A large number of co-workers are working from home; however our office remains open for business-critical functions and to ensure our services are resilient.

In order to protect our co-workers and to help reduce the spread of the virus, all our offices are closed to visitors from the general public at this time. This includes our head office in Bristol and our offices in Edinburgh and London.

We are committed to looking after our co-workers and mitigating any potential impact of the Covid-19 outbreak to the provision of our banking services. We have implemented our business contingency plans and have been following the Public Health England preventive measures and aligning with the appropriate international travel restrictions.

We look to support any customer who needs urgent access to their savings due to the current situation around Coronavirus (Covid-19). If you need to arrange immediate access to funds please contact us.

We look to support any customer who is concerned regarding fees and charges following the outbreak of Covid-19 (Coronavirus). If your circumstances are causing you to worry or causing you financial stress, please contact us as we can discuss options to support you. This could include the following:

• Seeking advice on budgeting and financial commitments via an independent organisation such as the Money Advice Trust or Citizens Advice, they can give free and impartial advice and tips
• Reviewing charges on your Triodos account
• Reviewing access to overdraft facilities
• Access to funds held in your Triodos savings accounts if appropriate

It is worth speaking with your travel provider directly for advice on refunds or how to make changes to your plans. In the event of service providers cancelling flights or even going into liquidation, chargebacks can be initiated to reimburse you. If you have paid using your Triodos debit card please contact us to discuss this.