How can we help?
Help and support for businesses and charities
Help and support for businesses and charities
(From abroad: +44 117 973 9339)
We're open 8am-6pm Monday-Friday.
At any other time you can request a call back using our automated system. We will do our best to call you back at the time requested but sometimes this may not be possible.
Lost or stolen card? Contact us to report it immediately - our card services team is here for you 24/7.
Historically, smaller challenger banks such as Triodos had no option but to utilise one of the “big four” banks (RBS, Lloyds, HSBC and Barclays) for payment clearing services.
So it is not unusual to see banks of Triodos’ size (or indeed some far bigger organisations) still utilising the “big four” clearing banks.
However, there is currently a real drive by the government, via the Payments Systems Regulator, to promote competition in the banking sector and to encourage innovation in payment systems.
This has resulted in a wider choice of clearing options (including alternative providers and/or direct clearing) now available to challenger banks.
While changing our clearing arrangements would be a very large undertaking we will continue to review the options in the future, remaining conscious of maintaining a high quality of service for all our customers.
If you'd like to write to us, you can do so freepost at:
Freepost TRIODOS BANK
Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.
For first class mail, you can post in the normal way to:
As an online bank, we don't provide counter banking services, but we're always pleased to meet with our business customers - simply make an appointment with your relationship manager.
Our regional business banking offices can be found at:
5 Old Bailey
50 Frederick Street
As a result of the UK’s planned withdrawal from the European Union we are in the process of making a legal transfer of the business of the UK branch of Triodos Bank NV to Triodos Bank UK Limited, currently expected to take place on 1 March 2019. Read more about Triodos Bank UK's change of legal structure.
No. In addition to capital raising services we also:
We do not provide regulated investment advice.
In 2010, the United States (US) Treasury announced the Foreign Account Tax Compliance Act (FATCA). It is intended to prevent tax evasion by US citizens, residents and organisations through the use of offshore accounts and is a key change for international information exchange policy. Under FATCA, Financial Institutions must comply with a number of obligations, including reporting on accounts held by US persons, including organisations.
A number of governments, including the UK, have signed agreements to exchange data with the US. Triodos Bank must check customer records and accounts to identify US account holders and report information on them. To do this we introduced new procedures from 1 July 2014.
For more information please visit www.irs.gov or speak to your tax advisor.
If someone accesses your business account without your authorisation, we’ll refund the full amount of money taken from your account, as long as you:
In 2011, a Multilateral Convention on tax cooperation designed to tackle tax evasion and avoidance was signed by a number of countries including the UK. Under this agreement, Financial Institutions within signatory countries are obliged to exchange data relating to accounts held by tax residents of the other signatory countries.
Triodos Bank must check customer records and accounts to identify customers who are tax resident in the other signatory countries and report information on them. To do this we introduced new procedures from 1 January 2016.
For more information please visit www.oecd.org/tax/exchange-of-tax-information/ or speak to your tax advisor.
If you would like buy more Depository Receipts you first need to complete an Appropriateness Assessment, as due to the complex nature of Depository Receipts you must complete an Appropriateness Assessment each time you apply.
The form can be downloaded below.
If you can't print out a declaration, please call us on 0330 355 0355 and we'll send you one.
You can choose to receive dividends paid by Triodos Bank as either cash or additional Depository Receipts.
You can opt to receive cash dividends by electronic payment straight into your bank account. To do this you need to tick the ‘I would like to receive dividends as cash’ box under the Dividend Payments section on the application form.
You can elect to receive dividends as additional Depository Receipts by participating in our Stock Dividend Scheme. To do this you need to tick the ‘I would like to participate in the Stock Dividend Scheme’ box under the Dividend Payments section on the application form.
You can change how you wish to receive dividends at any time. To change your dividend election from cash to additional Depository Receipts you need to complete a Stock Dividend Scheme Mandate. To change your dividend election from additional Depository Receipts to cash please send us a written instruction. Please send your dividend instruction to our freepost address (please note this is treated as second class post):
Freepost TRIODOS BANK
Or post as usual in a stamped addressed envelope to:
There is no guarantee that a dividend will be paid every year or that the dividend amount will increase year on year.
We offer two Socially Responsible Investment (SRI) funds the Triodos Sustainable Equity and Pioneer funds. Both funds are available in two different share classes, distribution and capitalisation.
The minimum initial investment per SRI Fund is £1,000, and the minimum top up amount is £500 per fund.
The minimum holding amount is £500 per share class, this means that your initial investment must be at least £1,000 per SRI Fund and £500 per share class. In addition to this, you are not able to sell part of your holding and leave a positive balance of below £500, and you will either need to sell your entire holding in that share class or if applicable a smaller amount.
Do not respond to any email that asks you for information about your internet banking log in details. If you have received a suspicious email, do not respond and call our Contact Team as soon as you can during our opening hours on 0330 355 0355 to check if it is a genuine email.
Our Contact Team is available 8am-6pm Monday-Friday, and 10am-4pm on weekends for fraud related enquiries only.
Outside of these hours you can request a call back using our automated system. Our Contact Team will call you back as close to the time you request as is operational possible. Alternatively please email us at firstname.lastname@example.org from the registered email address we hold for you and mark it urgent in the subject line.
Phishing is a common type of internet fraud. Phishing emails are designed to appear as though they are from a legitimate source, but intend to steal personal information that can be used to access your account.
Do not respond to any email that asks for any information in relation to your internet banking log in details. If you have received a suspicious email, do not respond and call us if you need any further information.
Our Contact Team are available from 8am-6pm Monday-Friday, and 10am-4pm on weekends for fraud-related enquiries only. Outside of these hours you can request a call back using our automated system. Our Contact Team will call you back as close to the time you request as is operational possible. Alternatively please email us at email@example.com from the registered email address we hold for you and mark it urgent in the subject line.
No. This allows us to commit more money to ethical organisations that help people and the environment.
The UK Branch of Triodos Bank is only registered to sell Depository Receipts to UK residents and UK domiciled organisations, whose beneficial owners and associated parties are also UK residents.
However, Triodos Bank has branches across Europe, so please contact your local Triodos branch to enquire about applying for Depository Receipts.
Depository Receipts are traded in euros and dividends, if paid, are in euros. Your total return is therefore subject to the euro-sterling exchange rate. This may adversely affect the sterling value of any investment in Triodos Bank or the amount of dividends you receive.
We may consider a request for a buy to let, but there would need to be a strong social aspect and the properties would need to be built or refurbished to the highest possible eco standards.
We undertake monitoring on customer accounts and transactions to identify suspicious activity that could potentially be fraudulent. If we identify suspicious activity on any of your accounts, we will contact you to verify whether it is genuine. We may delay or decline transactions, or block your account until we can confirm the authenticity of requests received. When we contact you, we will ask you security questions but these will not include any information about your internet banking log in details. If you receive a call claiming to be someone from Triodos Bank and you are suspicious call us back on 0330 355 0355 and our Contact Team will be able to confirm if it was a genuine call.
Yes, Triodos Bank is registered with the Lending Standards Board and adheres to the Standards of Lending Practice.
This voluntary code of practice sets standards for financial institutions to follow when they are dealing with their personal and small business customers in the United Kingdom. It provides valuable protection for customers and explains how firms are expected to deal with them day-to-day and in times of financial difficulties.
No. The UK offering is a sterling offering only and Depository Receipts purchased in the UK can only be purchased in pounds sterling.
Our Edinburgh office is a base for our business banking team in Scotland. We are pleased to meet with business customers who have a pre-arranged appointment. Please contact your relationship manager for details.
50 Frederick Street
You will receive a contract note in the post to confirm your Depository Receipts have been purchased. Depository Receipts trade on a weekly basis and we submit all applications to buy and sell every Tuesday to our head office in the Netherlands. Trades are then confirmed by our head office in on Wednesday, with contract notes confirming the price and trade date sent the business day after the trade has completed, which is typically each Monday or the next business day in the case of a bank holiday.
In order to complete your application form, please contact us on 0330 355 0355 so that we can provide you with the current British Pounds (GBP) price for Depository Receipts and confirm the total amount payable for the number of Depository Receipt’s you wish to buy.
Depository Receipts are priced in euros, and the euro price for Depository Receipts is set by our head office in the Netherlands each Tuesday. Triodos Bank UK convert the euro Depository Receipt price into GBP daily, using the prevailing exchange rate published on www.XE.com.
When deciding if Depository Receipts are right for you, it is important that you understand the risks associated with investing in Depository Receipts. An overview of the specific risks can be found in the DR Important Information document, and a comprehensive list can be found in the Prospectus, both documents can be downloaded below.
Please send completed application forms to our freepost address (please note this is treated as second class post):
Freepost TRIODOS BANK
Or you can post as usual in a stamped addressed envelope to:
A GBP Depository Request quote is valid for 14 calendar days and your application needs to be received within this time or you will need to request an up to date quote. However, should the price of Depository Receipts change or the euro-GBP exchange rate fluctuate significantly within this 14 day period, we reserve the right to issue you with a new price.
If this happens we will buy as many whole Depository Receipts as possible, and refund any difference to the account the payment came from.
Please note that we are unable to accept applications where there is no valid quote so please contact us before you send us your application.
If you would like to sell your Depository Receipts please contact us to request a seller’s declaration form, you will need to complete and return this to us.
Depository Receipts trade on a weekly basis and we submit all applications to buy and sell every Tuesday to our head office in the Netherlands. Trades are then confirmed by our head office on Wednesday, with contract notes confirming the price and trade date sent the business day after the trade has completed, which is typically each Monday or the next business day in the case of a bank holiday. We charge 0.5% with a minimum charge of £5 to buy and sell Depository Receipts.
Depository Receipts represent shares in Triodos Bank and are designed to protect the mission and independence of Triodos Bank.
Triodos Bank believes that it is crucial that its mission and independence is protected so all of Triodos Bank’s ordinary shares are held in a special trust called the Foundation for the Administration of Triodos Bank Shares, or SAAT to use its Dutch abbreviation.
To finance the shares, the Foundation or SAAT issue Depository Receipts. Both Triodos Bank’s ordinary shares and Depository Receipts are not listed on a stock exchange.
Depository Receipt holders are entitled to the economic rights associated with these shares, such as the right to any dividends that may be paid. However, Depository Receipt holders are not entitled to vote at the General Meeting and these rights are vested with SAAT to protect Triodos Bank’s mission and independence.
Triodos Bank and SAAT are keen to engage with Depository Receipt holders, and holders will receive periodic invitations to attend meetings with the senior management team of Triodos Bank and members of SAAT. Depository Receipts holders are also invited to attend and vote at the meeting of Depository Receipt holders which is held in conjunction with our Annual General Meeting in the Netherlands. Triodos Bank UK also hold an annual meeting at which we run a sperate meeting for our Depository Receipt holders to provide an update on the UK Branch and provide holders with an opportunity to meet our senior management team and discuss any questions they may have.
We recognise that using locally produced or sustainable food, and implementing high environmental standards, can make for just as ethical a business as one serving organically-certified food. Therefore we are considering adopting a policy based on accreditation schemes for catering businesses, such as the Soil Association’s Catering Mark and the Sustainable Restaurant Association.
£20,000 per day for Personal current account payments
£100,000.00 per day for Personal savings account customers.
£100,000.00 per transaction for Business customers.
Yes you can apply on behalf of your organisation. We will need you to detail your position within the organisation and provide evidence that you are authorised to apply on behalf of your organisation. Company details will also be requested.
You can ask your bank to provide a counter cheque or bankers draft if you do not have a cheque account. On the draft you need to ensure:
Please ensure that the amount you request is the amount from a valid quotation provided to you by us.
To ensure compliance with the Money Laundering Regulations 2007, Triodos Bank may make an electronic search to independently verify personal identity and address, using the information you supply on your application form. In some instances we may need to ask you for further information or documents.
We are part of the Current Account Switch Service so customers can switch current accounts to Triodos Bank from another UK bank or building society quickly and easily.
We do not currently offer a debit card on our business account ( Social Venture Current account ) the account can be accessed online via internet banking and cheque books are issued with the account. We regularly review the products and services that we offer along with customer feedback to determine and prioritise future enhancements. Business debit cards is a service that we continue to review.
Triodos Bank sources funds from individuals and organisations who share our values, and does not utilise the wholesale money markets. This means a credit rating is not so useful or necessary of us. You can find out more about our financial performance and credit rating in the document below.
The deposit guarantee scheme will pay out any compensation in Euros within 20 working days.
This will need to be converted to sterling by you. The amount you receive in sterling will depend on the currency exchange rate on the date you make the transaction
For a full outline of the scheme please see the Depositor Information Sheet below.
The deposit guarantee scheme guarantees up to € 100,000 per person. The scheme applies per person per licensed bank, regardless of the number of accounts that they hold providing the funds are held in an eligible account.
For eligible joint accounts held in the names of two persons, both account holders can claim compensation. A balance of € 200,000 held in a joint account is therefore covered. You are not covered for funds in both a sole account and a joint account if this exceeds €100,000 per person as a total held with Triodos Bank, unless you qualify for a temporary higher guarantee.
If you have sold your house and have a high balance in your account, there is a temporary increase allowed to the limit you are covered for, the maximum sum guaranteed is €500,000. This is an additional guarantee that applies for a period of three months after the money is deposited.
For a full outline of the scheme please see the Depositor Information Sheet below.
The deposit guarantee scheme will pay out any compensation in Euros. This will need to be converted to sterling by you. The amount you receive in sterling will depend on the currency exchange rate on the date you make the transaction
Yes. It’s the only way we can be sure you fit with our and (more importantly) our savers’ ethics. We do, however, lend to those in the process of converting to organic.
‘Local’ is a difficult area for us to define and monitor. We require all our producers to be organic, but are currently introducing the Soil Association standard for catering businesses – which allows a mix of local and organic foods. We’re unlikely to accept a project purely on the basis of local.
Yes, we do have projects that are part certified. Our general rule of thumb is that more than 70% of the business is organic.
We have now developed a policy for lending to businesses involved in tourism (accommodation providers / campsites / visitor attractions / recreation).
We are pleased to be working in conjunction with the Green Tourism . Green Tourism is the national sustainable tourism certification scheme for the UK, and businesses opting to join Green Tourism are assessed by a qualified grading advisor against a rigorous set of criteria, covering a range of areas, like energy and water efficiency, waste management and biodiversity. Businesses are awarded a business Bronze, Silver or Gold accreditation depending on the outcome of their assessment.
It is a condition of any lending (loan or overdraft) that a business is accredited to a minimum standard of Silver within a specified period of the facility being made available
We would consider a combination of selling alongside holding for long-term rental, or complete hold for rental.
Yes, we see this as part of our commitment to supporting affordable housing projects.
We would look at each proposal on it’s own merits. However the cost of setting up a small loan and taking security may make it uneconomic in some instances.
A property that meets the requirements of code 5 or 6 of the code for sustainable homes (or equivalent).
Only for long-term funding. We don't fund build-and-sell projects.
The sort code for Triodos Bank is: 16-58-10
For foreign payments to a Triodos account the above sort code is not valid. Also mandatory information is needed to ensure a foreign payment reaches your account.
Triodos Bank sources funds from individuals and organisations who share our values, and does not utilise the wholesale money markets. This means a credit rating is not so useful or necessary of us. You can find out more about our financial performance and credit rating in Important information about us, below.
When you input the sort code and account number to make a payment, we will check that the details are valid and that the sort code will accept the type of payment you are trying to make. If we can identify that the sort code or account number are invalid you will receive an error message on the screen.
Please review the account details you have entered. You may wish to contact the payee to confirm their account details.
We take all incidents of fraud or suspected fraud seriously and understand it can be very worrying for our customers. We have systems in place to help monitor and protect against fraud but in some instances you may be concerned about a transaction. If so please contact us as soon as possible. For further information on safeguarding yourself against fraud please see the Take 5 campaign information.
Applying for any Triodos business or charity account involves just a quick call and an online application form - the whole process usually takes around 6-10 weeks, depending on the complexity of the application and whether we need to request further business documents and ID from you. You can help us to open your account faster by responding to any
requests for documents as soon as possible.
To ensure our account is a good fit for your organisation, please take into consideration that we do not offer a debit or credit card on any of our business accounts, nor do we have standard services to access cash. You will have internet banking access to make payments and a chequebook if required.
We’ll ask you a few questions about what you do and how your organisation is set up. Depending on the account you're applying for, we may need to know your:
Calls usually take no more than 10-20 minutes.
After our call, we'll send you a follow-up email with a link to the online application form. You can also request a paper application form if you prefer, but this may extend the processing time.
We take a genuinely responsible approach to business, transparency and using money more consciously.
That’s why we assess organisations applying for our accounts to make sure their practices don't conflict with our ethos.
If you're unsure whether your organisation would fit with our values, give us a call.
You can also check our minimum standards - it lists the non-sustainable products, services and working practices that would exclude an organisation from banking with us.
If your application is successful, we’ll set up your account and send you a welcome pack.
If you’re an existing business customer, please contact your relationship manager to discuss your requirements.
Complete our enquiry form – this tells us about your organisation and borrowing requirements, which helps us establish whether they fits with our minimum criteria. One of our relationship managers will contact you within a few days to discuss next steps and to confirm what information we require if we’re able to progress your application.
Once we’ve received the required information, we’ll assess this and propose the potential terms of a loan. If you accept these, your relationship manager will prepare a formal credit proposal for the bank to consider and they will let you know the outcome as soon as the decision has been made.
If your application is declined, at any stage, you have the right to appeal the decision and for your appeal to be considered at the appropriate level.
If your application is successful, we will carry out identification checks on all signatories to the proposed agreement.
Once all checks have been carried out, we will send you the official facility agreement, which you will need to read, sign and return alongside any other documentation we ask for.
We offer a fully non-advised service and recommend you seek independent legal advice before signing the agreement.
Your facility agreement may include conditions which need to be met before we can transfer funds. This is likely to include arranging a valuation and legal due diligence for any property provided as security.
Your relationship manager will let you know what information is needed and estimated timescales for release of funds. You will need to meet all valuation and legal costs.
Once all pre-drawdown requirements have been satisfied, we will transfer your funds to your requested bank account, after the deduction of any facility arrangement fee, disbursement costs and payment transfer fee.
We recommend you check that you have the necessary secure (SSL) connection with Triodos Bank.
How to check your secure connection with Microsoft Internet Explorer:
1. In the address line, HTTPS should appear instead of HTTP. The "S" stands for secure
2. Select "Properties" from the "File" menu
3. Next to "Connection" it says SSL x.y, where x.y = version number
4. Select "Certificates" for information about the certificate assigned to Triodos Bank (or double-click on the padlock in the browser status bar).
To prevent unauthorised access and viruses being downloaded onto your computer, you should use a firewall and anti-virus software.
A personal firewall is software that protects your computer against abuse from hackers and warns you if someone tries to gain access to your computer.
This type of protection is very important for computers that have a permanent internet connection, e.g. with an (A)DSL (broadband) or cable connection.
Here are some tips for using your firewall and anti-virus software effectively:
Do not save encrypted pages on your hard drive. It is standard practice not to save encrypted pages in your browser. This ensures that other users of the same computer cannot access these pages when you are finished with them. You can check and if necessary change the security setting for your browser. With Microsoft Explorer proceed as follows:
Contact us immediately on 0330 355 0355 (or if abroad on +44 (0)1179 739339) if:
For fraud related queries, we're available 8am-6pm Mon-Fri, and 10am-4pm weekends.
Once you've contacted us we'll ask you for all information you have about the loss or theft and may require you to report it to the police
We also advise you to report it to Action Fraud – the UK’s national fraud and cyber crime reporting centre:
If you are a personal customer and you only hold savings accounts with Triodos - you will have been provided with a username and password for logging into internet banking. If you came to a page which asked for a Digipass number, you were on the ‘Business Banking’ login page. When on the Internet Banking login page, if you click on the ‘Personal Banking’ tab located next to the ‘Business Banking’ tab, you will be asked for your username and password.
If you do not know your internet banking username or password you can reset your internet banking login details.
If you hold a personal current account with Triodos and you havent received a digipass or have lost your digipass please contact us on 0330 355 0355.
If you are a business customer and have requested a Digipass that hasn’t arrived or you have lost a digipass please contact us.
If we are unable to match the information you have entered on our password reset page with the information we hold on record you will need to call our Customer Contact Team on 0330 355 0355 or (+44) 0117 973 9339. We will be able to send a new password to you by post, this will be sent to your registered address. When calling us please have your account number and security details at hand.
If you are trying to log into internet banking for a business account you do not need a username and password but will have a Digipass and PIN. There are separate log in screens for business and personal customers so please ensure that you have clicked on the Business tab after you have clicked the Internet Banking login button.
We're available to take your call between 10:00am-5:00pm on Mondays, 9:00am-5:00pm Tuesday to Friday. At any other time you can request a call back using our automated system. We will do our best to call you back at the time requested but can’t guarantee that it will be at the exact time requested.
As an online bank, we don't provide counter banking services from our offices, but we're always pleased to meet with our business customers. You can arrange a visit through your relationship manager.