Simply go to our website www.triodos.co.uk and in the top right-hand corner you'll see a link for "Login to internet banking".
All you need is your digipass, digipass PIN (which you set yourself), and details regarding the security word you set up when applying for the account.
If you need a new digipass because the battery is low (when it displays 5%) please let us know and we will send out a replacement. You should receive this within 5 business days.
We will replace your digipass free of charge when the battery level is 5% or less. In our experience when it proactively displays “Low Battery” it will still have quite a long battery life left. You can find out the amount of battery left on your digipass by following these instructions:
If you have the older style navy blue digipass:
- Turn it on by pressing the red power button
- Press the letter “T” button five times until the display shows “TEST BATT?”
- Press the “=” sign
The display will tell you what percent of battery you have left.
If you have the green digipass:
- Turn it on by pressing the OK button on the lower right of the digipass
- Press the “>” button four times until you see “5. Info” on the screen
- Press OK
- Press the “>” button three times until it states “4. Battery level” on the screen
- Press OK
The display will tell you what percent of battery you have left.
In order to safeguard your personal information and money we require a three stage login process for internet banking, one of which involves the use of a digipass. This is similar to the card reader facility at some other banks and is used along with other systems to ensure your finances are kept safe. We constantly review our security measures and publish guidance on steps that can be taken to prevent fraud such as the Take 5 campaign through FFA UK.
We do not charge for digipass or issuing replacements for personal customers. Please ensure that you keep the digipass in a safe place to avoid unnecessary re-issue. Please return any old/unrequired digi passes to us at or freepost address - Freepost TRIODOS BANK - and we will recycle securely on your behalf.
If you no longer require your digipass please return to us using the freepost address - Freepost TRIODOS BANK - and we will recycle it securely for you.
Our primary feature regarding the digipass device is that of security. Our current providers VASCO have confirmed that the digipass can be recycled and if you wish to return your digipass to us if you no longer require it we will recycle it securely on your behalf.
The digipass plastic is recyclable and in line with our sustainability commitment so please send in broken, old, damaged digi passes using the freepost address - Freepost TRIODOS BANK - and we will recycle it securely for you.
Please contact us by sending a secure message in internet banking or call us on 0330 355 0355
The digipass is our current method of logging into Internet Banking, we feel this provides a strong level of security. We are looking at future improvements that we can make to our online banking including mobile app features and or login process.
If you are a personal customer and you only hold savings accounts with Triodos - you will have been provided with a username and password for logging into internet banking. If you came to a page which asked for a Digipass number, you were on the ‘Business Banking’ login page. When on the Internet Banking login page, if you click on the ‘Personal Banking’ tab located next to the ‘Business Banking’ tab, you will be asked for your username and password.
If you do not know your internet banking username or password you can reset your internet banking login details.
If you hold a personal current account with Triodos and you havent received a digipass or have lost your digipass please contact us on 0330 355 0355.
If you are a business customer and have requested a Digipass that hasn’t arrived or you have lost a digipass please contact us.
If we are unable to match the information you have entered on our password reset page with the information we hold on record you will need to call our Customer Contact Team on 0330 355 0355 or (+44) 0117 973 9339. We will be able to send a new password to you by post, this will be sent to your registered address. When calling us please have your account number and security details at hand.
If you are trying to log into internet banking for a business account you do not need a username and password but will have a Digipass and PIN. There are separate log in screens for business and personal customers so please ensure that you have clicked on the Business tab after you have clicked the Internet Banking login button.
We're available to take your call between 10:00am-5:00pm on Mondays, 9:00am-5:00pm Tuesday to Friday. At any other time you can request a call back using our automated system. We will do our best to call you back at the time requested but can’t guarantee that it will be at the exact time requested.
You can make payments into your Triodos Current Account by bank transfer or online. If you wish to pay a cheque into your account you can send cheques via our freepost service to our office in Bristol - Freepost TRIODOS BANK. Please include the sort code and account number of the account you wish the cheque to be credited to.
To report your card lost or stolen please call us on 0330 355 0355 (or +44 (0)1179 739339 if calling from abroad) to speak to our 24/7 card services department. Unfortunately we do not have a facility to offer emergency cash in the instance where your card has been lost or stolen. A new debit card should arrive at your home address within five working days.
If you cannot find your card, you can put a temporary block on it by texting TRIODOS LOCK, followed by your six digit access code, followed by the last four digits of the sixteen digit number on the front of your card to 57887. For example, TRIODOS LOCK 123456 1234.
Your access code and the last four digits of your card number can be found in internet banking. This block can be lifted if the card is later found in a safe place
If you need to change the name on your account please send us a certified copy of the documentation (marriage certificate, deed poll name change, decree nisi) with a covering letter detailing your account numbers and please ensure you sign the letter.
You can change your personal details via internet banking. We will send you confirmation when your details are changed. If you are having difficulty logging into internet banking please contact us at firstname.lastname@example.org or call us on 0330 355 0355.
If you do not have internet banking on your accounts, please write to us with any change of address or personal details at:
Freepost TRIODOS BANK
Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.
For first class mail, you can post in the normal way to:
You can request to add another account holder to your Triodos Current Account by downloading and completing the form below. Before completing please ensure that the new account holder is happy with the account features on the account information pages on our website and has read through the information linked to in the form. Requests to add a new account holder will follow the same application and credit scoring process as a new account, and our agreement to add another account holder to an account is subject to successful application.
Cash cannot be paid in to the Triodos Personal Current Account at the moment. However we are in discussion with a number of providers to investigate if we can offer this service in the future as we understand from customer feedback that this is a service that some customers would like us to offer.
You need to be a UK resident aged 18 or over to be eligible to apply for the Personal Current Account.
At present we don't offer a basic bank account, however this is something that we are considering for future development. For details of basic bank accounts and who offers them, you may wish to contact the Money Advice Service who provide free impartial advice.
When you open an account with us, we need to obtain sufficient proof of your identity and address. We do this to satisfy our legal obligations and protect you, the public and Triodos Bank against fraud and misuse of the banking system. To help us verify your identity, we may use the details you provide to do electronic searches about you at credit reference agencies. They will supply us information from databases, including information from the Electoral Register and fraud prevention agencies.
No, for security reasons you should cut your card in half, through the chip and magnetic stripe and put it in the bin. It will still biodegrade.
We will not charge you for withdrawing cash from any ATM in the UK. However, some ATM providers may charge for using their machines to withdraw cash. There is a charge for withdrawing cash from abroad, please see our tariff for details.
Replacement cards usually arrive within five working days, while new cards should be received within five days of the account being opened. If you have any questions or think your card has been lost or stolen you can contact our 24/7 card services department on 0330 355 0355.
Screen scraping happens when you allow a third party to log into your computer while you are using it, so they see what you are doing and can copy the data on the screens you are viewing. This is a way for third parties to be able to get access to your payment data or account overview.
Triodos Bank is not in favour of this practice, as it potentially compromises the integrity of your own computer and your passwords.