Pay with Google Pay
Simple and secure payments with your smartphone and smartwatch
Can I use Google Pay?
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Frequently Asked Questions
During set up, Triodos will share your billing address with Google. The processing of this data is subject to the Triodos privacy statement.
Google will then collect further information about you when you use Google Pay. This includes your phone number, transaction details, and contact and shipping information for online transactions. Your personal data may be shared with third parties to facilitate payments. Triodos are not responsible for the security of Google Pay or any third-party providers.
You can read Google’s privacy policy on their website.
You can also view and change your privacy preferences for Google Pay via: myactivity.google.com/product/gpay/controls
If you don't want to share this data with Google, you can always choose not to use Google Pay and make contactless payments with your debit card.
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Secure banking is our top priority. When you set up Google Pay, your card information is encrypted by Google and a unique virtual card number is created. This is the number shared with the retailer when you buy something, instead of your actual card number. Your card number is never stored on your mobile device or on Google's servers.
You can find more information in Google's terms and privacy statement.
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Yes, you will be able to use Google Pay with your new card as it will have been transferred at the time of issuing your replacement card.
The only time this won't be the case is if you have put a freeze on your old card (either using the toggle in the Triodos Mobile Banking App or Internet Banking, or by calling us) before requesting the new card. If you did this, you will need to set up Google Pay with your new card when you receive it.
In all cases, to use the physical card itself, you will still need to activate it when it arrives. Find out how to activate your debit card below.
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When you set up Google Pay, your card information is encrypted by Google and a unique virtual card number is created. This improves security because this number is shared during payment instead of your card number. It is the last 4 digits of your virtual card number that is shown on receipts.
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Here's how to pay in-store with Google Pay:
- Hold your phone or smartwatch near the payment terminal
- Check the amount
- Confirm with your biometrics, PIN, password or pattern
- If it says 'Done', the payment was sent
When paying with Google Pay online or in-app:
- Select Google Pay from the payments options
- If asked, sign into your Google account
- Confirm with your biometrics, PIN, password or pattern
- Follow instructions on screen to complete the payment
Your Triodos Debit Card needs to be activated before you can make your first Google Pay payment. You can do this by using your PIN to withdraw cash from an ATM or when making a payment using your physical debit card and PIN. To use Google Pay you need to have contactless payments enabled for your card which can be found under More> Cards > Contactless payments.
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Your Triodos Debit Card must be active to be able to use Google Pay. If you have not yet activated it, you can do this by using your PIN to withdraw cash from an ATM or when making a payment using your physical debit card and PIN. To use Google Pay you also need to have contactless payments enabled for your card which can be toggled on or off in the Triodos App or Internet Banking under More > Cards > Contactless Payments.
There are other reasons why a payment with Google Pay may not work, such as a blocked debit card or insufficient funds in your account.
If you have tried all of these options and need further help, please contact us.
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You can remove the Triodos Debit Card from your Google Wallet at any time. After that, you won't be able to pay with Google Pay.
How to remove the Triodos Debit Card from the Google Wallet (depending on your version of the Wallet app, the steps may differ slightly):
- Go to Google Wallet and tap the card you want to remove
- Tap the card
- Tap Remove payment method
Please note that the transaction history of this debit card will no longer be visible in the Google Wallet.
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There can be a number of reasons why your card can't be added. Please contact us for more information.
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Download the latest version of the Triodos Mobile Banking App.
Here's how to set up Google Pay:
- Open the Triodos Mobile Banking App on your phone
- Go to More
- Tap Cards and then your card
- Go to Google Pay
- Tap the Add to GPay button
If you have a smartwatch linked to your phone you will be able to set that up after.
Smartwatch
- Open the Wallet on your Smartwatch
- Tap the plus sign
- Continue on your phone
- Tap Add to smartwatch
- Tap Add existing card
Your Triodos Debit Card must be active to be able to use Google Pay. If you have not yet activated it, you can do this by using your PIN to withdraw cash from an ATM or when making a payment using your physical debit card and PIN.
To use Google Pay you need to have contactless payments enabled for your card which can be found under More > Cards > Contactless payments.
If you remove your Triodos Debit Card from Google Pay, you can set it back up at any time by following these same steps.
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No, if your debit card is frozen, for example due to loss or theft, Google Pay will not work until the card freeze is lifted.
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The limit you can pay with a digital wallet (e.g Apple Pay or Google Pay) is the same as your physical debit card.
You can find/change your card daily limit in the Triodos App under More > Cards > Card daily limits, or in Internet Banking under Self service > Cards > Card daily limits.
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Yes, some places may not accept digital wallet payments (e.g Apple Pay or Google Pay) or may require you to insert your physical card. You will also need your physical card to withdraw cash from an ATM.
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