How do I change the name on my account?
If you have a passport or driving licence in your new name, we can send you a link by email so you can upload your document digitally. You will need access to a smartphone for this. Please call us or send a chat message to request a link. We will also need to know the reason for your name change.
Alternatively, send us an original or certified copy of the documentation (marriage certificate, deed poll*, decree nisi or decree absolute or final order) along with a covering letter including both your ‘old’ and ‘new’ signature.
*Please note that we can only accept deed poll documents that have been enrolled in the courts. For more information see here
You can send your letter using our Freepost address:
Freepost TRIODOS BANK (no stamp required)