How to check that an email from Triodos Bank is genuine

We want you to know the difference between a real Triodos Bank email and a fake one. To help you tell the difference, here are a few things to look out for:

  • Are you being asked to confirm personal or financial details?

    We would never ask you to share personal or financial information by email.

  • Does the email look messy?

    Scam emails often have a messy layout, spelling mistakes and frequent use of capital letters, but we take care to make sure our emails to you are accurate and useful.

  • Check the sender email address

    Our email addresses always end with triodos.co.uk, such as news@email.triodos.co.uk or customerresponses@triodos.co.uk. Hover over the email address or click on it to make sure you're seeing the actual email address of the sender and not just the email "From" name. An email "From" name can be chosen by the fraudster - so they may set this to a Triodos email address, but when you click or hover over it, the true email address will be displayed and you'll be able to see whether it's genuine.  If it doesn’t end with triodos.co.uk it might be fake. If you’re not sure, you can forward it to us at contact@triodos.co.uk to check.

  • Are you being asked to click a link to your internet banking?

    A genuine Triodos Bank email may link to our website, such as an article, or Know Where Your Money Goes, but we’d never link directly to our internet banking login page, or a page that asks for your login or personal details.

  • Are you being asked to make a payment?

    carry out a test payment online or move money to a new sort code and account number, perhaps described as a “secure", "safe” or “holding” account? A genuine Triodos email will never do this.

  • Still not sure?

    You can forward the email to contact@triodos.co.uk and ask us. If you think you’ve been sent a fraudulent email, please report it to us on 0330 355 0355 immediately.