Accessibility and health

We know that a lot of us are living with health conditions which can impact on day-to-day activities. We are committed to doing everything we can to ensure our accounts and services work for everybody.

Telling us about your needs

​​​​​​​We realise that talking about a health condition and access needs can be difficult. But Triodos Bank's mission is to help create a society that protects and promotes quality of life and human dignity for all. This means we're committed to providing everybody with the information and services they need to manage their finances.

How we can help

I need support to access your website and communications, or to use my debit card

I need support to talk to you on the phone

I have a condition which can impact me physically or mentally

When you contact us

We really hope you always find our Contact Team to be helpful and kind whenever you call us. But please let us know if you’d like us to log anything more on your records so we’re aware every time.

Useful organisations who might be able to help

There are plenty of organisations who are happy to offer free guidance, help, and support.