How can we help?
Help and support for businesses and charities
Help and support for businesses and charities
No. In addition to capital raising services we also:
We do not provide regulated investment advice.
For card related queries, we're available 24/7. For other fraud related queries, we're available 8am-6pm Mon-Fri, and 10am-4pm weekends.
2. Once you've contacted us:
3. Once you’ve let us know, you can also report it to Action Fraud – the UK’s national fraud and cyber crime reporting centre:
If your card or security details are used to make a payment or transfer without your permission, we will refund the full amount of the payment as soon as is operationally possible. This includes repayment of any interest or charges incurred as a result of the payment. However, you must notify us as soon as possible and no later than 13 months after the debit date. After this time we will not be able to issue a refund.
You may have to pay up to £50 if:
• Your card is used after being lost or stolen
• You fail to keep your security details safe
You may be responsible for money taken from your account up until the point you report it to us, if you:
• Don’t keep your card or security details secure as outlined above
• Don’t tell us as soon as possible that your card is lost or stolen
• Share your card, digipass or security details with a third party
You will not be responsible if you’re unable to notify us because our phone lines are unexpectedly unavailable or closed, as long as you call us when our lines open the next day.
In 2010, the United States (US) Treasury announced the Foreign Account Tax Compliance Act (FATCA). It is intended to prevent tax evasion by US citizens, residents and organisations through the use of offshore accounts and is a key change for international information exchange policy. Under FATCA, Financial Institutions must comply with a number of obligations, including reporting on accounts held by US persons, including organisations.
A number of governments, including the UK, have signed agreements to exchange data with the US. Triodos Bank must check customer records and accounts to identify US account holders and report information on them. To do this we introduced new procedures from 1 July 2014.
For more information please visit www.irs.gov or speak to your tax advisor.
Do not respond to any email that asks you for information about your internet banking log in details. If you have received a suspicious email, do not respond and call our Contact Team as soon as you can during our opening hours on 0330 355 0355 to check if it is a genuine email.
Our Contact Team is available 8am-6pm Monday-Friday, and 10am-4pm on weekends for fraud related enquiries only.
Outside of these hours you can request a call back using our automated system. Our Contact Team will call you back as close to the time you request as is operational possible. Alternatively please email us at firstname.lastname@example.org from the registered email address we hold for you and mark it urgent in the subject line.
If you suspect that your username and password have been lost or stolen please contact us as soon as possible . You can request a password reset letter on our website at any time. This will cancel the old password to prevent access to your account by internet banking using the old password.
To report your card lost or stolen please call us on 0330 355 0355 to speak to our 24/7 card services department. Unfortunately we do not have a facility to offer emergency cash in the instance where your card has been lost or stolen. A new debit card should arrive within five working days.
We may consider a request for a buy to let, but there would need to be a strong social aspect and the properties would need to be built or refurbished to the highest possible eco standards.
If someone accesses your business account without your authorisation, we’ll refund the full amount of money taken from your account, as long as you:
• have not given someone else your security details (including your card or Digipass PIN)
• have not caused the loss, by use of an account aggregation service (i.e. a service provided by another company that allows you to view all of your bank details on a single website)
• have not sent us incorrect payment instructions
• have used reasonable care when using internet banking (e.g. logging out at the end of each internet banking session and not leaving your computer unattended while logged in)
• inform us as soon as possible of any security breach or potential breach
• have not acted fraudulently
• have taken all reasonable precautions to safeguard your personal and financial details. Read our terms and conditions below for more
Phishing is a common type of internet fraud. Phishing emails are designed to appear as though they are from a legitimate source, but intend to steal personal information that can be used to access your account.
Do not respond to any email that asks for any information in relation to your internet banking log in details. If you have received a suspicious email, do not respond and call us if you need any further information.
Our Contact Team are available from 8am-6pm Monday-Friday, and 10am-4pm on weekends for fraud-related enquiries only. Outside of these hours you can request a call back using our automated system. Our Contact Team will call you back as close to the time you request as is operational possible. Alternatively please email us at email@example.com from the registered email address we hold for you and mark it urgent in the subject line.
Our Edinburgh office is a base for our business banking team in Scotland. We are pleased to meet with business customers who have a pre-arranged appointment. Please contact your relationship manager for details.
50 Frederick Street
Like all other European banks, we are part of an ongoing process of discussion with the regulators about the potential implications of Brexit. We want to continue to support sustainable banking in the UK and individuals who want to embrace a more conscious approach to banking and finance.
As per the request of the Prudential Regulatory Authority (PRA) all European Banks active in the UK are preparing a scenario which assumes the most adverse outcome of the Brexit negotiations, a so-called hard Brexit.
Triodos Bank currently operates on a so-called passport regime. This means that the banking licence issued and supervised by the Dutch Central Bank (De Nederlandsche Bank) is valid and recognised by the financial supervisors in other countries in the European Union. As the UK prepares to leave the EU, this passport arrangement will no longer apply for the UK banking activities of Triodos Bank.
In developing future scenarios, Triodos Bank focused on options that would provide the best conditions for our operating model, governance, financial performance and strategic growth opportunities. After discussion with the PRA and careful consideration of the options available, we have agreed that the only possible way forward is to prepare for a different legal structure, a subsidiary, to ensure we can continue to operate in the UK and serve our customers in the way that we have been doing.Deposit guarantee scheme and investor compensation scheme
Our personal customers and eligible organisations can rest assured that their money is still protected by the Dutch Guarantee Scheme, as before. Likewise eligible investors are still covered by the Dutch Investor Compensation Scheme. Under the subsidiary arrangement we would move to cover from the UK Financial Services Compensation Scheme. We will notify all customers of such changes at the appropriate time.The Deposit Guarantee Scheme guarantees up to €100,000 per person and the Investor Compensation Scheme up to €20,000 per person. Learn more information about the two schemes.Impact on lending and other business banking customers
At this stage it is impossible to predict how the result of the referendum will impact upon the sectors we lend to and our business banking customers. There is however likely to be a period of volatility across the whole of the UK economy, including the sectors in which we are active. We will continue to support our customers and the sustainable sectors we lend to, and work to understand how any implications emerging from leaving the EU affect our customers as they arise.
£20,000 per day for Personal current account payments
£100,000.00 per day for Personal savings account customers.
£100,000.00 per transaction for Business customers.
No. As you are buying a direct asset in Triodos Bank your investment in Depository Receipts is not covered by any investment or deposit guarantee scheme.
The minimum investment is one Depository Receipt; there is no maximum investment although no one person or organisation can hold more than 10% of the whole Depository Receipt holding in Triodos Bank at any one time.
Applications for Depository Receipts are currently only made by post, there is no online application form.
Yes you can apply on behalf of your organisation. We will need you to detail your position within the organisation and provide evidence that you are authorised to apply on behalf of your organisation. Company details will also be requested.
You can ask your bank to provide a counter cheque or bankers draft if you do not have a cheque account. On the draft you need to ensure:
Please ensure that the amount you request is the amount from a valid quotation provided to you by us.
If you tell us we’ve made a payment you’ve instructed us to make incorrectly (for example, we send it to the wrong account or for the wrong amount) we will refund you unless:
• The payment instruction you gave us was not correct. In this case, we will make reasonable efforts to recover your money but we may charge you a fee for doing so
• We can show that the payment reached the account it was supposed to be sent to in accordance with your instructions.
We undertake monitoring on customer accounts and transactions to identify suspicious activity that could potentially be fraudulent. If we identify suspicious activity on any of your accounts, we will contact you to verify whether it is genuine. We may delay or decline transactions, or block your account until we can confirm the authenticity of requests received. When we contact you, we will ask you security questions but these will not include any information about your internet banking log in details. If you receive a call claiming to be someone from Triodos Bank and you are suspicious call us back on 0330 355 0355 and our Contact Team will be able to confirm if it was a genuine call.
To ensure compliance with the Money Laundering Regulations 2007, Triodos Bank may make an electronic search to independently verify personal identity and address, using the information you supply on your application form. In some instances we may need to ask you for further information or documents.
Yes, you can choose to receive dividends paid in cash or reinvested as further Depository Receipts (stock dividend).
We write to Depository Receipt holders who currently elect to receive cash dividends in May each year to give them the opportunity to elect to receive a stock dividend.
You can also download a Stock Dividend Scheme Mandate below.
Triodos Bank is a values driven pioneering bank, in terms of our mission and what we do. To help you understand our protection of the values better, this is a brief explanation of the Bank’s ownership structure.
Triodos Bank believes that it is crucial that its mission and independence is protected. So all the Bank’s ordinary shares (‘Shares’) are held in a special trust called the Foundation for the Administration of Triodos Bank Shares, or SAAT to use its Dutch abbreviation.
Depository Receipts represent shares in Triodos Bank. SAAT issues these Depository Receipts for Triodos Bank Shares to the public and institutions. If you choose to invest you will own Depository Receipts representing Shares issued by SAAT.
As well as issuing them, SAAT exercises all of the voting rights for Triodos Bank Shares. Triodos Bank Depository Receipts are not listed on any stock exchange.
Depository Receipts give you voting rights in the Meeting of Depository Receipts Holders. Depository Receipts do not give you any voting rights in the Annual General Meeting of shareholders but they do give you the rights to receive dividend payments subject to the performance of the bank.
The table below shows the DR price in euro since 16 Feb 2009.Date Value 16-Feb-09 70,00€ 27-Feb-09 72,00€ 18-May-09 70,00€ 18-Jun-09 71,00€ 01-Mar-10 72,00€ 27-Apr-10 73,00€ 25-May-10 71,00€ 27-Aug-10 72,00€ 16-Nov-10 73,00€ 14-Apr-11 74,00€ 25-May-11 72,00€ 17-Aug-11 73,00€ 23-Nov-11 74,00€ 29-Feb-12 75,00€ 30-May-12 74,00€ 26-Nov-12 75,00€ 14-Feb-13 76,00€ 23-Apr-13 77,00€ 23-May-13 75,00€ 08-Jul-13 76,00€ 15-Nov-13 77,00€ 20-Dec-13 76,00€ 21-Jan-14 77,00€ 24-Mar-14 78,00€ 28-May-14 76,00€ 25-Aug-14 77,00€ 12-Dec-14 78,00€ 16-Feb-15 79,00€ 20-Apr-15 80,00€ 30-Jun-15 79,00€ 15-Sept-15 80,00€ 31-Jan-16 81,00€ 29-Feb-16 81,00€ 31-Mar-16 82,00€ 30-Apr-16 82,00€ 31-May-16 80,00€ 30-Jun-17 80,00€ 31-Jul-16 81,00€ 31-Aug-16 81,00€ 30-Sept-16 81,00€ 31-Oct-16 82,00€ 30-Nov-16 82,00€ 31-Dec-16 82,00€ 31-Jan-17 82,00€ 28-Feb-17 82,00€ 31-Mar-17 82,00€ 30-Apr-17 83,00€
Past performance is not a reliable indicator of future results. Depository Receipts are denominated in Euro, and dividends are paid in Euro. The return on investments you make in Sterling is therefore also subject to movements in the exchange rate between Euro and GB pounds.
No. This allows us to commit more money to ethical organisations that help people and the environment.
We are part of the Current Account Switch Service so customers can switch current accounts to Triodos Bank from another UK bank or building society quickly and easily.
No. The UK offering is a sterling offering only and Depository Receipts purchased in the UK can only be purchased in pounds sterling.
We do not currently offer a debit card on our business account ( Social Venture Current account ) the account can be accessed online via internet banking and cheque books are issued with the account. We regularly review the products and services that we offer along with customer feedback to determine and prioritise future enhancements. Business debit cards is a service that we continue to review.
Triodos Bank sources funds from individuals and organisations who share our values, and does not utilise the wholesale money markets. This means a credit rating is not so useful or necessary of us. You can find out more about our financial performance and credit rating in the document below.
The deposit guarantee scheme will pay out any compensation in Euros within 20 working days.
This will need to be converted to sterling by you. The amount you receive in sterling will depend on the currency exchange rate on the date you make the transaction
For a full outline of the scheme please see the Depositor Information Sheet below.
As an online bank, we don't provide counter banking services from our offices, but we're always pleased to meet with our business customers. You can arrange a visit through your relationship manager.