You can see how many withdrawals have been made from your Online Saver Plus account by checking the account settings page in Internet Banking. This page will also show you how many free withdrawals are left and your current rate of interest.

To find your account settings, log in to Internet Banking and select ‘old Internet Banking’ then ‘Account Profile’ and ‘Account Settings’. Select ‘Online Saver Plus’ from the drop-down menu where you’ll see your withdrawal terms and limits information.

Yes, Confirmation of Payee, an account name-checking service, has been introduced to combat fraud and misdirected payment. Triodos is part of this scheme for incoming and outbound payments, and a CoP check will be performed every time you send money from your Triodos account. We encourage you still continue to check payment details in line with our guidance, and regularly review our website for information on how to prevent fraud.

No. If you have applied for your Account by sending your application to us in the post, your opening deposit must be made by cheque. The cheque must be drawn on your personal sterling account held in your name. And made payable to yourself. We can also accept counter cheques, as long as they've been correctly endorsed on the back by the other bank. Your bank will need to stamp, sign and date the back of the cheque and confirm that the funds are drawn from an account in your name.

When you apply for an account online your opening deposit can only be transferred electronically from your nominated account. Please do not send a cheque.

If you think that you have had an account with Triodos in the past please gather as much information as possible relating to the account e.g. account number, type of account, date of the last transaction. If you have any statements of the account please have them to hand and call us, we can then investigate for you and advise you of the next steps. In some cases, we may request identification documents from you to release funds from the account.

If you subscribed to your ISA in the previous tax year then you can continue to subscribe this tax year without needing to make a new ISA declaration. If you did not subscribe to your ISA in the previous tax year then you will need to declare your ISA before you can subscribe this tax year. The declaration states that you are eligible for an ISA and you have not paid into another ISA of the same type in the same tax year.

You can make your declaration in Internet Banking. Go to 'Old Internet Banking', then 'Account Management' in the menu on the left, then ‘ISA Declaration Management’. Here you will be able to see the status of your ISA and if you need to declare your ISA the status will show as ‘Not declared’ -  you can click on ‘Declare now’ to do this.

We will send a notification within the Triodos Mobile Banking App (in your ‘Feed’) and Internet Banking (in ‘Messages’) if you need to make a new ISA declaration.

If you have a cash ISA and don't have online access to your account, you'll need to complete and return an ISA declaration form to FREEPOST Triodos Bank. Download your Cash ISA declaration form.

You can withdraw money from your Cash Account by setting up a transfer to your nominated account or another Triodos account in your name, using either the Mobile App or Internet Banking.

Simply follow these steps:

1. Compete the ‘Register to get started’ form at: join.triodos.co.uk
2. Follow the link to open your new Triodos personal current account
3. Make sure to use the same email address when you register to the one you will use for your personal current account application and to operate the account so we can make sure you receive your gift.
4. Deposit £100 into your personal current account within 30 days and keep this amount or more in your account for at least 30 days.
   
5. Complete the above within 60 days of registering for the Refer a Friend offer.
6. You will receive an email from [email protected] inviting you to choose your gift within 7 days of validation. Choose a £60 gift of either vouchers from Ethical Superstore or Neal’s Yard or a charity donation, or a combination of both vouchers and charity donation.
7. Your vouchers will be sent to you by email – check your junk/spam folder if they haven’t arrived within 30 days.

You can purchase shares in the Triodos Impact Investment Funds through the Triodos Mobile Banking App or Internet Banking. See our guide on How to buy shares or top up your impact investment.

You can let us know when and where you are going to be using your card abroad and this may reduce the likelihood that we would block the card and/or payment.

Transactions are still subject to monitoring so your card may still be declined if we suspect your card is compromised. If a payment does get declined you can contact us 24/7 using the phone number on the back of your card. We would also advise travelling with more than one means of payment.

Use of your debit card outside the UK will incur a 2.5% foreign transaction fee and is subject to the exchange rate. You can use your card at any ATM or merchant where the Mastercard symbol is displayed and the transaction is made using either Chip&PIN or contactless.

Transactions will be processed using the exchange rate set by Mastercard.

To calculate how much your transaction could cost you use our currency conversion calculator. 

See our tariff of charges for full details or the Fee Information Document for more information.

When you send money, we will check with the bank you’re sending money to that the name on the account matches the bank details you’ve provided, and let you know if they don’t.

One of the following results will appear on your screen:

The recipient account name is a match

Means the recipient account name you entered matches the payee’s account name.

The recipient name you gave us is a close match, but not exactly the same as the name held on the account

Means the recipient name you gave us is a close match to the name held on the account but not an exact match. We will show the name on the account you’re paying to help you decide whether it’s the right person. You should also double-check the details and request another CoP check before sending any payment.

The recipient name you gave us is not the same as the name held on the account

Means the recipient name you gave us is different to the name held on the account. You should double-check the details and request another CoP check, otherwise your money could be sent to the wrong account.

It is important to be aware that if you choose to go ahead anyway, and the account does not belong to the intended recipient, we may not be able to get your money back.

The recipient bank account does not exist

Means it may be that the recipient account sort code or account number has been entered incorrectly, or the account may be closed. You will need to check with the recipient if their details are correct before you are able to make a payment. If an account does not exist, the payment can't be made.

Unable to check the name, please try again later

Sometimes we won’t be able to check the name on the account you’re sending money to. That doesn’t mean that anything’s wrong. It could just be that the payee’s bank or building society isn’t using CoP yet.

You can continue with the payment – but always double-check yourself that the account name and details are correct.

We are unable to verify these details with the recipient bank at this time – please check the details before continuing

Sometimes we won’t be able to check the name on the account you’re sending money to. That doesn’t mean that anything’s wrong. It could just be that the payee’s bank or building society isn’t using CoP yet.

You can continue with the payment – but always double-check yourself that the account name and details are correct.

Yes you can. To make a payment in a currency other than GBP, log in to your Internet Banking and click on Payments and choose the International Payment option. You will then be able to choose which currency you want to send, and then complete all the relevant details. This is currently not available in the Triodos App.  The charges for this service are explained in the Personal Banking Tariff for current and savings accounts.

Please note the cut-off time for International Payments is 1pm each working day.  Timings for these payments being received vary depending on where the funds are going to. Please allow up to 10 business days for them to arrive if they are being sent outside of Europe.

The signature reply form is used to help us verify your signature in the rare instances when you may need to write to us to make a change that you can't do yourself within internet banking. If you do not return the form, and we do not hold a copy of your signature, we will not be able to act on any written instructions. Please note that the Online Saver Plus, Online Saver and Online Cash ISA are online-only accounts, and completing and sending us the signature reply form does not mean you can then manage your account via post.

No, we won’t contact your friend as we don’t ask you for any of their contact details. When you’ve registered for our Refer a Friend Scheme, you will have a unique link to share with your friend. The link opens join.triodos.co.uk where your friend can register their details and apply for their Triodos personal current account.

A. We will let you know when your friend has successfully met the eligibility criteria. Remember, your friend must be a brand-new customer to Triodos Bank when opening their personal current account, deposit £100 within 30 days and keep this amount or more in their account for at least 30 days.

We will then invite you to choose from our three charity partners to whom we will make a £25 donation on your behalf.

You can login to your Refer a Friend account at join.triodos.co.uk and review all your referrals and status in the members area.

Marketing Lounge Partnership (MLP) is the provider of our Refer a Friend Scheme. They are leading experts in referral programmes and regularly support other banks and regulated businesses with Refer a Friend schemes. Triodos want to offer a safe and easy experience when recommending their friends and MLP help provide that service.

Simply visit join.triodos.co.uk where you can register and start referring your friends.

No. To be eligible friends must be brand-new customers to Triodos Bank (i.e. not currently hold any accounts with us).

You can cancel a standing order through Internet Banking if you are a digipass user or the Triodos Mobile Banking App.

In Internet Banking, you’ll need to go to old Internet Banking via the green ‘Go to old Internet Banking’ button in the top menu bar. Then ‘Account Information’ and ‘Scheduled Payments’. Here you can edit the amount or cancel. If you use Mobile Secure Key you will need to cancel your standing order in the mobile app.

In the Triodos Mobile App, go to your account then the ‘Upcoming’ tab and select and delete the payment.

You can choose to have any income generated by your investment in Triodos Impact Investment Funds automatically reinvested for capital growth or paid out to your Cash Account. Please note that income is variable and not guaranteed.

To have any income generated automatically reinvested you should purchase capitalisation units, where any income generated by the underlying holdings is retained within the fund and reinvested, increasing the value of the units.

To have any income generated paid out you should purchase distribution units, where income generated by the underlying holdings is distributed as a dividend payment to your Cash Account. You can then choose to withdraw this to your nominated account or another Triodos account in your name, if you wish.

Once a dividend has been paid, there will be an income statement available to download in the Mobile App or Internet Banking, to help with completing your tax return. You will find this under the ‘Transactions’ for your Stocks and Shares ISA or Impact Investment Account.

Please contact our Refer a Friend Scheme management partner, Marketing Lounge Partnership (MLP), You can contact them on by calling 01565 747 801. Lines are open Monday to Friday 9:00am to 5:30pm.

Alternatively, you can use their ‘contact us’ form at join.triodos.co.uk/raf/contact-us