We’re here for you
We’re here for you
We look to support any customer who is concerned regarding fees and charges following the outbreak of Covid-19 (Coronavirus). If your circumstances are causing you to worry or causing you financial stress, please contact us so we can discuss with you any options to support.
We are committed to looking after our co-workers and mitigating any potential impact of the Covid-19 outbreak to the provision of our banking services. We have implemented our business contingency plans and have been following the Public Health England preventive measures and aligning with the appropriate international travel restrictions.
Fraudsters are taking advantage of the uncertainty around Coronavirus (Covid-19) to try to access customer details and accounts. We’ll never ask you to log into Internet Banking, for Digipass details or to move money to a safe account. Be vigilant and call us on our published phone number if concerned. Visit www.triodos.co.uk/business-fraud for more.
A large number of co-workers are working from home; however our office remains open for business-critical functions and to ensure our services are resilient.
In order to protect our co-workers and to help reduce the spread of the virus, all our offices are closed to visitors from the general public at this time. This includes our head office in Bristol and our offices in Edinburgh and London.
We’re here to support customers who may be impacted by Covid-19 (Coronavirus) - please contact your Relationship Manager to discuss what support we can provide.
We appreciate that some of our business customers may be impacted directly or indirectly by Covid-19 (Coronavirus). We are committed to supporting any viable business in managing through the impact and uncertainty. Please contact us to discuss what support we can provide.
If you are an existing lending customer, please contact your Relationship Manager to discuss your circumstances. For the Coronavirus Business Interruption Loan Scheme (CBILS) , guidance can be found via The British Business Bank. We are not currently an accredited lender through this scheme, however further information is available on their website.
We're open 8am-6pm Monday-Friday (excluding bank holidays). At any other time you can request a call back using our automated system. We will do our best to call you back at the time requested but sometimes this may not be possible.