(From abroad: +44 117 973 9339)
We're open 8am-6pm Monday-Friday.
At any other time you can request a call back using our automated system. We will do our best to call you back at the time requested but sometimes this may not be possible.
Lost or stolen card? Contact us to report it immediately - our card services team is here for you 24/7.
Historically, smaller challenger banks such as Triodos had no option but to utilise one of the “big four” banks (RBS, Lloyds, HSBC and Barclays) for payment clearing services.
So it is not unusual to see banks of Triodos’ size (or indeed some far bigger organisations) still utilising the “big four” clearing banks.
However, there is currently a real drive by the government, via the Payments Systems Regulator, to promote competition in the banking sector and to encourage innovation in payment systems.
This has resulted in a wider choice of clearing options (including alternative providers and/or direct clearing) now available to challenger banks.
While changing our clearing arrangements would be a very large undertaking we will continue to review the options in the future, remaining conscious of maintaining a high quality of service for all our customers.
If you'd like to write to us, you can do so freepost at:
Freepost TRIODOS BANK
Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.
For first class mail, you can post in the normal way to:
As an online bank, we don't provide counter banking services, but we're always pleased to meet with our business customers - simply make an appointment with your relationship manager.
Our regional business banking offices can be found at:
5 Old Bailey
50 Frederick Street
As a result of the UK’s planned withdrawal from the European Union we are in the process of making a legal transfer of the business of the UK branch of Triodos Bank NV to Triodos Bank UK Limited, currently expected to take place on 1 March 2019. Read more about Triodos Bank UK's change of legal structure.
No. This allows us to commit more money to ethical organisations that help people and the environment.
The sort code for Triodos Bank is: 16-58-10
For foreign payments to a Triodos account the above sort code is not valid. Also mandatory information is needed to ensure a foreign payment reaches your account.
We do not provide counter banking services from our Edinburgh office (or indeed any of our UK offices) but are pleased to meet with business customers who have a pre-arranged appointment. Please contact your relationship manager for details.
ou can view this information on the FCA/PRA Financial Services Register by clicking on the link below:
We may consider a request for a buy to let, but there would need to be a strong social aspect and the properties would need to be built or refurbished to the highest possible eco standards.
Yes, Triodos Bank is registered with the Lending Standards Board and adheres to the Standards of Lending Practice.
This voluntary code of practice sets standards for financial institutions to follow when they are dealing with their personal and small business customers in the United Kingdom. It provides valuable protection for customers and explains how firms are expected to deal with them day-to-day and in times of financial difficulties.
We recognise that using locally produced or sustainable food, and implementing high environmental standards, can make for just as ethical a business as one serving organically-certified food. Therefore we are considering adopting a policy based on accreditation schemes for catering businesses, such as the Soil Association’s Catering Mark and the Sustainable Restaurant Association.
Yes. It’s the only way we can be sure you fit with our and (more importantly) our savers’ ethics. We do, however, lend to those in the process of converting to organic.
‘Local’ is a difficult area for us to define and monitor. We require all our producers to be organic, but are currently introducing the Soil Association standard for catering businesses – which allows a mix of local and organic foods. We’re unlikely to accept a project purely on the basis of local.
Yes, we do have projects that are part certified. Our general rule of thumb is that more than 70% of the business is organic.
We have now developed a policy for lending to businesses involved in tourism (accommodation providers / campsites / visitor attractions / recreation).
We are pleased to be working in conjunction with the Green Tourism . Green Tourism is the national sustainable tourism certification scheme for the UK, and businesses opting to join Green Tourism are assessed by a qualified grading advisor against a rigorous set of criteria, covering a range of areas, like energy and water efficiency, waste management and biodiversity. Businesses are awarded a business Bronze, Silver or Gold accreditation depending on the outcome of their assessment.
It is a condition of any lending (loan or overdraft) that a business is accredited to a minimum standard of Silver within a specified period of the facility being made available
We would consider a combination of selling alongside holding for long-term rental, or complete hold for rental.
Yes, we see this as part of our commitment to supporting affordable housing projects.
We would look at each proposal on it’s own merits. However the cost of setting up a small loan and taking security may make it uneconomic in some instances.
A property that meets the requirements of code 5 or 6 of the code for sustainable homes (or equivalent).
Only for long-term funding. We don't fund build-and-sell projects.
If you’re an existing business customer, please contact your relationship manager to discuss your requirements.
Start your application
Complete our enquiry form – this tells us about your organisation and borrowing requirements, which helps us establish whether they fits with our minimum criteria. One of our relationship managers will contact you within a few days to discuss next steps and to confirm what information we require if we’re able to progress your application.
We’ll make a decision
Once we’ve received the required information, we’ll assess this and propose the potential terms of a loan. If you accept these, your relationship manager will prepare a formal credit proposal for the bank to consider and they will let you know the outcome as soon as the decision has been made.
If your application is declined, at any stage, you have the right to appeal the decision and for your appeal to be considered at the appropriate level.
If your application is successful, we will carry out identification checks on all signatories to the proposed agreement.
We’ll complete the facility agreement and transfer funds
Once all checks have been carried out, we will send you the official facility agreement, which you will need to read, sign and return alongside any other documentation we ask for.
We offer a fully non-advised service and recommend you seek independent legal advice before signing the agreement.
Your facility agreement may include conditions which need to be met before we can transfer funds. This is likely to include arranging a valuation and legal due diligence for any property provided as security.
Your relationship manager will let you know what information is needed and estimated timescales for release of funds. You will need to meet all valuation and legal costs.
Once all pre-drawdown requirements have been satisfied, we will transfer your funds to your requested bank account, after the deduction of any facility arrangement fee, disbursement costs and payment transfer fee.