Historically, smaller challenger banks such as Triodos had no option but to utilise one of the “big four” banks (RBS, Lloyds, HSBC and Barclays) for payment clearing services.

So it is not unusual to see banks of Triodos’ size (or indeed some far bigger organisations) still utilising the “big four” clearing banks.

However, there is currently a real drive by the government, via the Payments Systems Regulator, to promote competition in the banking sector and to encourage innovation in payment systems.

This has resulted in a wider choice of clearing options (including alternative providers and/or direct clearing) now available to challenger banks.

While changing our clearing arrangements would be a very large undertaking we will continue to review the options in the future, remaining conscious of maintaining a high quality of service for all our customers.

If you'd like to write to us, you can do so freepost at:

Freepost TRIODOS BANK

Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.

For first class mail, you can post in the normal way to:

Triodos Bank
Deanery Road
Bristol
BS1 5AS

As an online bank, we don't provide counter banking services, but we're always pleased to meet with our business customers - simply make an appointment with your relationship manager.

Our regional business banking offices can be found at:

Triodos Bank
5 Old Bailey
London
EC4M 7BA

Triodos Bank
50 Frederick Street
Edinburgh
EH2 1EX

No. In addition to capital raising services we also:

• Help charities bid for competitively tendered payment-by-results contracts, help structure the investment required to fund those contracts (often through a social impact bond model) and then help raise that investment from social investors
  
• Undertake company valuation services
• Provide due diligence services – for example, a social investor may ask us to appraise the risks attached to a prospective investment opportunity prior to making any such investment:
• Impairment reviews – for example, a charitable trust or foundation that holds several social investments may ask us to appraise the carrying value of those investments to see if there is any evidence of impairment
• Advise charities and mission-aligned “for profit” businesses on management buyouts and other forms of acquisitions, mergers and disposals

We do not provide regulated investment advice.

In 2010, the United States (US) Treasury announced the Foreign Account Tax Compliance Act (FATCA). It is intended to prevent tax evasion by US citizens, residents and organisations through the use of offshore accounts and is a key change for international information exchange policy. Under FATCA, Financial Institutions must comply with a number of obligations, including reporting on accounts held by US persons, including organisations.

A number of governments, including the UK, have signed agreements to exchange data with the US. Triodos Bank must check customer records and accounts to identify US account holders and report information on them. To do this we introduced new procedures from 1 July 2014.

For more information please visit www.irs.gov or speak to your tax advisor.

If someone accesses your business account without your authorisation, we’ll refund the full amount of money taken from your account, as long as you:

• have not given someone else your security details (including your card or digipass PIN)
• have used reasonable care when using internet banking (e.g. logging out at the end of each internet banking session and not leaving your computer unattended while logged in)
• inform us as soon as possible of any security breach or potential breach
• have not acted fraudulently
• have taken all reasonable precautions to safeguard your personal and financial details. Read our terms and conditions below for more

We offer two Socially Responsible Investment (SRI) funds the Triodos Sustainable Equity and Pioneer funds. Both funds are available in two different share classes, distribution and capitalisation.

The minimum initial investment per SRI Fund is £1,000, and the minimum top up amount is £500 per fund.

The minimum holding amount is £500 per share class, this means that your initial investment must be at least £1,000 per SRI Fund and £500 per share class. In addition to this, you are not able to sell part of your holding and leave a positive balance of below £500, and you will either need to sell your entire holding in that share class or if applicable a smaller amount.

Do not respond to any email that asks you for information about your internet banking log in details. If you have received a suspicious email, do not respond and call our Contact Team as soon as you can during our opening hours on 0330 355 0355 to check if it is a genuine email.

Our Contact Team is available 8am-6pm Monday-Friday, and 10am-4pm on weekends for fraud related enquiries only.

Outside of these hours you can request a call back using our automated system. Our Contact Team will call you back as close to the time you request as is operational possible. Alternatively please email us at contact@triodos.co.uk from the registered email address we hold for you and mark it urgent in the subject line.

Phishing is a common type of internet fraud. Phishing emails are designed to appear as though they are from a legitimate source, but intend to steal personal information that can be used to access your account.

Do not respond to any email that asks for any information in relation to your internet banking log in details. If you have received a suspicious email, do not respond and call us if you need any further information.

Our Contact Team are available from 8am-6pm Monday-Friday, and 10am-4pm on weekends for fraud-related enquiries only. Outside of these hours you can request a call back using our automated system. Our Contact Team will call you back as close to the time you request as is operational possible. Alternatively please email us at contact@triodos.co.uk from the registered email address we hold for you and mark it urgent in the subject line.

No. This allows us to commit more money to ethical organisations that help people and the environment.

Depository Receipts are traded in euros and dividends, if paid, are in euros. Your total return is therefore subject to the euro-sterling exchange rate. This may adversely affect the sterling value of any investment in Triodos Bank or the amount of dividends you receive.

Depository Receipts represent shares in Triodos Bank and are designed to protect the mission and independence of Triodos Bank.

Triodos Bank believes that it is crucial that its mission and independence is protected so all of Triodos Bank’s ordinary shares are held in a special trust called the Foundation for the Administration of Triodos Bank Shares, or SAAT to use its Dutch abbreviation.

To finance the shares, the Foundation or SAAT issue Depository Receipts. Both Triodos Bank’s ordinary shares and Depository Receipts are not listed on a stock exchange.

Depository Receipt holders are entitled to the economic rights associated with these shares, such as the right to any dividends that may be paid. However, Depository Receipt holders are not entitled to vote at the General Meeting and these rights are vested with SAAT to protect Triodos Bank’s mission and independence.

Triodos Bank and SAAT are keen to engage with Depository Receipt holders, and holders will receive periodic invitations to attend meetings with the senior management team of Triodos Bank and members of SAAT. Depository Receipts holders are also invited to attend and vote at the meeting of Depository Receipt holders which is held in conjunction with our Annual General Meeting in the Netherlands. Triodos Bank UK also hold an annual meeting at which we run a sperate meeting for our Depository Receipt holders to provide an update on the UK Branch and provide holders with an opportunity to meet our senior management team and discuss any questions they may have.

We may consider a request for a buy to let, but there would need to be a strong social aspect and the properties would need to be built or refurbished to the highest possible eco standards.

We undertake monitoring on customer accounts and transactions to identify suspicious activity that could potentially be fraudulent. If we identify suspicious activity on any of your accounts, we will contact you to verify whether it is genuine. We may delay or decline transactions, or block your account until we can confirm the authenticity of requests received. When we contact you, we will ask you security questions but these will not include any information about your internet banking log in details. If you receive a call claiming to be someone from Triodos Bank and you are suspicious call us back on 0330 355 0355 and our Contact Team will be able to confirm if it was a genuine call.

Yes, Triodos Bank is registered with the Lending Standards Board and adheres to the Standards of Lending Practice.

This voluntary code of practice sets standards for financial institutions to follow when they are dealing with their personal and small business customers in the United Kingdom. It provides valuable protection for customers and explains how firms are expected to deal with them day-to-day and in times of financial difficulties.

For more information, you can read about our commitment to business and charity customers, and learn more about the Standards of Lending Practice on the Lending Standards Board website.

Our Edinburgh office is a base for our business banking team in Scotland. We are pleased to meet with business customers who have a pre-arranged appointment. Please contact your relationship manager for details. 

Triodos Bank
50 Frederick Street
Edinburgh
EH2  1EX

We recognise that using locally produced or sustainable food, and implementing high environmental standards, can make for just as ethical a business as one serving organically-certified food. Therefore we are considering adopting a policy based on accreditation schemes for catering businesses, such as the Soil Association’s Catering Mark and the Sustainable Restaurant Association.

£20,000 per day for Personal current account payments

£100,000.00 per day for Personal savings account customers.

£100,000.00 per transaction for Business customers.

We do not currently offer a debit card on our business or charity accounts. The account can be accessed online via internet banking, and cheque books are issued with the account. We regularly review the products and services that we offer along with customer feedback to determine and prioritise future enhancements. Whilst it’s a service that we would like to offer, we don’t have plans in the foreseeable future to launch a debit card facility for business account.

Your eligible deposits with Triodos Bank UK Ltd are protected up to a total of £85,000. Find out more about how your money is protected by the Financial Services Compensation Scheme.

On the home page you will see a list of all the accounts that you currently manage online. Details of closed accounts are displayed in red. Clicking on one will take you directly to the transaction history for that account.

A security word is a word chosen by you to help us verify your identity when you phone us or at any other time when we need to validate that it is you asking us for information or to do something on your account(s) . The security word is a memorable word chosen by you and can be anything you want. You will have provided this either as part of an online or paper application, on a form you’ve sent us by post or you may have set or changed it when you were logged into your internet banking. For example it could be a memorable name or place or something that means something to you. For additional security we do not provide any guidance on what this word should be.  

We are part of the Current Account Switch Service so customers can switch current accounts to Triodos Bank from another UK bank or building society quickly and easily.

Triodos Bank does not offer mortgages for personal or business customers in the UK at present. We regularly review the products and services that we offer along with customer feedback to determine and prioritise future enhancements. However this is not a product we are looking to launch in the foreseeable future. We do offer this product in some of our European branches but at present there are no plans to launch in the UK. More about our business lending.

Triodos Bank sources funds from individuals and organisations who share our values, and does not utilise the wholesale money markets. This means a credit rating is not so useful or necessary of us. You can find out more about our financial performance and credit rating in the document below.

Yes. It’s the only way we can be sure you fit with our and (more importantly) our savers’ ethics. We do, however, lend to those in the process of converting to organic.

‘Local’ is a difficult area for us to define and monitor. We require all our producers to be organic, but are currently introducing the Soil Association standard for catering businesses – which allows a mix of local and organic foods. We’re unlikely to accept a project purely on the basis of local.

Yes, we do have projects that are part certified. Our general rule of thumb is that more than 70% of the business is organic.

We have now developed a policy for lending to businesses involved in tourism (accommodation providers / campsites / visitor attractions / recreation).

We are pleased to be working in conjunction with the Green Tourism . Green Tourism is the national sustainable tourism certification scheme for the UK, and businesses opting to join Green Tourism are assessed by a qualified grading advisor against a rigorous set of criteria, covering a range of areas, like energy and water efficiency, waste management and biodiversity. Businesses are awarded a business Bronze, Silver or Gold accreditation depending on the outcome of their assessment.

It is a condition of any lending (loan or overdraft) that a business is accredited to a minimum standard of Silver within a specified period of the facility being made available

We would consider a combination of selling alongside holding for long-term rental, or complete hold for rental.

Yes, we see this as part of our commitment to supporting affordable housing projects.

We would look at each proposal on it’s own merits. However the cost of setting up a small loan and taking security may make it uneconomic in some instances.

A property that meets the requirements of code 5 or 6 of the code for sustainable homes (or equivalent).

Only for long-term funding. We don't fund build-and-sell projects.

The sort code for Triodos Bank is:   16-58-10

For foreign payments to a Triodos account the above sort code is not valid. Also mandatory information is needed to ensure a foreign payment reaches your account.

Triodos Bank sources funds from individuals and organisations who share our values, and does not utilise the wholesale money markets. This means a credit rating is not so useful or necessary of us. You can find out more about our financial performance and credit rating in Important information about us, below. 

When you input the sort code and account number to make a payment, we will check that the details are valid and that the sort code will accept the type of payment you are trying to make. If we can identify that the sort code or account number are invalid you will receive an error message on the screen.

Please review the account details you have entered. You may wish to contact the payee to confirm their account details.

We take all incidents of fraud or suspected fraud seriously and understand it can be very worrying for our customers. We have systems in place to help monitor and protect against fraud but in some instances you may be concerned about a transaction. If so please contact us as soon as possible. For further information on safeguarding yourself against fraud please see the Take 5 campaign information.

Applying for any Triodos business or charity account involves just a quick call and an online application form - the whole process usually takes around 6-10 weeks, depending on the complexity of the application and whether we need to request further business documents and ID from you. You can help us to open your account faster by responding to any
requests for documents as soon as possible.

Read our key documents

• Terms and Conditions for businesses and charities
  
• Business banking tariff
  
• Interest rates for current & deposit accounts, for businesses & charities
  
• Summary box for appropriate account if you are applying for a deposit account
• Triodos Bank's Privacy Statement
  

To ensure our account is a good fit for your organisation, please take into consideration that we do not offer a debit or credit card on any of our business accounts, nor do we have standard services to access cash. You will have internet banking access to make payments and a chequebook if required.

Call us

We’ll ask you a few questions about what you do and how your organisation is set up. Depending on the account you're applying for, we may need to know your:

• First year 's expected deposits
• Details of international payments in and out of the account
• Business structure

Calls usually take no more than 10-20 minutes.

Complete an application form

After our call, we'll send you a follow-up email with a link to the online application form. You can also request a paper application form if you prefer, but this may extend the processing time.

We'll assess your application

We take a genuinely responsible approach to business, transparency and using money more consciously.

That’s why we assess organisations applying for our accounts to make sure their practices don't conflict with our ethos.

If you're unsure whether your organisation would fit with our values, give us a call.

You can also check our minimum standards - it lists the non-sustainable products, services and working practices that would exclude an organisation from banking with us.

We'll set up your account

If your application is successful, we’ll set up your account and send you a welcome pack.

If you’re an existing business customer, please contact your relationship manager to discuss your requirements.

Start your application

Complete our enquiry form – this tells us about your organisation and borrowing requirements, which helps us establish whether they fits with our minimum criteria. One of our relationship managers will contact you within a few days to discuss next steps and to confirm what information we require if we’re able to progress your application.

We’ll make a decision

Once we’ve received the required information, we’ll assess this and propose the potential terms of a loan. If you accept these, your relationship manager will prepare a formal credit proposal for the bank to consider and they will let you know the outcome as soon as the decision has been made.

If your application is declined, at any stage, you have the right to appeal the decision and for your appeal to be considered at the appropriate level.

If your application is successful, we will carry out identification checks on all signatories to the proposed agreement.

We’ll complete the facility agreement and transfer funds

Once all checks have been carried out, we will send you the official facility agreement, which you will need to read, sign and return alongside any other documentation we ask for.

We offer a fully non-advised service and recommend you seek independent legal advice before signing the agreement.

Your facility agreement may include conditions which need to be met before we can transfer funds. This is likely to include arranging a valuation and legal due diligence for any property provided as security.

Your relationship manager will let you know what information is needed and estimated timescales for release of funds. You will need to meet all valuation and legal costs.

Once all pre-drawdown requirements have been satisfied, we will transfer your funds to your requested bank account, after the deduction of any facility arrangement fee, disbursement costs and payment transfer fee.

We recommend you check that you have the necessary secure (SSL) connection with Triodos Bank.

How to check your secure connection with Microsoft Internet Explorer:

1. In the address line, HTTPS should appear instead of HTTP. The "S" stands for secure

2. Select "Properties" from the "File" menu

3. Next to "Connection" it says SSL x.y, where x.y = version number

4. Select "Certificates" for information about the certificate assigned to Triodos Bank (or double-click on the padlock in the browser status bar).

To prevent unauthorised access and viruses being downloaded onto your computer, you should use a firewall and anti-virus software.

A personal firewall is software that protects your computer against abuse from hackers and warns you if someone tries to gain access to your computer.

This type of protection is very important for computers that have a permanent internet connection, e.g. with an (A)DSL (broadband) or cable connection.

Here are some tips for using your firewall and anti-virus software effectively:

1. Make sure you always install the most recent updates
2. Make sure the anti-virus software is always activated, even when you are not connected to the internet
3. Make sure you set up the anti-virus software to scan your entire computer regularly
4. If an active anti-virus programme or firewall causes problems with Triodos internet banking, please check the settings of the anti-virus software and the firewall Internet banking security
5. Only install software of known origin and integrity

Do not save encrypted pages on your hard drive. It is standard practice not to save encrypted pages in your browser. This ensures that other users of the same computer cannot access these pages when you are finished with them. You can check and if necessary change the security setting for your browser. With Microsoft Explorer proceed as follows: 

1. select "Internet Options" in the "Tools" menu 
2. go to the "Advanced" tab 
3. under "Security", activate the "Do not save encrypted pages to disk" option.

Contact us immediately on 0330 355 0355 (or if abroad on +44 (0)1179 739339) if:

• You’ve lost any of your security details or think they have been stolen
• You think someone else may be able to use your security details

For fraud related queries, we're available 8am-6pm Mon-Fri, and 10am-4pm weekends.

Once you've contacted us we'll ask you for all information you have about the loss or theft and may require you to report it to the police

We also advise you to report it to Action Fraud – the UK’s national fraud and cyber crime reporting centre:

• Call: 0300 123 2040
• Report it online: actionfraud.police.uk
  

If you are a personal customer and you only hold savings accounts with Triodos - you will have been provided with a username and password for logging into internet banking. If you came to a page which asked for a Digipass number, you were on the ‘Business Banking’ login page. When on the Internet Banking login page, if you click on the ‘Personal Banking’ tab located next to the ‘Business Banking’ tab, you will be asked for your username and password.

If you do not know your internet banking username or password you can reset your internet banking login details.

If you hold a personal current account with Triodos and you havent received a digipass or have lost your digipass please contact us on 0330 355 0355.

If you are a business customer and have requested a Digipass that hasn’t arrived or you have lost a digipass please contact us.

If we are unable to match the information you have entered on our password reset page with the information we hold on record you will need to call our Customer Contact Team on 0330 355 0355 or (+44) 0117 973 9339. We will be able to send a new password to you by post, this will be sent to your registered address. When calling us please have your account number and security details at hand.

If you are trying to log into internet banking for a business account you do not need a username and password but will have a Digipass and PIN. There are separate log in screens for business and personal customers so please ensure that you have clicked on the Business tab after you have clicked the Internet Banking login button.

We're available to take your call between 10:00am-5:00pm on Mondays, 9:00am-5:00pm Tuesday to Friday. At any other time you can request a call back using our automated system. We will do our best to call you back at the time requested but can’t guarantee that it will be at the exact time requested.

If you lose your connection after authorising a normal payment it will still be processed as normal - use the transaction history option to check the status of your payments. If the payment is not shown on one of these pages then it is still awaiting authorisation. If you lose your connection before authorisation they try logging back in and check the status of your payments. If you are unsure then please call the helpdesk. If you lose your connection after making an international payment, faster payment or urgent payment, please contact the helpdesk (call on 0330 355 0355 or alternatively you can email: internetbanking@triodos.co.uk) who will confirm if the payment has been successfully authorised or not.

To help keep your information as safe and secure as possible, if you do not enter any information for 15 minutes, we will close your session. If a message tells you that your session has timed out, simply log in again to continue.

I would like to change my marketing preferences, do I need to contact you?

Tree-oh-dos

We do not provide counter banking services from our Edinburgh office (or indeed any of our UK offices) but are pleased to meet with business customers who have a pre-arranged appointment. Please contact your relationship manager for details.

ou can view this information on the FCA/PRA Financial Services Register by clicking on the link below:

https://register.fca.org.uk/ShPo_FirmDetailsPage?id=001b000000MfHadAAF