How do I set up my digipass for my personal current account?

We've produced a short online video to show you how to set up your digipass and activate your online banking. Watch the video on Youtube now, or follow the steps below.

You can also sign into online banking using the Triodos Mobile Banking App, find out how to here.

To get started, you will need your digipass, the pin for your digipass and your security word. When you first use it you will be prompted to change your digipass PIN to something memorable. You can do this by following these simple steps:

  • Switch the digipass on by pressing “OK”
  • Then press button “1”
  • Enter the four-digit digipass PIN we sent you and press “OK”
  • You will now be prompted to enter your own new digipass PIN, which for your security must meet the following criteria:
    • It must be four digits long and different to the PIN we sent to you
    • It must not be sequential or identical numbers, such as “1234” or “2222”
    • It must not be easily obtained or guessed, such as using your date of birth
    • Please note, if your choice of digipass PIN isn’t considered secure enough the message “Weak PIN” will be displayed. If this happens press “OK” and you will be prompted to enter a different, more secure, PIN.

When your PIN has been changed successfully, an eight-digit code will be displayed.

To login to internet banking, continue to the Triodos homepage. Instructions on how to login are here.

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