the following:
Visit our help and support to see our tips for setting budgets and managing bills.
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Opening hours (excluding bank holidays)
Lost or stolen card?
Call us immediately - our card services team is available 24/7
Existing customer?
