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FAQs
We’re doing our very best to support our customers and other ethical organisations during this difficult time. If you are an existing lending customer, please contact your Relationship Manager to discuss your circumstances.
A new debt finance programme, the Recovery Loan Scheme (RLS) 3, was announced by the Government and will come into effect shortly. Whilst we were accredited under the CBILS and original RLS schemes, we are not an accredited lender for RLS 3 at this moment in time. If you are looking to access this scheme, more information can be found on the British Business Bank website.
If you have a question regarding your existing CBILS or RLS facility with Triodos Bank, please contact your Relationship Manager.
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We look to support any customer who is concerned regarding fees and charges following the outbreak of Covid-19 (Coronavirus). If your circumstances are causing you to worry or causing you financial stress, please contact us so we can discuss with you any options to support.
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We are committed to looking after our co-workers and mitigating any potential impact of the Covid-19 outbreak to the provision of our banking services. We have implemented our business contingency plans and have been following the Public Health England preventive measures and aligning with the appropriate international travel restrictions.
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A large number of co-workers are working from home; however our office remains open for business-critical functions and to ensure our services are resilient.
In order to protect our co-workers and to help reduce the spread of the virus, all our offices are closed to visitors from the general public at this time. This includes our head office in Bristol and our offices in Edinburgh and London.
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Fraudsters are taking advantage of the uncertainty around Coronavirus (Covid-19) to try to access customer details and accounts. We’ll never ask you to log into Internet Banking, for Digipass details or to move money to a safe account. Be vigilant and call us on our published phone number if concerned. Visit www.triodos.co.uk/business-fraud for more.
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We appreciate that some of our business customers may be impacted directly or indirectly by Covid-19 (Coronavirus). We are committed to supporting any viable business in managing through the impact and uncertainty. Please contact us to discuss what support we can provide.
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We’re here to support customers who may be impacted by Covid-19 (Coronavirus) - please contact your Relationship Manager to discuss what support we can provide.
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Support from other organisations
We’re doing our very best to support our customers and other ethical organisations during this difficult time. If you are an existing lending customer, please contact your Relationship Manager to discuss your circumstances.
A new debt finance programme, the Recovery Loan Scheme (RLS) 3, was announced by the Government and will come into effect shortly. Whilst we were accredited under the CBILS and original RLS schemes, we are not an accredited lender for RLS 3 at this moment in time. If you are looking to access this scheme, more information can be found on the British Business Bank website.
If you have a question regarding your existing CBILS or RLS facility with Triodos Bank, please contact your Relationship Manager.
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The Government has set up several schemes to support businesses through the challenges of Covid-19:
Coronavirus Business Interruption Loan Schemes
There are now several different loan schemes in place to help businesses affected by the Covid-19 outbreak to access bank lending and overdrafts. The distinct schemes are designed to support different kinds of organisations, dependent on size and financing need.
Coronavirus Job Retention Scheme
All UK employers with a PAYE scheme are able to access this support in order to continue paying part of the salary for those employees who would otherwise have been laid off during this crisis (‘furloughed workers’).
Statutory Sick Pay Rebate
This initiative allows small and medium-sized businesses to reclaim Statutory Sick Pay paid for staff absence due to coronavirus
HMRC tax helpline
HMRC has set up a helpline for businesses and self-employed people who are concerned about paying their tax due to COVID-19.
Three-month VAT Deferral
Defer Valued Added Tax (VAT) payments due between 20 March 2020 and 30 June 2020
Small business grant funding
Available for small businesses in England that already pay little or no business rates because of small business rate relief, rural rate relief and tapered relief. Some aspects of business support are devolved. For business support outside of England go to Scotland, and Wales.
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In response to the challenges of Covid-19 (Coronavirus), arts and culture businesses and organisations can find advice, emergency measures, funding and other financial support from:
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In response to Covid-19 (Coronavirus), businesses and organisations in the health and social care sectors are being provided with guidance by:
- Care Quality Commission (CQC) for England
- Scottish Care Inspectorate
- Care Inspectorate Wales
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Guidance through the challenges posed by Covid-19 (Coronavirus) is available for charities from:
- The Charity Commission - for charities in England and Wales.
- The Scottish Charity Regulator (OSCR)
Support and resources for social enterprises has been compiled by:
Good Finance has set up a resource hub offering information, resources and tools to support charities and social enterprises through Covid-19.
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The Soil Association is providing support for sustainable food and agriculture organisations through the challenges of Covid-19 (Coronavirus).
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Businesses and organisations in the retail, hospitality and leisure sectors are being offered financial support from the Government due to the challenges these industries face because of Covid-19 (Coronavirus).
Business rates holiday
Available in England for the 2020-21 tax year.
Cash grants
Available in England, of up to £25,000 per property.
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Contact us
Opening hours (excluding bank holidays)
- Mon-Fri: 8am-6pm (Thu: 9am-6pm)
- Sat-Sun: 10am-4pm (for calls about fraud, or blocked internet access on the personal current account)
Existing customer?
Look through our frequently asked questions or send us a secure message through Internet Banking.