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I’m trying to apply through the Triodos Mobile Banking App and I need help. There are help icons on each screen - simply press the [i] information icon in the top right-hand corner for help and support.

What will Triodos Bank do if I’m a victim of fraud? We’ll investigate all fraud claims and we will let you know the next steps when you report the fraud to us, including any timescales for reimbursement. We may ask for additional information or documents…

I’m worried about fees or charges on my personal account. What can I do? We look to support any customer who is concerned regarding fees and charges, and we know that life has been difficult for many of us in recent years. If your circumstances are causing…

I'm in the organic food business - do I have to be registered as organic to borrow from Triodos? Yes. It’s the only way we can be sure you fit with our and (more importantly) our savers’ ethics. We do, however, lend to those in the process of converting…

I’m worried about fees or charges on my business account due to Covid-19. What can I do? We look to support any customer who is concerned regarding fees and charges following the outbreak of Covid-19 (Coronavirus). If your circumstances are causing you…

I’m trying to apply through the Triodos Mobile Banking App, but I haven’t received the email with verification code? Please check your spam or junk mail inbox and that the email is correct.

I'm getting an error message that my Triodos Debit Card can't be added to Apple Pay. What should I do? There can be a number of reasons why your card can't be added. Please contact us for more information.

I'm getting an error message that my Triodos Debit Card can't be added to Google Pay. What should I do? There can be a number of reasons why your card can't be added. Please contact us for more information.

Logging into internet banking I'm being asked for a Digipass number. I haven't been sent one - what should I do? The Internet Banking log in screen has three different tabs for you to choose from. Log in with digipass. Log in with username and password…