Our Edinburgh office is a base for our business banking team in Scotland. We are pleased to meet with business customers who have a pre-arranged appointment. Please contact your relationship manager for details. 

Triodos Bank
50 Frederick Street
Edinburgh
EH2  1EX

Like all other European banks, we are part of an ongoing process of discussion with the regulators about the potential implications of Brexit. We want to continue to support sustainable banking in the UK and individuals who want to embrace a more conscious approach to banking and finance.

As per the request of the Prudential Regulatory Authority (PRA) all European Banks active in the UK are preparing a scenario which assumes the most adverse outcome of the Brexit negotiations, a so-called hard Brexit.

Triodos Bank currently operates on a so-called passport regime. This means that the banking licence issued and supervised by the Dutch Central Bank (De Nederlandsche Bank) is valid and recognised by the financial supervisors in other countries in the European Union. As the UK prepares to leave the EU, this passport arrangement will no longer apply for the UK banking activities of Triodos Bank.

In developing future scenarios, Triodos Bank focused on options that would provide the best conditions for our operating model, governance, financial performance and strategic growth opportunities. After discussion with the PRA and careful consideration of the options available, we have agreed that the only possible way forward is to prepare for a different legal structure, a subsidiary, to ensure we can continue to operate in the UK and serve our customers in the way that we have been doing.

Our personal customers and eligible organisations can rest assured that their money is still protected by the Dutch Guarantee Scheme, as before. Likewise eligible investors are still covered by the Dutch Investor Compensation Scheme. Under the subsidiary arrangement we would move to cover from the UK Financial Services Compensation Scheme. We will notify all customers of such changes at the appropriate time.The Deposit Guarantee Scheme guarantees up to €100,000 per person and the Investor Compensation Scheme up to €20,000 per person. Learn more information about the two schemes.

At this stage it is impossible to predict how the result of the referendum will impact upon the sectors we lend to and our business banking customers. There is however likely to be a period of volatility across the whole of the UK economy, including the sectors in which we are active. We will continue to support our customers and the sustainable sectors we lend to, and work to understand how any implications emerging from leaving the EU affect our customers as they arise.

Yes, Triodos Bank is registered with the Lending Standards Board and adheres to the Standards of Lending Practice.

This voluntary code of practice sets standards for financial institutions to follow when they are dealing with their personal and small business customers in the United Kingdom. It provides valuable protection for customers and explains how firms are expected to deal with them day-to-day and in times of financial difficulties.

For more information, you can read about our commitment to business and charity customers, and learn more about the Standards of Lending Practice on the Lending Standards Board website.

No. The UK offering is a sterling offering only and Depository Receipts purchased in the UK can only be purchased in pounds sterling.

Historically, smaller challenger banks such as Triodos had no option but to utilise one of the “big four” banks (RBS, Lloyds, HSBC and Barclays) for payment clearing services.

So it is not unusual to see banks of Triodos’ size (or indeed some far bigger organisations) still utilising the “big four” clearing banks.

However, there is currently a real drive by the government, via the Payments Systems Regulator, to promote competition in the banking sector and to encourage innovation in payment systems.

This has resulted in a wider choice of clearing options (including alternative providers and/or direct clearing) now available to challenger banks.

While changing our clearing arrangements would be a very large undertaking, we will continue to review the options in the future remaining conscious of maintaining a high quality of service for all our customers.

£20,000 per day for Personal current account payments

£100,000.00 per day for Personal savings account customers.

£100,000.00 per transaction for Business customers.

Yes you can apply on behalf of your organisation. We will need you to detail your position within the organisation and provide evidence that you are authorised to apply on behalf of your organisation. Company details will also be requested.

You can ask your bank to provide a counter cheque or bankers draft if you do not have a cheque account. On the draft you need to ensure:

• You write your name and address on the back of the draft or cheque.
• To ask the bank / building society to endorse on the reverse of the draft or cheque the full name and account number of the person whose account is being debited, and to stamp the endorsement.

Please ensure that the amount you request is the amount from a valid quotation provided to you by us.

If you tell us we’ve made a payment you’ve instructed us to make incorrectly (for example, we send it to the wrong account or for the wrong amount) we will refund you unless:
• The payment instruction you gave us was not correct. In this case, we will make reasonable efforts to recover your money but we may charge you a fee for doing so
• We can show that the payment reached the account it was supposed to be sent to in accordance with your instructions.

We undertake monitoring on customer accounts and transactions to identify suspicious activity that could potentially be fraudulent. If we identify suspicious activity on any of your accounts, we will contact you to verify whether it is genuine. We may delay or decline transactions, or block your account until we can confirm the authenticity of requests received. When we contact you, we will ask you security questions but these will not include any information about your internet banking log in details. If you receive a call claiming to be someone from Triodos Bank and you are suspicious call us back on 0330 355 0355 and our Contact Team will be able to confirm if it was a genuine call.

To ensure compliance with the Money Laundering Regulations 2007, Triodos Bank may make an electronic search to independently verify personal identity and address, using the information you supply on your application form. In some instances we may need to ask you for further information or documents.

We are part of the Current Account Switch Service so customers can switch current accounts to Triodos Bank from another UK bank or building society quickly and easily.

We do not currently offer a debit card on our business account ( Social Venture Current account ) the account can be accessed online via internet banking and cheque books are issued with the account. We regularly review the products and services that we offer along with customer feedback to determine and prioritise future enhancements. Business debit cards is a service that we continue to review.

Triodos Bank sources funds from individuals and organisations who share our values, and does not utilise the wholesale money markets. This means a credit rating is not so useful or necessary of us. You can find out more about our financial performance and credit rating in the document below.

The deposit guarantee scheme will pay out any compensation in Euros within 20 working days.

This will need to be converted to sterling by you. The amount you receive in sterling will depend on the currency exchange rate on the date you make the transaction

For a full outline of the scheme please see the Depositor Information Sheet below.

The deposit guarantee scheme guarantees up to € 100,000 per person. The scheme applies per person per licensed bank, regardless of the number of accounts that they hold providing the funds are held in an eligible account.

For eligible joint accounts held in the names of two persons, both account holders can claim compensation. A balance of € 200,000 held in a joint account is therefore covered. You are not covered for funds in both a sole account and a joint account if this exceeds €100,000 per person as a total held with Triodos Bank, unless you qualify for a temporary higher guarantee.

If you have sold your house and have a high balance in your account, there is a temporary increase allowed to the limit you are covered for, the maximum sum guaranteed is €500,000. This is an additional guarantee that applies for a period of three months after the money is deposited.

For a full outline of the scheme please see the Depositor Information Sheet below.

The deposit guarantee scheme will pay out any compensation in Euros. This will need to be converted to sterling by you. The amount you receive in sterling will depend on the currency exchange rate on the date you make the transaction

Yes. It’s the only way we can be sure you fit with our and (more importantly) our savers’ ethics. We do, however, lend to those in the process of converting to organic.

‘Local’ is a difficult area for us to define and monitor. We require all our producers to be organic, but are currently introducing the Soil Association standard for catering businesses – which allows a mix of local and organic foods. We’re unlikely to accept a project purely on the basis of local.

Yes, we do have projects that are part certified. Our general rule of thumb is that more than 70% of the business is organic.

We have now developed a policy for lending to businesses involved in tourism (accommodation providers / campsites / visitor attractions / recreation).

We are pleased to be working in conjunction with the Green Tourism . Green Tourism is the national sustainable tourism certification scheme for the UK, and businesses opting to join Green Tourism are assessed by a qualified grading advisor against a rigorous set of criteria, covering a range of areas, like energy and water efficiency, waste management and biodiversity. Businesses are awarded a business Bronze, Silver or Gold accreditation depending on the outcome of their assessment.

It is a condition of any lending (loan or overdraft) that a business is accredited to a minimum standard of Silver within a specified period of the facility being made available