How can we help?
Help and support for businesses and charities
Help and support for businesses and charities
(From abroad: +44 117 973 9339)
We're open 8am-6pm Monday-Friday.
At any other time you can request a call back using our automated system. We will do our best to call you back at the time requested but sometimes this may not be possible.
Lost or stolen card? Contact us to report it immediately - our card services team is here for you 24/7.
No. In addition to capital raising services we also:
We do not provide regulated investment advice.
In 2010, the United States (US) Treasury announced the Foreign Account Tax Compliance Act (FATCA). It is intended to prevent tax evasion by US citizens, residents and organisations through the use of offshore accounts and is a key change for international information exchange policy. Under FATCA, Financial Institutions must comply with a number of obligations, including reporting on accounts held by US persons, including organisations.
A number of governments, including the UK, have signed agreements to exchange data with the US. Triodos Bank must check customer records and accounts to identify US account holders and report information on them. To do this we introduced new procedures from 1 July 2014.
For more information please visit www.irs.gov or speak to your tax advisor.
If you would like buy more Depository Receipts you first need to complete an Appropriateness Assessment, as due to the complex nature of Depository Receipts you must complete an Appropriateness Assessment each time you apply.
The form can be downloaded below.
If you can't print out a declaration, please call us on 0330 355 0355 and we'll send you one.
You can choose to receive dividends paid by Triodos Bank as either cash or additional Depository Receipts.
You can opt to receive cash dividends by electronic payment straight into your bank account. To do this you need to tick the ‘I would like to receive dividends as cash’ box under the Dividend Payments section on the application form.
You can elect to receive dividends as additional Depository Receipts by participating in our Stock Dividend Scheme. To do this you need to tick the ‘I would like to participate in the Stock Dividend Scheme’ box under the Dividend Payments section on the application form.
You can change how you wish to receive dividends at any time. To change your dividend election from cash to additional Depository Receipts you need to complete a Stock Dividend Scheme Mandate. To change your dividend election from additional Depository Receipts to cash please send us a written instruction. Please send your dividend instruction to our freepost address (please note this is treated as second class post):
Freepost TRIODOS BANK
Or post as usual in a stamped addressed envelope to:
There is no guarantee that a dividend will be paid every year or that the dividend amount will increase year on year.
We offer two Socially Responsible Investment (SRI) funds the Triodos Sustainable Equity and Pioneer funds. Both funds are available in two different share classes, distribution and capitalisation.
The minimum initial investment per SRI Fund is £1,000, and the minimum top up amount is £500 per fund.
The minimum holding amount is £500 per share class, this means that your initial investment must be at least £1,000 per SRI Fund and £500 per share class. In addition to this, you are not able to sell part of your holding and leave a positive balance of below £500, and you will either need to sell your entire holding in that share class or if applicable a smaller amount.
In 2011, a Multilateral Convention on tax cooperation designed to tackle tax evasion and avoidance was signed by a number of countries including the UK. Under this agreement, Financial Institutions within signatory countries are obliged to exchange data relating to accounts held by tax residents of the other signatory countries.
Triodos Bank must check customer records and accounts to identify customers who are tax resident in the other signatory countries and report information on them. To do this we introduced new procedures from 1 January 2016.
For more information please visit www.oecd.org/tax/exchange-of-tax-information/ or speak to your tax advisor.
Historically, smaller challenger banks such as Triodos had no option but to utilise one of the “big four” banks (RBS, Lloyds, HSBC and Barclays) for payment clearing services.
So it is not unusual to see banks of Triodos’ size (or indeed some far bigger organisations) still utilising the “big four” clearing banks.
However, there is currently a real drive by the government, via the Payments Systems Regulator, to promote competition in the banking sector and to encourage innovation in payment systems.
This has resulted in a wider choice of clearing options (including alternative providers and/or direct clearing) now available to challenger banks.
While changing our clearing arrangements would be a very large undertaking we will continue to review the options in the future, remaining conscious of maintaining a high quality of service for all our customers.
Do not respond to any email that asks you for information about your internet banking log in details. If you have received a suspicious email, do not respond and call our Contact Team as soon as you can during our opening hours on 0330 355 0355 to check if it is a genuine email.
Our Contact Team is available 8am-6pm Monday-Friday, and 10am-4pm on weekends for fraud related enquiries only.
Outside of these hours you can request a call back using our automated system. Our Contact Team will call you back as close to the time you request as is operational possible. Alternatively please email us at email@example.com from the registered email address we hold for you and mark it urgent in the subject line.
The UK Branch of Triodos Bank is only registered to sell Depository Receipts to UK residents and UK domiciled organisations, whose beneficial owners and associated parties are also UK residents.
However, Triodos Bank has branches across Europe, so please contact your local Triodos branch to enquire about applying for Depository Receipts.
Depository Receipts are traded in euros and dividends, if paid, are in euros. Your total return is therefore subject to the euro-sterling exchange rate. This may adversely affect the sterling value of any investment in Triodos Bank or the amount of dividends you receive.
If someone accesses your business account without your authorisation, we’ll refund the full amount of money taken from your account, as long as you:
• have not given someone else your security details (including your card or Digipass PIN)
• have not caused the loss, by use of an account aggregation service (i.e. a service provided by another company that allows you to view all of your bank details on a single website)
• have not sent us incorrect payment instructions
• have used reasonable care when using internet banking (e.g. logging out at the end of each internet banking session and not leaving your computer unattended while logged in)
• inform us as soon as possible of any security breach or potential breach
• have not acted fraudulently
• have taken all reasonable precautions to safeguard your personal and financial details. Read our terms and conditions below for more
If you'd like to write to us, you can do so freepost at:
Freepost TRIODOS BANK
Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.
For first class mail, you can post in the normal way to:
As an online bank, we don't provide counter banking services, but we're always pleased to meet with our business customers - simply make an appointment with your relationship manager.
Our regional business banking offices can be found at:
5 Old Bailey
50 Frederick Street
No. This allows us to commit more money to ethical organisations that help people and the environment.
We may consider a request for a buy to let, but there would need to be a strong social aspect and the properties would need to be built or refurbished to the highest possible eco standards.
Phishing is a common type of internet fraud. Phishing emails are designed to appear as though they are from a legitimate source, but intend to steal personal information that can be used to access your account.
Do not respond to any email that asks for any information in relation to your internet banking log in details. If you have received a suspicious email, do not respond and call us if you need any further information.
Our Contact Team are available from 8am-6pm Monday-Friday, and 10am-4pm on weekends for fraud-related enquiries only. Outside of these hours you can request a call back using our automated system. Our Contact Team will call you back as close to the time you request as is operational possible. Alternatively please email us at firstname.lastname@example.org from the registered email address we hold for you and mark it urgent in the subject line.
Our Edinburgh office is a base for our business banking team in Scotland. We are pleased to meet with business customers who have a pre-arranged appointment. Please contact your relationship manager for details.
50 Frederick Street
Like all other European banks, we are part of an ongoing process of discussion with the regulators about the potential implications of Brexit. We want to continue to support sustainable banking in the UK and individuals who want to embrace a more conscious approach to banking and finance.
As per the request of the Prudential Regulatory Authority (PRA) all European Banks active in the UK are preparing a scenario which assumes the most adverse outcome of the Brexit negotiations, a so-called hard Brexit.
Triodos Bank currently operates on a so-called passport regime. This means that the banking licence issued and supervised by the Dutch Central Bank (De Nederlandsche Bank) is valid and recognised by the financial supervisors in other countries in the European Union. As the UK prepares to leave the EU, this passport arrangement will no longer apply for the UK banking activities of Triodos Bank.
In developing future scenarios, Triodos Bank focused on options that would provide the best conditions for our operating model, governance, financial performance and strategic growth opportunities. After discussion with the PRA and careful consideration of the options available, we have agreed that the only possible way forward is to prepare for a different legal structure, a subsidiary, to ensure we can continue to operate in the UK and serve our customers in the way that we have been doing.Deposit guarantee scheme and investor compensation scheme
Our personal customers and eligible organisations can rest assured that their money is still protected by the Dutch Guarantee Scheme, as before. Likewise eligible investors are still covered by the Dutch Investor Compensation Scheme. Under the subsidiary arrangement we would move to cover from the UK Financial Services Compensation Scheme. We will notify all customers of such changes at the appropriate time.The Deposit Guarantee Scheme guarantees up to €100,000 per person and the Investor Compensation Scheme up to €20,000 per person. Learn more information about the two schemes.Impact on lending and other business banking customers
At this stage it is impossible to predict how the result of the referendum will impact upon the sectors we lend to and our business banking customers. There is however likely to be a period of volatility across the whole of the UK economy, including the sectors in which we are active. We will continue to support our customers and the sustainable sectors we lend to, and work to understand how any implications emerging from leaving the EU affect our customers as they arise.
You will receive a contract note in the post to confirm your Depository Receipts have been purchased. Depository Receipts trade on a weekly basis and we submit all applications to buy and sell every Tuesday to our head office in the Netherlands. Trades are then confirmed by our head office in on Wednesday, with contract notes confirming the price and trade date sent the business day after the trade has completed, which is typically each Monday or the next business day in the case of a bank holiday.
In order to complete your application form, please contact us on 0330 355 0355 so that we can provide you with the current British Pounds (GBP) price for Depository Receipts and confirm the total amount payable for the number of Depository Receipt’s you wish to buy.
Depository Receipts are priced in euros, and the euro price for Depository Receipts is set by our head office in the Netherlands each Tuesday. Triodos Bank UK convert the euro Depository Receipt price into GBP daily, using the prevailing exchange rate published on www.XE.com.
When deciding if Depository Receipts are right for you, it is important that you understand the risks associated with investing in Depository Receipts. An overview of the specific risks can be found in the DR Important Information document, and a comprehensive list can be found in the Prospectus, both documents can be downloaded below.
Please send completed application forms to our freepost address (please note this is treated as second class post):
Freepost TRIODOS BANK
Or you can post as usual in a stamped addressed envelope to:
A GBP Depository Request quote is valid for 14 calendar days and your application needs to be received within this time or you will need to request an up to date quote. However, should the price of Depository Receipts change or the euro-GBP exchange rate fluctuate significantly within this 14 day period, we reserve the right to issue you with a new price.
If this happens we will buy as many whole Depository Receipts as possible, and refund any difference to the account the payment came from.
Please note that we are unable to accept applications where there is no valid quote so please contact us before you send us your application.
If you would like to sell your Depository Receipts please contact us to request a seller’s declaration form, you will need to complete and return this to us.
Depository Receipts trade on a weekly basis and we submit all applications to buy and sell every Tuesday to our head office in the Netherlands. Trades are then confirmed by our head office on Wednesday, with contract notes confirming the price and trade date sent the business day after the trade has completed, which is typically each Monday or the next business day in the case of a bank holiday. We charge 0.5% with a minimum charge of £5 to buy and sell Depository Receipts.
Depository Receipts represent shares in Triodos Bank and are designed to protect the mission and independence of Triodos Bank.
Triodos Bank believes that it is crucial that its mission and independence is protected so all of Triodos Bank’s ordinary shares are held in a special trust called the Foundation for the Administration of Triodos Bank Shares, or SAAT to use its Dutch abbreviation.
To finance the shares, the Foundation or SAAT issue Depository Receipts. Both Triodos Bank’s ordinary shares and Depository Receipts are not listed on a stock exchange.
Depository Receipt holders are entitled to the economic rights associated with these shares, such as the right to any dividends that may be paid. However, Depository Receipt holders are not entitled to vote at the General Meeting and these rights are vested with SAAT to protect Triodos Bank’s mission and independence.
Triodos Bank and SAAT are keen to engage with Depository Receipt holders, and holders will receive periodic invitations to attend meetings with the senior management team of Triodos Bank and members of SAAT. Depository Receipts holders are also invited to attend and vote at the meeting of Depository Receipt holders which is held in conjunction with our Annual General Meeting in the Netherlands. Triodos Bank UK also hold an annual meeting at which we run a sperate meeting for our Depository Receipt holders to provide an update on the UK Branch and provide holders with an opportunity to meet our senior management team and discuss any questions they may have.
Yes, Triodos Bank is registered with the Lending Standards Board and adheres to the Standards of Lending Practice.
This voluntary code of practice sets standards for financial institutions to follow when they are dealing with their personal and small business customers in the United Kingdom. It provides valuable protection for customers and explains how firms are expected to deal with them day-to-day and in times of financial difficulties.
No. The UK offering is a sterling offering only and Depository Receipts purchased in the UK can only be purchased in pounds sterling.
£20,000 per day for Personal current account payments
£100,000.00 per day for Personal savings account customers.
£100,000.00 per transaction for Business customers.
Yes you can apply on behalf of your organisation. We will need you to detail your position within the organisation and provide evidence that you are authorised to apply on behalf of your organisation. Company details will also be requested.
You can ask your bank to provide a counter cheque or bankers draft if you do not have a cheque account. On the draft you need to ensure:
Please ensure that the amount you request is the amount from a valid quotation provided to you by us.
If you tell us we’ve made a payment you’ve instructed us to make incorrectly (for example, we send it to the wrong account or for the wrong amount) we will refund you unless:
• The payment instruction you gave us was not correct. In this case, we will make reasonable efforts to recover your money but we may charge you a fee for doing so
• We can show that the payment reached the account it was supposed to be sent to in accordance with your instructions.
We undertake monitoring on customer accounts and transactions to identify suspicious activity that could potentially be fraudulent. If we identify suspicious activity on any of your accounts, we will contact you to verify whether it is genuine. We may delay or decline transactions, or block your account until we can confirm the authenticity of requests received. When we contact you, we will ask you security questions but these will not include any information about your internet banking log in details. If you receive a call claiming to be someone from Triodos Bank and you are suspicious call us back on 0330 355 0355 and our Contact Team will be able to confirm if it was a genuine call.
To ensure compliance with the Money Laundering Regulations 2007, Triodos Bank may make an electronic search to independently verify personal identity and address, using the information you supply on your application form. In some instances we may need to ask you for further information or documents.
As an online bank, we don't provide counter banking services from our offices, but we're always pleased to meet with our business customers. You can arrange a visit through your relationship manager.