How to report fraud

  • Call us as soon as possible

    We provide 24-hour support for debit card fraud. Please contact us immediately if:

    • You’ve lost your card or suspect it has been stolen
    • You’ve noticed an unusual debit card payment
    • You think someone else may be able to use your debit card details

    For all other fraud issues and queries, we’re available between 8am-6pm on weekdays and 10am-4pm at weekends. 

    Please call us on 0330 355 0355 as soon as possible. If abroad, call +44 (0)117 9739339.

  • We'll take your details

    Once you've contacted us:

    • We'll ask you for all information you have about the loss or theft and may require you to report it to the police
    • If you find your card after reporting it as lost or stolen do not use it. Destroy your card immediately by cutting through both the magnetic stripe and chip
  • Report it to Action Fraud

    Once you’ve let us know, you should also report it to Action Fraud – the UK’s national fraud and cyber crime reporting centre:

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