We realise that some customers won't want to bank online and that will mean that this account isn't for them. As a small bank we have had to make some difficult choices about the proposition and in an environment that is becoming increasingly digital we decided an online account was the right option. We considered telephone and postal banking but the costs to offer this service would have been overly prohibitive to launching the product.
Triodos Bank will not charge you for cash withdrawals from any ATM in the UK. However, some ATM providers may charge for using their machines to withdraw cash. There is a charge for withdrawing cash from abroad, please see our tariff for details.
Yes, cheque books are not issued automatically as we understand that some customers do not require them. If you would like to order one please call our contact team on 0330 355 0355 to request one or send a secure message in Internet Banking.
Yes, Triodos offers Open Banking services, enabling providers to integrate their apps and tools with our systems via their API. Triodos will only facilitate the sharing of your account information with other parties when you have provided your explicit consent for us to do so. Find out more about Open Banking.
If your available balance is less than the monthly fee it will still be taken, this may result in an unarranged overdraft. You won't be charged any additional fees. If you are experiencing financial difficulty please contact us or seek advice from an independent support service such as the citizens advice bureau or the money advice service. For more about unarranged overdrafts, please see the terms and conditions.
To change your setting for SMS text messages please log in to your Internet Banking and use the quick links in ‘Self service’ then ‘Settings’ to visit your Account Profile. Here you can click on ‘Mailing Settings’ to amend your text notification settings and then save the changes.
You can withdraw up to £300 per day in the UK (or the equivalent of £500 per day for withdrawals overseas) per cardholder from ATMs accepting Mastercard.
No. The account is online only (via mobile app and internet banking) with text alerts to help customers manage their money. However, our Contact Team is available to offer support should you have any issues using your account contact us.
Setting up a Direct Debit should be done through the company who will be claiming the Direct Debit. You can cancel a Direct Debit in Internet Banking by going to Self Service, Account settings, then Direct Debits, however you will need to contact the company who claim the Direct Debit to cancel it with them as well.
You’ll need your access code to activate your debit card. This can be found in the Triodos Mobile Banking App or Internet Banking.
If you have the Mobile App, start by logging in and then go to 'More, then 'Cards' and select the debit card you wish to activate, then select ‘Activate your card’ and follow the on-screen instructions.
Don't have the Mobile App? Download via the App Store or Google Play to manage your money on the go, easily and securely. To download the app, you'll need a compatible smartphone or tablet - running Android 6.0 or higher, or Apple iOS 14 or higher.
Alternatively, you can log in to Internet Banking, go to ‘Self service’ and ‘Cards’ which will take you to old Internet Banking to view your access code.
Once you have your access code, send a text message to 57887 with the following message: 'TRIODOS PINACT', followed by your access code, followed by the last four digits of your card number - you need a space between sets of numbers. For example: TRIODOS PINACT 123456 1234.
You'll be sent your card PIN via text message within a couple of minutes - don't forget to delete that text message after memorising your PIN.
You're ready to use your card - remember to sign the back.
Please note that some mobile providers do not process text messages to 5-digit numbers. If you text and do not receive a response from us within 10 minutes, please call us on 0330 355 0355 and press the option to activate your card. You will need your debit card and access code to hand and will receive the PIN at the end of the call.
You can cancel a standing order through Internet Banking or through the Triodos Mobile Banking App.
In Internet Banking, go to your account, select ‘Upcoming’, select the Standing Order you wish to cancel, and select ‘Delete’.
In the Triodos Mobile App, go to your account then the ‘Upcoming’ tab and select and delete the payment.
If your name has changed, please send us an original or certified copy of the documentation (marriage certificate, deed poll*, decree nisi or decree absolute) with a covering letter detailing your account numbers.
All certified copies must be in colour. We’ll return original documents by registered post.
Certifiers must clearly write that they have seen the original document, and that the photograph, if applicable, represents a true likeness of you. They must also include their full name, profession, business address, phone number and the date they certified the document.
The following people can certify documents for you:
Please ensure you sign the letter with your old signature and also your new signature if it has changed.
*We understand there may be specific reasons that prevent you from having your deed poll enrolled with the courts or from getting certified copies of documents. In this instance, please call us so we can gain a more comprehensive understanding of your circumstances.
If your name hasn’t changed but you want to change how we address you, you can update your ‘salutation’ in Internet Banking at any time, under Personal Details. This will not change the name on your bank account(s).
Triodos Bank's secure messaging service is only accessible via logging in to your Internet Banking and clicking on feed in the menu. From here you can send us a secure message and view any messages we may have sent to you. When we do send you a message you will receive an e-mail advising you to log in to Internet Banking to read it. Secure messages are responded to within our Contact Team opening hours, if your request is urgent please call us on 0330 355 0355 or (+44) 117 973 9339 if you are not in the UK. Our opening hours are published on our help and support page.
To set up standing orders in the Triodos App or Internet Banking, choose the account you wish the money to be taken from and select 'Payments'. Enter the recipients’ details and the amount. Click the calendar icon next to the payment date to set the frequency of the payment and save your changes. Authorise the payment to complete the set up.
Standing orders can be found in the Triodos Mobile Banking App or Internet Banking, choose the account you wish to check and select the Upcoming tab on the account overview.
You can change your security word by logging into internet banking and choosing 'Self Service' and then click 'Personal Settings' and then 'Edit' next to the Salutation option. If you are having difficulty accessing your account through internet banking please contact us.
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