I’m trying to apply through the Triodos Mobile Banking App and I need help.
There are help icons on each screen - simply press the [i] information icon in the top right-hand corner for help and support.
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Yes, applying for and opening an account through the Triodos Mobile Banking App (mobile onboarding) is secure. Triodos Bank have invested in anti-fraud detection software that works to authenticate applications. The Mobile App takes photos and videos of your face and identification documents to ensure they are valid. These are securely stored and protected in line with the Data Protection Act 2018. You can read our full privacy statement here.
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Currently only customers who would like a Personal Current Account, or an Online Saver or Online Saver Plus account, in a sole name can apply using the Triodos Mobile Banking App.
To start your application go to the Personal Current Account, or Online Saver or Online Saver Plus account page and follow the on-screen instructions to apply, providing your details and email address.
You will receive an email verification code to be entered into the Triodos Mobile Banking App.
Next, download the Triodos Mobile Banking App from Apple’s App Store or Google Play, enter the code into the app and follow the on-screen instructions.
You can find out more about applying on the Triodos Mobile App on the help and support page.
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Mobile onboarding is when you apply and open an account using the Triodos Mobile App. The whole application process is on the Mobile App and includes taking photographs and videos of your identification documents and your face in a secure way that removes the need to send copies or documents by post.
Applying using our Mobile App is only available for Personal Current Account, Online Saver or Online Saver Plus applications.
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Make sure you have the latest version of the Triodos Mobile App downloaded to your device.
To download the Mobile App you'll need a compatible smartphone or tablet - running Android™ 5 (KitKat®) or higher, or Apple iOS 12 or higher.
For the application you’ll need:
- Your address(es) from the last three years
- Your photo identification - either Passport, Driving Licence or National Identity Card
- If you're applying for a savings account you will need your nominated account details (an account in your name with either another bank/building society that allows you to transfer funds)
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Once you have completed your application it can take 1-2 working days to open the account.
When your account is ready, we will send you an email confirmation. You can then open the Mobile App and start using your savings account.
Currently, applying using our Mobile App is only available for Personal Current Account, and Online Saver or Online Saver Plus applications in sole names.
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You have 15 minutes to complete the application. After this time the screen will time out and you will have to start again.
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If you lose your mobile device, you can reinstall the Triodos Mobile Banking App on a new device.
You’ll need the email address you used to open the account and your photo ID to go through identity checks.
Go to Apple’s App Store or Google Play and download the Triodos Mobile Banking App.
Open the mobile app and follow these steps:
- You’ll be asked a few questions first. Answer ‘no’ to having received a verification code and ‘no’ to having a digipass.
- Enter the email address you used to open the account and your ID document details. If the details entered match, a verification code will be emailed to you.
- Enter the verification code.
- Follow the instructions to add your details, record your photo ID document and go through the liveness check so we can confirm your identity.
- Chose a mobile PIN.
The identity check usually takes a few hours, these will be done during working day office hours by so can sometimes take up to a day.
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If you sell your mobile device on which you installed the Mobile App, uninstall it first.
It is a good idea to reset your device to factory settings before you pass it on or sell it. This way you can be sure that no personal information (messages, photos, videos) is left on the device.
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You can quickly access day to day banking tasks including:
- View your account balance
- View transaction history
- Make transfers and payments
- Update details
- View messages and notifications in the feed section
- Check out social impact businesses that your money funds in the Community section
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Please check your spam or junk mail inbox and that the email is correct.
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