Can I draw against uncleared funds on my account ?
No, you will need to wait for the funds to clear in order to access the funds.
No, you will need to wait for the funds to clear in order to access the funds.
We will not charge you for cash withdrawals from any ATM in the UK. However, some ATM providers may charge for using their machines to withdraw cash. There is a charge for withdrawing cash from abroad, please see our tariff for details.
We don't, but we do have a range of savings options such as ISAs and online/postal savings accounts.
You can withdraw up to £300 per day, per account holder, from ATMs accepting MasterCard globally (subject to available funds in your account) for detail regarding charges for using your card abroad please see out tariff of charges.
If your available balance is less than the monthly fee it will still be taken, this may result in an unarranged overdraft. If this happens we will charge you the same interest rate that we charge for an arranged overdraft, you won't be charged any additional fees. If you are experiencing financial difficulty please contact us or seek advice from an independent support service such as the citizens advice bureau or the money advice service
£20,000 per day for Personal current account payments
£100,000.00 per day for Personal savings account customers.
£100,000.00 per transaction for Business customers.
Setting up a Direct Debit should be done through the company who will be claiming the Direct Debit. You can cancel a Direct Debit in the 'Account Information' tab in old Internet Banking, however you will need to contact the company who claim the Direct Debit to cancel it with them as well.
The sort code for Triodos Bank is: 16-58-10
For foreign payments to a Triodos account the above sort code is not valid. Also mandatory information is needed to ensure a foreign payment reaches your account.
All banks have different ways of assessing if they would be willing to provide a customer with an overdraft or not and how much they would be willing to provide them with. Presently Triodos do not offer matched facilities, as a responsible lender we will offer you an overdraft facility based on your current circumstances and the outcome of our creditworthiness assessment. If you have applied for an overdraft and are not happy with what we can offer you we do have an appeal process, please contact us to discuss.
At Triodos we embrace the opportunities that an increasingly digital world presents. We have acknowledged that contactless mobile payment methods would be useful for a proportion of our current account customers. However we are still looking at developing this functionality and unfortunately our size and sustainable focus mean it may take us longer than some other banks to add such features. Developments in payment methods and technologies is an area that we continue to review. For now we ask that our customers carry their debit card with them to make payments.
If you have an existing overdraft limit that you wish to reduce or remove this can be done by sending us a secure message in internet banking or calling us on 0330 355 0355.
You can apply for an overdraft of a maximum limit of £2,000. Applications are assessed for credit score and affordability in line with responsible lending and have set criteria. Our personal overdrafts are not intended to be used for business purposes.
At Triodos we aim for our fees and charges to transparent and fair - see our full tarfiff of charges. If you do feel that you would like to request a refund then please contact us.
You can find out your overdraft limit by logging into internet banking or the mobile banking app. If you have a query regarding your overdraft terms and conditions or want information on how we charge please see our information on the current account page. To apply for an overdraft or increase your overdraft please call us, to request a reduction in your overdraft limit please call us or send us a secure message in internet banking.
We don't offer unarranged overdraft facilities on the current account, however if you need to apply for an overdraft or to increase your limit please call us on 0330 355 0355, our contact team is open 8am-6pm Monday-Friday.
In the first instance please contact the merchant (the business whose name appears on the transaction) to cancel the transaction. If you have done this, and the payment is still not cancelled, then please call us on 0330 355 0355 and we will act on your behalf to cancel the transaction with the merchant and, if needed, raise a dispute.
You can make a faster payment or CHAPs payment through Internet Banking or the Triodos Mobile App. You’ll need to authorise the payment with either your digipass or username and password.
If you have been upgraded to new Internet Banking then go to ‘Payments’ in the menu. For old Internet Banking go to the account you wish to make the payment from and ‘Make a payment’
In the Triodos Mobile App go to ‘Payments’ or click on the account you wish to make the payment from to proceed.
As standard your statements on the Triodos Current Account are online. However, if you ever need a one-off paper statement, maybe to use as ID, then we can send you one. There is a charge for this which can be found in our tariff.
This will depend on the type of payment.
For payments out of your account:
For payments into your account:
Charges will apply for CHAPS and international payments. Please see our Personal Banking tariff for current and savings accounts for details.
You can't clear a cheque quicker than the standard clearing timings stated in our 'What you need to know' document for more details
You can set up and cancel standing orders through Internet Banking or the Triodos Mobile App.
Go to ‘Payments’ and choose the account you wish the money to be taken from. Enter recipients’ details and the amount. Select the start date and frequency then save changes. Authorise the payment to complete the set up.
To cancel you’ll need to go to old Internet Banking via the green ‘Go to old Internet Banking’ button in the top menu bar. Then ‘Account Information’ and ‘Standing Orders’. Here you can edit the amount or cancel.
Watch our how-to video on how to set-up a standing order.
In the Triodos Mobile App you can delete upcoming payments, go to ‘Payments’ then the ‘Upcoming’ tab and select and delete the payment.
We look at a combination of factors, such as your income and expenditure, when assessing overdraft requests. It is not based on credit score alone.
You can set up and cancel payments through internet banking or the mobile app.
Search our help and support section for more
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