How do I set up my digipass for my personal current account?

We've produced a short online video to show you how to set up your digipass and activate your online banking. Watch the video on Youtube now, or follow the steps below:

You will need your digipass, digipass PIN and need to know your security word as you will be asked to input these characters

 When you first use your digipass you will be prompted to change your Digipass PIN to something memorable. You can do this by following these simple steps:

 Switch the digipass on by pressing “OK”

  • Press button “1” on the digipass
  • Enter the four-digit digipass PIN we sent you and press “OK”
  • You will now be prompted to enter your own new digipass PIN, which for your security must meet the following criteria:
  • It must be four digits long
  • It must be different to the PIN we sent to you
  • It must not be a sequence of numbers, such as “1234”
  • It must not be a sequence of identical numbers, such as “2222”
  • It must not be easily obtained or guessed, such as using you date of birth

Please note, if your choice of digipass PIN isn’t considered secure enough the message “Weak PIN” will be displayed on the digipass. If this happens press “OK” and you will be prompted to enter a different, more secure, PIN.

When your PIN has been changed, an eight-digit code will be displayed

To login, continue to the Triodos homepage.

Turn the digipass over and input the digipass number from the back into the ‘digipass number’ - do not include hyphens - and then press NEXT.

There is an option to tick the ‘remember my number on this computer’ checkbox so you don’t have to input this every time.

Click on green NEXT box on the bottom right of the screen.

Follow the steps on the login page to complete login.

  1. Turn on the Digipass by pressing OK and then press 1
  2. Enter Your Digipass PIN and press OK. You will see a One Time Passcode or OTP, on the Display
  3. Enter your OTP
  4. Enter you the characters shown for you unique security word

You should now have accessed your internet banking and the home screen as shown below will be displayed.

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