Below, there are forms available to complete to make changes. You can return your completed form via Chat in Internet Banking, via email or by post.
Change or remove Account Operators: complete a Change of Account Operator form.
When we receive your form, we will:
1. Check the form has been completed and authorised correctly. If it is not, we will return the form to you which will introduce delays; so if you have any queries please contact us on 0330 355 0355 or via a Chat message in Internet Banking.
2. Remove account operators and send you confirmation via internet banking (or post if the form was sent via post). However, if removing account operators prior to adding new ones will go below your mandate, we will add the new account operators first.
3. Verify the identity of new account operators. This will be in the form of electronic identification, for which the new account operators will receive an email. Please action this email as soon as possible to avoid delays.
4. Finalise the onboarding of new account operators and send you confirmation for each account operator successfully added.
Change the Key Contact Person: if the new contact person is already an Account Operator, and you do not need to make another other changes to Account Operators, complete a Business Information Change form. If the new contact person is not yet an Account Operator, they must be registered as one through the Change of Account Operator form, and you can assign them as the Key Contact Person on the same form.
Change your business name: complete a Business Information Change form.
Change your business address (registered / trading / correspondence): complete a Business Information Change form.
Change your business website address: complete a Business Information Change form.
Change payment limits: complete an Internet Banking form to amend all the account limits and change individual account operators’ limits or rights.
Close your (current / deposit) account: complete a Business Account Closure Request form.
Returning your form via Chat in Internet Banking
If you are returning your form via Chat, we do not require a signature and you have the option to complete the form electronically or by hand. Once completed, please return this to us via Chat.
If your account mandate specifies that you need more than one account operator to authorise changes, we must receive a Chat message with a copy of the competed form from each operator in accordance with your mandate.
If you require clarification of your account mandate(s) and/or signing arrangements, please contact us on 0330 355 0355 or via a Chat message in Internet Banking. Please do this before submitting your form to avoid any delays in completing your request once received.
Returning your form via email
If you are returning your form by email, the declaration must be signed with either wet or electronic signatures or we will not be able to process your request. The signatures must match those on our records.
If you require clarification of your account mandate(s) and/or signing arrangements, please contact us on 0330 355 0355 or via a Chat message in Internet Banking. Please do this before submitting your form to avoid any delays in completing your request once received.
Returning your form by post
If you are returning your form by post, the declaration must be signed with a wet signature or we will not be able to process your request.
If you require clarification of your account mandate(s) and/or signing arrangements, please contact us on 0330 355 0355 or via a Chat message in Internet Banking. Please do this before submitting your form to avoid any delays in completing your request once received.
Once completed, you can return your completed form to us by freepost at:
Freepost TRIODOS BANK
Our freepost address is Royal Mail registered and simple to use - write it on your envelope exactly as shown above (no stamp required) and your letter will get to us free of charge by second class mail.
For first class mail, you can post in the normal way to:
Triodos Bank
Deanery Road
Bristol
BS1 5AS
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