A large number of co-workers are working from home; however our office remains open for business-critical functions and to ensure our services are resilient.
In order to protect our co-workers and to help reduce the spread of the virus, all our offices are closed to visitors from the general public at this time. This includes our head office in Bristol and our offices in Edinburgh and London.
We’re doing our very best to support our customers and other ethical organisations during this difficult time. If you are an existing lending customer, please contact your Relationship Manager to discuss your circumstances.
A new debt finance programme, the Recovery Loan Scheme (RLS) 3, was announced by the Government and will come into effect shortly. Whilst we were accredited under the CBILS and original RLS schemes, we are not an accredited lender for RLS 3 at this moment in time. If you are looking to access this scheme, more information can be found on the British Business Bank website.
If you have a question regarding your existing CBILS or RLS facility with Triodos Bank, please contact your Relationship Manager.
We are committed to looking after our co-workers and mitigating any potential impact of the Covid-19 outbreak to the provision of our banking services. We have implemented our business contingency plans and have been following the Public Health England preventive measures and aligning with the appropriate international travel restrictions.
We look to support any customer who is concerned regarding fees and charges, and we know that life has been difficult for many of us in recent years. If your circumstances are causing you to worry or causing you financial stress, please contact us as we can discuss options to support you. This could include the following:
Visit our help and support to see our tips for setting budgets and managing bills.
We look to support any customer who is concerned regarding fees and charges following the outbreak of Covid-19 (Coronavirus). If your circumstances are causing you to worry or causing you financial stress, please contact us so we can discuss with you any options to support.
Fraudsters are taking advantage of the uncertainty around Coronavirus (Covid-19) to try to access customer details and accounts. We’ll never ask you to log into Internet Banking, for Digipass details or to move money to a safe account. Be vigilant and call us on our published phone number if concerned. Visit www.triodos.co.uk/business-fraud for more.
We appreciate that some of our business customers may be impacted directly or indirectly by Covid-19 (Coronavirus). We are committed to supporting any viable business in managing through the impact and uncertainty. Please contact us to discuss what support we can provide.
We look to support any customer who needs urgent access to their savings due to the current situation around Coronavirus (Covid-19). If you need to arrange immediate access to funds please contact us.
We know that life has been difficult for many of us in recent years. We’re here to support customers who may be impacted - please contact us to discuss what support we can provide. We do not provide personal loans, but we offer overdrafts on a case-by-case basis to ensure fair treatment of individual customers circumstances. Visit our help and support to see our tips for setting budgets and managing bills.
It is worth speaking with your travel provider directly for advice on refunds or how to make changes to your plans. In the event of service providers cancelling flights or even going into liquidation, chargebacks can be initiated to reimburse you. If you have paid using your Triodos debit card please contact us to discuss this.
We’re here to support customers who may be impacted by Covid-19 (Coronavirus) - please contact your Relationship Manager to discuss what support we can provide.
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