How to report fraud

  • Contact us immediately

    Call us on 0330 355 0355 (or if abroad on +44 (0)1179 739339) if:

    • You’ve lost your card or suspect it has been stolen
    • You’ve lost any of your security details or think they have been stolen
    • You think someone else may be able to use your card or security details

    For fraud related queries, we're available 8am-6pm Mon-Fri, and 10am-4pm weekends. Outside of these hours you can request a call back via our automated phone system. For debit card related queries, our Card Services Team is available 24/7.

  • We'll take your details

    Once you've contacted us:

    • We'll ask you for all information you have about the loss or theft and may require you to report it to the police
    • If you find your card after reporting it as lost or stolen do not use it. Destroy your card immediately by cutting through both the magnetic stripe and chip
  • Report it to Action Fraud

    Once you’ve let us know, you should also report it to Action Fraud – the UK’s national fraud and cyber crime reporting centre: