Will donations be eligible for gift aid?
No
Related FAQs
A key element of our mission and values is to protect and promote human dignity for all. That includes our responsibilities to our own co-workers. We expect all customers, applicants, enquirers, and others to treat our teams with respect at all times. We want to make it clear that we do not tolerate inappropriate behaviour towards our co-workers or while using our services. For example, behaving in a threatening or abusive or offensive or intimidating/harassing manner to our co-workers; or using abusive or offensive language in payment instructions or in any contact with us. If ever our co-workers experience such behaviour, they are authorised to terminate communication via the contact channel being used. Where appropriate, we may also then look to withdraw/restrict/suspend our services; and/or to close the account(s) of the customer involved; and/or to report such incidents to the Police or others.
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We'll write to you one month before your bond matures, asking you where you’d like your funds to go. If you have internet banking you will be able to make your choice online and can decide to either reinvest or transfer your matured funds to another account.
If we don’t hear from you before your bond matures, we’ll open a variable rate savings account on your behalf and write to let you know. There will always be opportunities for you to reinvest your money with Triodos, and we hope you choose to do so.
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Your card is set to Europe usage, with the option to switch Worldwide on or off in Internet Banking or the Triodos App under Card Settings.
Transactions are always subject to monitoring so your card may still be declined if we suspect your card is compromised. If a payment does get declined you can contact us 24/7 using the phone number on the back of your card. We would also advise travelling with more than one means of payment.
Use of your debit card outside the UK will incur a 2.5% foreign transaction fee and is subject to the exchange rate. You can use your card at any ATM or merchant where the Visa symbol is displayed and the transaction is made using either Chip & PIN or contactless.
Using Apple Pay or Google Pay abroad works the same way as the Triodos Debit Card and the same charges apply.
Transactions will be processed using the exchange rate set by Visa.
You can use our currency conversion calculator to see how much your transaction could cost.
See our tariff of charges for full details or the Fee Information Document for more information.
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You can see how many withdrawals have been made from your Online Saver Plus account by selecting your account in the Triodos Mobile Banking App or Internet Banking and clicking on ‘Account details’. This will also show you how many free withdrawals are left and your current rate of interest.
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You can amend a standing order through Internet Banking or through the Triodos Mobile Banking App.
From the main menu, click on your account, then the ‘Upcoming’ tab and select the standing order you wish to change. Select ‘amend’.
Input new amount, reference, date, and frequency and follow on-screen instructions to authorise.
To cancel a standing order through Internet Banking or through the Triodos Mobile Banking App.
From the main menu, click on your account, then the ‘Upcoming’ tab and select the standing order you wish to cancel. Select ‘delete’.
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Yes, Confirmation of Payee (CoP) is an account name-checking service that has been introduced to combat fraud and misdirected payments. Triodos is part of the UK industry-wide scheme for incoming and outbound payments, and a CoP check will be performed every time you send money from your Triodos account. We encourage you still continue to check payment details in line with our guidance, and regularly review our website for information on how to prevent fraud.
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Previously, if you did not subscribe to your ISA in the previous tax year you may have had to redeclare your ISA eligibility before you could make further subscriptions. From 6th April 2024 this is no longer necessary.
The only circumstance where we will ask you to redeclare your ISA eligibility is if you were living abroad and have now returned to the UK and wish to subscribe to your ISA again.
If you wish to do this please call us on 0330 3550 355 (or +44 117 973 9339 from abroad) or send us a chat message in Internet Banking.
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No, it is not possible to have standing orders and direct debits with a Triodos savings account.
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Yes, you can. However, from 17 December 2025, you will only be able to make payments in three currencies: British Pound (GBP), Euro (EUR) and US Dollar (USD).
To make a payment in a currency other than GBP, log in to your Internet Banking and click on Payments and choose the International Payment option. You will then be able to choose which currency you want to send and then complete all the relevant details. This is currently not available in the Triodos App. The charges for this service are explained in the Personal Banking Tariff for current and savings accounts.
In the UK, International payments are processed using the NatWest Mid-Market rate. The actual amount debited is calculated using the exchange rate used by NatWest at the time they send the funds. This is not available in advance.
We display the European Central Bank (ECB) rate in internet banking as an indication only.
The recipient bank, and any other bank used to send the payment, may charge additional costs to process a payment in a foreign currency which may mean the beneficiary will receive a lower amount.
Please note the cut-off time for International Payments is 1pm each working day. Timings for these payments being received vary depending on where the funds are going to. Please allow up to 10 business days for them to arrive if they are being sent outside of Europe.
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The signature reply form is used to help us verify your signature in the rare instances when you may need to write to us to make a change that you can't do yourself within internet banking. If you do not return the form, and we do not hold a copy of your signature, we will not be able to act on any written instructions. Please note that the Online Saver Plus, Online Saver and Online Cash ISA are online-only accounts, and completing and sending us the signature reply form does not mean you can then manage your account via post.
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To change the statement frequency away from the default, Go to Internet Banking and choose Self service > Account Settings > Statement Frequency. Select from the drop down options to change. Please note this is not available on the Personal Current Account.
If you need an ad-hoc statement, for example for a mortgage application, please contact us.
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This scheme is closing and Triodos customers can no longer make new referrals. Any eligible referrals made on or before 25 March 2025 will receive their gift by email.
No, we won’t contact your friend as we don’t ask you for any of their contact details. When you’ve registered for our Refer a Friend Scheme, you will have a unique link to share with your friend. The link opens join.triodos.co.uk where your friend can register their details and apply for their Triodos personal current account.
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We look to support any customer who needs urgent access to their savings due to the current situation around Coronavirus (Covid-19). If you need to arrange immediate access to funds please contact us.
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We are supporting three of our long-term charity partners – Friends of the Earth, RSPB and the Soil Association.
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You can withdraw money from your Cash Account by setting up a transfer to your nominated account or another Triodos account in your name, using either the Mobile App or Internet Banking.
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Yes, you can. You may find it helpful to rename your accounts to make identifying and distinguishing them a bit easier. To do this, go into ‘Account settings’, select the account you would like to change the name of, then click on ‘Account name’. Once here you can amend the account name.
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This scheme is closing and Triodos customers can no longer make new referrals. Any eligible referrals made on or before 25 March 2025 will receive their gift by email.
A. We will let you know when your friend has successfully met the eligibility criteria. Remember, your friend must be a brand-new customer to Triodos Bank when opening their personal current account, deposit £100 within 30 days and keep this amount or more in their account for at least 30 days.
We will then invite you to choose from our three charity partners to whom we will make a £25 donation on your behalf.
You can login to your Refer a Friend account at join.triodos.co.uk and review all your referrals and status in the members area.
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When you send money, we will check with the bank you’re sending money to that the name on the account matches the bank details you’ve provided, and let you know if they don’t.
One of the following results will appear on your screen:
The recipient account name is a match
Means the recipient account name you entered matches the payee’s account name.
The recipient name you gave us is a close match, but not exactly the same as the name held on the account
Means the recipient name you gave us is a close match to the name held on the account but not an exact match. We will show the name on the account you’re paying to help you decide whether it’s the right person. You should also double-check the details and request another CoP check before sending any payment.
The recipient name you gave us is not the same as the name held on the account
Means the recipient name you gave us is different to the name held on the account. You should double-check the details and request another CoP check, otherwise your money could be sent to the wrong account.
It is important to be aware that if you choose to go ahead anyway, and the account does not belong to the intended recipient, we may not be able to get your money back.
The recipient bank account does not exist
Means it may be that the recipient account sort code or account number has been entered incorrectly, or the account may be closed. You will need to check with the recipient if their details are correct before you are able to make a payment. If an account does not exist, the payment can't be made.
Unable to check the name, please try again later
Sometimes we won’t be able to check the name on the account you’re sending money to. That doesn’t mean that anything’s wrong. It could just be that the payee’s bank or building society isn’t using CoP yet.
You can continue with the payment – but always double-check yourself that the account name and details are correct.
We are unable to verify these details with the recipient bank at this time – please check the details before continuing
Sometimes we won’t be able to check the name on the account you’re sending money to. That doesn’t mean that anything’s wrong. It could just be that the payee’s bank or building society isn’t using CoP yet.
You can continue with the payment – but always double-check yourself that the account name and details are correct.
Thanks for your feedback. We’ll use it to improve our services.
This scheme is closing and Triodos customers can no longer make new referrals. Any eligible referrals made on or before 25 March 2025 will receive their gift by email.
No. To be eligible friends must be brand-new customers to Triodos Bank (i.e. not currently hold any accounts with us).
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You can choose to have any income generated by your investment in Triodos Impact Investment Funds automatically reinvested for capital growth or paid out to your Cash Account. Please note that income is variable and not guaranteed.
To have any income generated automatically reinvested you should purchase capitalisation shares, where any income generated by the underlying holdings is retained within the fund and reinvested, increasing the value of the shares.
To have any income generated paid out you should purchase distribution shares, where income generated by the underlying holdings is distributed as a dividend payment to your Cash Account. You can then choose to withdraw this to your nominated account or another Triodos account in your name if you wish.
Once a dividend has been paid, there will be an income statement available to download in the Mobile App or Internet Banking, to help with completing your tax return. You will find this under the ‘Transactions’ for your Stocks and Shares ISA or Impact Investment Account.
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We’re taking a phased approach of inviting customers (by email) to participate in the scheme in order to sustainably manage our operationals in opening new personal current accounts. We are only promoting the scheme to customers who have opted in to receive marketing from us.That’s not to say if you haven’t received an email from us to join the scheme you can’t - just visit join.triodos.co.uk.
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This scheme is closing and Triodos customers can no longer make new referrals. Any eligible referrals made on or before 25 March 2025 will receive their gift by email.
Simply visit join.triodos.co.uk where you can register and start referring your friends.
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This scheme is closing and Triodos customers can no longer make new referrals. Any eligible referrals made on or before 25 March 2025 will receive their gift by email.
Please contact our Refer a Friend Scheme management partner, Marketing Lounge Partnership (MLP), You can contact them on by calling 01565 747 801. Lines are open Monday to Friday 9:00am to 5:30pm.
Alternatively, you can use their ‘contact us’ form at join.triodos.co.uk/raf/contact-us
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This scheme is closing and Triodos customers can no longer make new referrals. Any eligible referrals made on or before 25 March 2025 will receive their gift by email.
Our partner Marketing Lounge Partnership, who provides our Refer a Friend Scheme service, will make the donations on your behalf to the charities through www.forgoodcauses.org – an online platform for charity giving.
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Data is shared between Triodos Bank UK and MLP only for the purposes of fulfilling the scheme. Disclosure to MLP is for the purposes of providing processing and fulfilment services on behalf of Triodos. We always ensure that the third parties protect your personal data in the same way that we do. Please see our privacy statement for more details.
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