Triodos Bank's EU Referendum statement

General Enquiries

From the UK: 0330 3550 355

From abroad: +44 (0)117 973 9339

Our phone lines are open Monday to Friday, 8am–6pm (Thursdays 9am–6pm).

Lost or stolen card, blocked card, or unusual card transactions?

Call us immediately on the number above - our card services team is available 24/7.

You can block your debit card in the app or Internet Banking by going to More, Cards, then choose Freeze. If your card is found in a safe place later, you can unfreeze it.

Please note, card transactions have the reference Online, Point of Sale or ATM in your list of transactions.

Non-card fraud

If you need to report non-card related fraud at the weekend, please email [email protected]. This inbox is monitored on weekends from 12pm to 4pm for non-card fraud concerns.

Tree-oh-dos

Historically, smaller challenger banks such as Triodos had no option but to utilise one of the “big four” banks (NatWest Group, Lloyds, HSBC and Barclays) for payment clearing services.

So it is not unusual to see banks of Triodos’ size (or indeed some far bigger organisations) still utilising the “big four” clearing banks.

However, there is currently a real drive by the government, via the Payments Systems Regulator, to promote competition in the banking sector and to encourage innovation in payment systems.

This has resulted in a wider choice of clearing options (including alternative providers and/or direct clearing) now available to challenger banks.

While changing our clearing arrangements would be a very large undertaking we continue to review the options, remaining conscious of maintaining a high quality of service for all our customers.

If you'd like to write to us, you can do so freepost at:

Freepost TRIODOS BANK

Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.

For first class mail, you can post in the normal way to:

Triodos Bank
Deanery Road
Bristol
BS1 5AS

As an online bank, we don't provide counter banking services, but we're always pleased to meet with our business customers - simply make an appointment with your relationship manager.

Our regional business banking offices can be found at:

Triodos Bank
20 Old Bailey
London
EC4M 7LN

Triodos Bank
Abbey House
83 Princes Street
Edinburgh
EH2 2ER

The sort code for Triodos Bank is: 16-58-10

For international payments to a Triodos account the above sort code is not valid. Also mandatory information is needed to ensure a foreign payment reaches your account.