How can we help?
Help and support for businesses and charities
FAQs
No. In addition to capital raising services we also:
- Help charities bid for competitively tendered payment-by-results contracts, help structure the investment required to fund those contracts (often through a social impact bond model) and then help raise that investment from social investors
- Undertake company valuation services
- Provide due diligence services – for example, a social investor may ask us to appraise the risks attached to a prospective investment opportunity prior to making any such investment:
- Impairment reviews – for example, a charitable trust or foundation that holds several social investments may ask us to appraise the carrying value of those investments to see if there is any evidence of impairment
- Advise charities and mission-aligned “for profit” businesses on management buyouts and other forms of acquisitions, mergers and disposals
We do not provide regulated investment advice.
In 2010, the United States (US) Treasury announced the Foreign Account Tax Compliance Act (FATCA). It is intended to prevent tax evasion by US citizens, residents and organisations through the use of offshore accounts and is a key change for international information exchange policy. Under FATCA, Financial Institutions must comply with a number of obligations, including reporting on accounts held by US persons, including organisations.
A number of governments, including the UK, have signed agreements to exchange data with the US. Triodos Bank must check customer records and accounts to identify US account holders and report information on them. To do this we introduced new procedures from 1 July 2014.
For more information please visit www.irs.gov or speak to your tax advisor.
Do not respond to any email that asks you for information about your internet banking log in details. If you have received a suspicious email, do not respond and call our Contact Team as soon as you can during our opening hours on 0330 355 0355 to check if it is a genuine email.
Our Contact Team is available 8am-6pm Monday-Friday, and 10am-4pm on weekends for fraud related enquiries only.
Outside of these hours you can request a call back using our automated system. Our Contact Team will call you back as close to the time you request as is operational possible. Alternatively please email us at contact@triodos.co.uk from the registered email address we hold for you and mark it urgent in the subject line.
If someone accesses your business account without your authorisation, we’ll refund the full amount of money taken from your account, as long as you:
• have not given someone else your security details (including your card or Digipass PIN)
• have not caused the loss, by use of an account aggregation service (i.e. a service provided by another company that allows you to view all of your bank details on a single website)
• have not sent us incorrect payment instructions
• have used reasonable care when using internet banking (e.g. logging out at the end of each internet banking session and not leaving your computer unattended while logged in)
• inform us as soon as possible of any security breach or potential breach
• have not acted fraudulently
• have taken all reasonable precautions to safeguard your personal and financial details. Read our terms and conditions below for more
If you'd like to write to us, you can do so freepost at:
Freepost TRIODOS BANK
Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.
For first class mail, you can post in the normal way to:
Triodos Bank
Deanery Road
Bristol
BS1 5AS
As an online bank, we don't provide counter banking services, but we're always pleased to meet with our business customers - simply make an appointment with your relationship manager.
Our regional business banking offices can be found at:
Triodos Bank
5 Old Bailey
London
EC4M 7BA
Triodos Bank
50 Frederick Street
Edinburgh
EH2 1EX
We may consider a request for a buy to let, but there would need to be a strong social aspect and the properties would need to be built or refurbished to the highest possible eco standards.
Phishing is a common type of internet fraud. Phishing emails are designed to appear as though they are from a legitimate source, but intend to steal personal information that can be used to access your account.
Do not respond to any email that asks for any information in relation to your internet banking log in details. If you have received a suspicious email, do not respond and call us if you need any further information.
Our Contact Team are available from 8am-6pm Monday-Friday, and 10am-4pm on weekends for fraud-related enquiries only. Outside of these hours you can request a call back using our automated system. Our Contact Team will call you back as close to the time you request as is operational possible. Alternatively please email us at contact@triodos.co.uk from the registered email address we hold for you and mark it urgent in the subject line.
Our Edinburgh office is a base for our business banking team in Scotland. We are pleased to meet with business customers who have a pre-arranged appointment. Please contact your relationship manager for details.
Triodos Bank
50 Frederick Street
Edinburgh
EH2 1EX
Like all other European banks, we are part of an ongoing process of discussion with the regulators about the potential implications of Brexit. We want to continue to support sustainable banking in the UK and individuals who want to embrace a more conscious approach to banking and finance.
As per the request of the Prudential Regulatory Authority (PRA) all European Banks active in the UK are preparing a scenario which assumes the most adverse outcome of the Brexit negotiations, a so-called hard Brexit.
Triodos Bank currently operates on a so-called passport regime. This means that the banking licence issued and supervised by the Dutch Central Bank (De Nederlandsche Bank) is valid and recognised by the financial supervisors in other countries in the European Union. As the UK prepares to leave the EU, this passport arrangement will no longer apply for the UK banking activities of Triodos Bank.
In developing future scenarios, Triodos Bank focused on options that would provide the best conditions for our operating model, governance, financial performance and strategic growth opportunities. After discussion with the PRA and careful consideration of the options available, we have agreed that the only possible way forward is to prepare for a different legal structure, a subsidiary, to ensure we can continue to operate in the UK and serve our customers in the way that we have been doing.
Deposit guarantee scheme and investor compensation schemeOur personal customers and eligible organisations can rest assured that their money is still protected by the Dutch Guarantee Scheme, as before. Likewise eligible investors are still covered by the Dutch Investor Compensation Scheme. Under the subsidiary arrangement we would move to cover from the UK Financial Services Compensation Scheme. We will notify all customers of such changes at the appropriate time.The Deposit Guarantee Scheme guarantees up to €100,000 per person and the Investor Compensation Scheme up to €20,000 per person. Learn more information about the two schemes.
Impact on lending and other business banking customersAt this stage it is impossible to predict how the result of the referendum will impact upon the sectors we lend to and our business banking customers. There is however likely to be a period of volatility across the whole of the UK economy, including the sectors in which we are active. We will continue to support our customers and the sustainable sectors we lend to, and work to understand how any implications emerging from leaving the EU affect our customers as they arise.
Yes, Triodos Bank is registered with the Lending Standards Board and adheres to the Standards of Lending Practice.
This voluntary code of practice sets standards for financial institutions to follow when they are dealing with their personal and small business customers in the United Kingdom. It provides valuable protection for customers and explains how firms are expected to deal with them day-to-day and in times of financial difficulties.
For more information, you can read about our commitment to business and charity customers, and learn more about the Standards of Lending Practice on the Lending Standards Board website.
You can call us on 0330 3550 355.
(From abroad: +44 117 973 9339)
We're open 8am-6pm Monday-Friday.
At any other time you can request a call back using our automated system. We will do our best to call you back at the time requested but sometimes this may not be possible.
Lost or stolen card? Report it to us on the number above immediately - our card services team is here for you 24/7.
£20,000 per day for Personal current account payments
£100,000.00 per day for Personal savings account customers.
£100,000.00 per transaction for Business customers.
Yes you can apply on behalf of your organisation. We will need you to detail your position within the organisation and provide evidence that you are authorised to apply on behalf of your organisation. Company details will also be requested.
You can ask your bank to provide a counter cheque or bankers draft if you do not have a cheque account. On the draft you need to ensure:
- You write your name and address on the back of the draft or cheque.
- To ask the bank / building society to endorse on the reverse of the draft or cheque the full name and account number of the person whose account is being debited, and to stamp the endorsement.
Please ensure that the amount you request is the amount from a valid quotation provided to you by us.
If you tell us we’ve made a payment you’ve instructed us to make incorrectly (for example, we send it to the wrong account or for the wrong amount) we will refund you unless:
• The payment instruction you gave us was not correct. In this case, we will make reasonable efforts to recover your money but we may charge you a fee for doing so
• We can show that the payment reached the account it was supposed to be sent to in accordance with your instructions.
We undertake monitoring on customer accounts and transactions to identify suspicious activity that could potentially be fraudulent. If we identify suspicious activity on any of your accounts, we will contact you to verify whether it is genuine. We may delay or decline transactions, or block your account until we can confirm the authenticity of requests received. When we contact you, we will ask you security questions but these will not include any information about your internet banking log in details. If you receive a call claiming to be someone from Triodos Bank and you are suspicious call us back on 0330 355 0355 and our Contact Team will be able to confirm if it was a genuine call.
To ensure compliance with the Money Laundering Regulations 2007, Triodos Bank may make an electronic search to independently verify personal identity and address, using the information you supply on your application form. In some instances we may need to ask you for further information or documents.
No. This allows us to commit more money to ethical organisations that help people and the environment.
We are part of the Current Account Switch Service so customers can switch current accounts to Triodos Bank from another UK bank or building society quickly and easily.
No. The UK offering is a sterling offering only and Depository Receipts purchased in the UK can only be purchased in pounds sterling.
We do not currently offer a debit card on our business account ( Social Venture Current account ) the account can be accessed online via internet banking and cheque books are issued with the account. We regularly review the products and services that we offer along with customer feedback to determine and prioritise future enhancements. Business debit cards is a service that we continue to review.
Triodos Bank sources funds from individuals and organisations who share our values, and does not utilise the wholesale money markets. This means a credit rating is not so useful or necessary of us. You can find out more about our financial performance and credit rating in the document below.
The deposit guarantee scheme will pay out any compensation in Euros within 20 working days.
This will need to be converted to sterling by you. The amount you receive in sterling will depend on the currency exchange rate on the date you make the transaction
For a full outline of the scheme please see the Depositor Information Sheet below.
The deposit guarantee scheme guarantees up to € 100,000 per person. The scheme applies per person per licensed bank, regardless of the number of accounts that they hold providing the funds are held in an eligible account.
For eligible joint accounts held in the names of two persons, both account holders can claim compensation. A balance of € 200,000 held in a joint account is therefore covered. You are not covered for funds in both a sole account and a joint account if this exceeds €100,000 per person as a total held with Triodos Bank, unless you qualify for a temporary higher guarantee.
If you have sold your house and have a high balance in your account, there is a temporary increase allowed to the limit you are covered for, the maximum sum guaranteed is €500,000. This is an additional guarantee that applies for a period of three months after the money is deposited.
For a full outline of the scheme please see the Depositor Information Sheet below.
The deposit guarantee scheme will pay out any compensation in Euros. This will need to be converted to sterling by you. The amount you receive in sterling will depend on the currency exchange rate on the date you make the transaction
In 2011, a Multilateral Convention on tax cooperation designed to tackle tax evasion and avoidance was signed by a number of countries including the UK. Under this agreement, Financial Institutions within signatory countries are obliged to exchange data relating to accounts held by tax residents of the other signatory countries.
Triodos Bank must check customer records and accounts to identify customers who are tax resident in the other signatory countries and report information on them. To do this we introduced new procedures from 1 January 2016.
For more information please visit www.oecd.org/tax/exchange-of-tax-information/ or speak to your tax advisor.
Yes. It’s the only way we can be sure you fit with our and (more importantly) our savers’ ethics. We do, however, lend to those in the process of converting to organic.
‘Local’ is a difficult area for us to define and monitor. We require all our producers to be organic, but are currently introducing the Soil Association standard for catering businesses – which allows a mix of local and organic foods. We’re unlikely to accept a project purely on the basis of local.
Yes, we do have projects that are part certified. Our general rule of thumb is that more than 70% of the business is organic.
We have now developed a policy for lending to businesses involved in tourism (accommodation providers / campsites / visitor attractions / recreation).
We are pleased to be working in conjunction with the Green Tourism . Green Tourism is the national sustainable tourism certification scheme for the UK, and businesses opting to join Green Tourism are assessed by a qualified grading advisor against a rigorous set of criteria, covering a range of areas, like energy and water efficiency, waste management and biodiversity. Businesses are awarded a business Bronze, Silver or Gold accreditation depending on the outcome of their assessment.
It is a condition of any lending (loan or overdraft) that a business is accredited to a minimum standard of Silver within a specified period of the facility being made available
We would consider a combination of selling alongside holding for long-term rental, or complete hold for rental.
Documents
- Our commitment to our business and charity customers74 KB, PDF
- Depositor Information Sheet25 KB, PDF
- Business banking interest rates67 KB, PDF
- Business Banking change of account operator form91 KB, PDF
- Business banking tariff of charges43 KB, PDF
- Terms and Conditions for businesses and charities109 KB, PDF
- Appropriateness Assessment for Depository Receipts109 KB, PDF
- Appropriateness Assessment for Depository Receipts - for organisations100 KB, PDF
- Triodos Bank Minimum Standards71 KB, PDF
- The Foundation event space application form86 KB, PDF
- Withdrawal request form29 KB, PDF
- The Foundation event space rate card57 KB, PDF
- Important information about us735 KB, PDF
- Internet banking application form for businesses and charities51 KB, PDF
Contact us
We're open 8am-6pm Monday-Friday. At any other time you can request a call back using our automated system. We will do our best to call you back at the time requested but sometimes this may not be possible.
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Our regional offices
As an online bank, we don't provide counter banking services from our offices, but we're always pleased to meet with our business customers. You can arrange a visit through your relationship manager.