When you pay funds into your Account, your funds will start earning interest from the day the funds are paid into your Account.

To top up a Triodos cash ISA you can:

• Make an online payment from another account (either an account with another provider or another Triodos account that allows withdrawals).
• Send us a cheque if the Triodos cash ISA you want to top up accepts cheque.

The following accounts do not accept cheque payments:

• Online Cash ISA
• Fixed Rate Cash ISAs

If you want to deposit a cheque, please post it along with your account details or a paying-in slip to: ‘Freepost TRIODOS BANK’ (no stamp required)

The Triodos Bank sort code is 16-58-10 and you can find your Triodos cash ISA account number by logging in to your account online or via the Triodos Mobile Banking App, or by checking your bank statements.

By completing an application for any of our Personal Savings accounts online you are automatically registered for Internet Banking and can manage your account online.

If your application was made by post, then Internet Banking access is available for the following Personal Savings accounts:

• Triodos Saver
• Triodos Cash ISA
• Triodos Regular Saver
• Triodos Fixed Regular Saver
• Triodos Charity Saver

You can also access Triodos Right Start Saver and Junior ISA accounts online, but you can't make payments from these accounts.

If you want to apply to manage your existing Triodos account online, download the application form below or call us on 0330 355 0355 and we'll send you one. Before completing an application form, please ensure you have read our Terms and Conditions for personal savings accounts below.

A nominated account is an account in your name(s) with either another bank/building society, or an existing Triodos account that allows you to transfer funds.

You need a nominated account for when applying for one of our accounts online and your opening deposit must be made by electronic transfer from your nominated account. Also if you want to transfer money from your account online, you must do so to your nominated account.

Transferring existing investments or ISAs from another provider usually takes between 14-30 days, but it can take longer than this. Delays can be caused if there’s an issue with the application form or the existing ISA provider doesn’t have your up-to-date information. It will also take longer if there’s a notice period on the account.

To make sure your transfer goes as smoothly as possible, we would recommend checking with your existing provider that all your information (for example, contact details and address) is up-to-date and that you don’t owe any outstanding fees. Also make sure that you’ve completed the transfer form correctly and signed it using a pen (rather than electronically).

You’ll also need to make sure that your information with Triodos is correct and that you’ve already applied to open the account you wish to transfer into. If you don’t, you can open an account via the Triodos Mobile App. 

The person with legal parental responsibility who opened the account. When the account holder turns 16 the child may apply to be the account operator.

Each child can have one Junior cash ISA and one Junior stocks and shares ISA at any one time. These can be with different providers.

A child cannot hold both a Junior ISA and a Child Trust Fund, with the same or different providers.

We are not currently opening new Junior Cash ISAs, however you can transfer funds from your Right Start Saver into an existing Junior Cash ISA, subject to the Junior ISA allowance of £9,000 for the 2024/25 tax year.

If after 60 days there is no deposit in your account it will be closed automatically. If you want to apply for another Triodos Fixed Rate ISA you can do so.

Log into internet banking and select your ISA account from the Overview screen.  Then click on the Account Details header at the top of the transactions table.  You will then be able to see how much you have subscribed to your ISA in the current tax year and any replaceable amounts of previous years’ subscriptions available to you.

Alternatively, if you do not have internet banking, please call us on 0330 355 0355 and our Contact Team will be happy to provide you with this information.

We moved to a new investments administration system at the end of November 2022. You will be able to view transactions after this date in the Mobile App or Internet Banking. To check any transactions prior to this date you will need to check the quarterly statements we have previously sent you.

Alternatively, you will be able to find contract notes for all historic transactions in Internet Banking.

Yes you can. As long as your deposits are received within the 60 days allowed, if you open your account close to the tax year end you may be able to subscribe into your Fixed Rate Cash ISA for two consecutive tax years. You will need to check the date your last deposit is allowed, this will be detailed on your account opening letter.

You can transfer all or part of an ISA from one type to another or between providers by indicating how much you would like to transfer on the relevant transfer form.

You can select whether you want to transfer:

• the entire ISA
• the current tax year’s ISA subscriptions in whole, or part
• previous tax years, ISA subscriptions in whole or part

If you are transferring part of a Stocks and Shares ISA, and your subscriptions are invested in more than one share class, please specify the name of the share class(es) from which you would like to sell the shares.

Before the child turns 18 we will contact you to confirm that the Triodos Ethical Junior Cash ISA will become a variable rate cash ISA on the child’s 18th birthday. After this date the child can decide what they wish to do with the account/funds.

Yes you are able to transfer your Triodos Fixed Rate Cash ISA to another provider and can do this by completing a transfer request form with the other provider. Transferring a Triodos Fixed Rate Cash ISA to another provider can only be done in whole, not in part. Transferring the account before the fixed term ends will incur a charge equivalent to:

2 year term – 180 days interest

3 year term – 270 days interest

The charge will be taken from the account balance, so you may get back less than originally deposited. No charges will be taken for accounts transferred at the end of the term.

The notice period has been removed from Triodos Cash ISA, Triodos Saver and Triodos Charity Saver.  As a result these are now instant access accounts and no early access penalties will be applied.

For Fixed Rate ISAs withdrawals are not allowed until maturity. The only exception to this is if you close the account and/or transfer the full balance to another ISA.  Early closure will result in an early access charge being applied equivalent to a number of days of interest.

2 year term – 180 days’ interest

3 year term – 270 days’ interest

The charge will be taken from the account balance, so you may get back less than originally deposited. In exceptional circumstances the early access charge can be waived at our discretion.

Yes. As long as the child was a UK resident when the Junior cash ISA was opened, you will still be able to pay into the Junior cash ISA even though you and/or the child have moved abroad.

Yes, it is possible to transfer between ISAs of different types. You can either transfer an existing Triodos ISA into an ISA of a different type (for example, a Triodos Cash ISA into a Triodos Stocks and Shares ISA) or transfer an ISA from another provider into a Triodos ISA of a different type.

Be aware, if transferring from a Stocks and Shares ISA, your investments will be sold. The transfer process usually takes between 14-30 days. We’ll write to you when the transfer is complete.

If you don't already have the Triodos ISA you wish to transfer into, you will need to open one first. You can do this via the Triodos Mobile Banking App.

To request the transfer, you’ll need to download and complete the relevant form below. The forms are interactive so you can fill out your details online, but you’ll need to print the form and sign it using a pen.

Then simply return it to ‘Freepost TRIODOS BANK’ and we’ll transfer the funds directly between your ISAs and protect your tax-free ISA status. Do not move funds out of an ISA yourself, because your money will lose this ISA status.

Stocks and Shares ISA transfer forms
•Transfer from another provider to a Triodos Stocks & Shares ISA
•Transfer from another Triodos ISA to a Triodos Stocks & Shares ISA

Cash ISA transfer forms
•Transfer an ISA from another provider to a Triodos cash ISA
•Cash ISA account type change request form

Yes. We will write to you one month before your fixed rate cash ISA matures, asking you to let us know what you'd like to do with your funds. You can then ask us to change your fixed rate cash ISA into another Triodos cash ISA, when it matures.

Alternatively, during the fixed term of your Triodos Fixed Rate Cash ISA, you can request to change your Fixed Rate Cash ISA into another Triodos cash ISA, but you will incur a 'breakage charge' as per the terms and conditions. The ‘breakage charge’ is equivalent to:

• 2 year term – 180 days' interest
• 3 year term – 270 days' interest

The charge will be taken from the account balance, so the balance in your new type of Triodos cash ISA might be less than originally deposited in your Fixed Rate Cash ISA.

There is no charge when changing to a different type of Triodos cash ISA on maturity.

For more details, see our how-to guide below on changing your cash ISA to a different type of Triodos cash isa.