What should I do if I am having trouble using Visa Click to Pay?

Visa Click to Pay is a service that brings the security of contactless payments to online payments by removing the need to manually enter personal or card information. Simply enter the email address and phone number you use for your Triodos current account to receive a one-time passcode, then enter the passcode to complete your payment.

Visa securely store and encrypt your card details. You can use Click to Pay wherever you see the Click to Pay symbol.

You will be automatically opted in to this service. You can disable or re-enable at any time via the Triodos Mobile Banking App or Internet Banking.

If you are using the Triodos Mobile Banking App, you can follow the steps below:
1. Log into the Triodos Mobile Banking App
2. Select 'More', then the 'Cards' menu and click on the card you want to view
3. Here you will see Visa Click to Pay which you can toggle on or off.

If you don't use the Triodos App, you can change your details in Internet Banking by following the steps below:
1. Log into Triodos Internet Banking
2. Select 'Self Service', then the 'Cards' menu and click on the card you want to view.
3. Here you will see Visa Click to Pay which you can toggle on or off.

We share your personal information with Visa. This includes your email address, mobile number, card number, card expiration date, CVC data, mobile number, cardholder name, billing address and shipping address. More information on how we use your data can be found in our privacy statement.

Visa share your personal information with participating card networks, service providers and merchants to facilitate the checkout experience. For more on how Visa collects, protects and shares your personal information, please see the Visa Privacy Notice.

If your card is blocked and/or you request a replacement, you will not be able to use Click to Pay on your old card.  

Once your new card has been issued it will be set up for Click to Pay (if you have it on your old card), however you will need to activate your debit card once it arrives to be able to use it, which includes for the Click to Pay service.