Never share security details, such as your Digipass codes, PINs or internet banking password. Banks and other trusted organisations like the police will never ask for your Digipass codes, PIN or internet banking password.

If you're unsure who you are talking to, you can check by contacting the company directly using the contact details on their website. Unless you’re 100% sure who you’re talking to, don’t disclose any personal or financial details.

If you contact us by phone or email, we'll ask for your account number and security word. We may ask other security questions, but we will never ask for PIN numbers or passwords, and we'll only contact you via the contact details you've given us (so keep these up-to-date in your account).

Just because someone knows your basic details, it doesn’t mean they are genuine. It’s easy for fraudsters to get hold of information about your organisation from your website and Company’s House – such as your company or charity number, names of directors, your office address, and even your bank details if you have published them on your website.

Fraudsters may tell you that you’ve been a victim of fraud. Fraudsters often use this tactic to draw you into a conversation, to scare you into acting fast and revealing security details before you have time to think through what’s happening.

Fraudsters can also make any telephone number appear on your phone handset, so even if you recognise the number or it seems authentic, do not assume they are genuine. It’s sensible to call back on the number published on their website – ideally from a different phone as an extra safety measure.

Don't let someone panic you into making a quick decision. Under no circumstances would a bank or organisation force you to make a financial transaction on the spot. They would never ask you to transfer money into another account for fraud reasons. Remember to stop and take time to carefully consider your actions. A bank or trusted organisation won’t rush you or mind waiting if you want time to think.

Have the confidence to refuse unusual requests for your business’ financial information. It’s easy to feel embarrassed when faced with unexpected or complex conversations. But it’s okay to stop the discussion if you do not feel in control of it.

If you have a call, email or text message claiming to be from Triodos Bank, take a moment to think about if it's a genuine request. You can contact us on 0330 355 0355 if you're unsure.

If we call you, we'll give you the option to call us back on our published telephone number if you're not sure whether it's us calling you.