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How to report fraud

  • Call us as soon as possible

    We provide 24-hour support for debit card fraud. Please contact us immediately if:

    • You’ve lost your card or suspect it has been stolen
    • You’ve noticed an unusual debit card payment
    • You think someone else may be able to use your debit card details

    You can block your debit card in the app or Internet Banking by going to More (or Self-Service), Cards, then choose Freeze.

    Please call us on 0330 355 0355 as soon as possible. If abroad, call +44 (0)117 9739339. 

    For all other fraud issues and queries, we’re available on the number above from Monday to Friday, 8am–6pm (Thursdays 9am–6pm). For non-card related fraud at weekends e-mail us on [email protected]. This inbox is monitored from 12pm - 4pm. 

  • We'll take your details

    Once you've contacted us:

    • We’ll ask you for all relevant information related to the scam, loss or theft and in some cases may ask you to report this to the police.
    • We’ll advise you on any next steps, and we may provide you with advice to help keep your account secure whilst we investigate. 
    • If you find your card after reporting it as lost or stolen do not use it. Destroy your card immediately by cutting through both the magnetic stripe and chip.
  • Report it to Report Fraud

    Once you’ve let us know, you should also report it to Report Fraud – the UK’s national fraud and cyber crime reporting centre: